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    Sony fixed my laptop in 5 days

    Discussion in 'VAIO / Sony' started by Ghosthostile, Jan 23, 2010.

  1. Ghosthostile

    Ghosthostile Notebook Consultant

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    Hey, recently I was asking questions about the Sony Vaio FW and its somewhat delicate barrel shaped on/off switch and power input.

    Sony fixed my FW within 5 working days and not only replaced the barrels with brand new ones, they cleaned all the internal parts of the machine and the outside. They gave me this cool cleaning cloth for the screen too.

    I got an apology letter from a person called "Koji Mizuno" and an email address for future potential problems.

    Is this good service or what?
     
    Ghosthostile, Jan 23, 2010
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  2. bchiem

    bchiem Newbie

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    Sounds fantastic to me! Have others experienced the same type of service?
     
    bchiem, Jan 23, 2010
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  3. ota-con

    ota-con Notebook Deity

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    Are you in the US?
     
    ota-con, Jan 23, 2010
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  4. Ghosthostile

    Ghosthostile Notebook Consultant

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    I live in England near a city called Norwich.
     
    Ghosthostile, Jan 23, 2010
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  5. Omar11

    Omar11 Notebook Guru

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    Extremely good service is say... I could only dream of Sony service like that here...
     
    Omar11, Jan 23, 2010
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  6. Arturetto

    Arturetto Newbie

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    The same story with me (four day replacing, I live in Hungary).
    The same clothe, the same letter, and a totally new cover.
    But! This is in guarantee time. What if the guarantee left?
     
    Arturetto, Jan 24, 2010
    #6
  7. Azure_sky

    Azure_sky Notebook Enthusiast

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    *clap for sony*
     
    Azure_sky, Jan 24, 2010
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