Sony sz340 freezing and error issues, help.

Hey i just picked up an sz340p4, my first sony. Im quite happy with the laptop but the software does not seem up to par compared to my old HP.

Im having a few issues when I am playing games, (counter-strike).

most importantly the laptop freezes whenever I am playing the game and slightly reposition it to a new location, or if i accidentally nudge it

i also always get an error whenever i start the counter strike game, something with the biometric security software its says "Runtime error! Programs: C:\program files\Protector Suite QL\menusw.exe R6025 -pure virtual function call"

The laptop is only 2 weeks old, I havent done much to it, removed all the extra programs, installed rmclock and undervolted the processor, overclocked the gpu (now back to default settings).

I thought it might be the harddrive so i turned up the g-shock protection to high, still get it.

Im not sure how to fix this, thanks.

 

Hehe, "haven't done much to it?" Are you sure?

 

lol wasnt sure if that constituted much, alot of people on here seem to be much more tech savvy than me.

 

The freezing problem is a known problem. To completely get rid of it you have to disable it, and not set it to high.

There's a patch for the UX-series (I don't see it in the SZ series updates) here:
http://esupport.sony.com/US/perl/swu-download.pl?mdl=VGNUX180P&upd_id=2286&os_id=7

 

thanks alot outie, that seems to have done the trick.

i called sony and the tech guy said the HDD protection wasnt the problem, apparently no one else had my same problem with an SZ. Im going to contact them to see if they can make a fix for this series. Thanks alot once again forum>support techs.

another quick queesstion does anyone know how to disable the protector suite QL program (biometric finger sensor software)

 

itchyvi3t stated that no one else reported the freezing issue with a SZ series - I would like to report it. I just picked up a VGNSZ330PB and it wouldn't get more than 3-4 minutes into a virus scan (Norton) before it froze and required a hard shutdown. I went to the VAIO Central utility and disabled HDD protection - so far so good, I will reply again if my problem is not solved. I did not install the fix from the UX series link that outie provided. I wonder if this is why it was an open box item, some people just don't take the time to get support (OK, I admit that's me sometimes). BTW, I would agree that you DID do a lot to the laptop, including some things I'd be scared to do As for disabling the QL Protector suite, have you tried just uninstalling it from the add-remove programs control panel? I realize this post is a little late, but some people (like me) check old forums anyway.

 

I've also had a problem with Norton freezing during a virus scan. It could have just been Norton, because ever since I switched to NOD32 all is well.

 

Looks like I spoke too soon, about 2 minutes after my last post it froze again. Apparently changing the HDD protection setting wasn't enough. Next I tried the previously posted UX patch link but it was no longer there, so I went to the UX updates page and downloaded what seemed to be a very relevant patch, they even mentioned anti-virus software conflicting with the HDD protection. However, the patch would not install on my computer because it wasn't a UX.
Then I noticed the HDD protection was in the Add/Remove programs control panel, so I uninstalled it and rebooted. Yippee, I just completed my first full system scan! The next 2 weeks will tell the whole tale, though, that's how long I have before I can return it and I'm going to use it as much as possible. BTW, I also have a UX180P and haven't had a bit of trouble with it

 

I've had a SONY SZ laptop for over a year now, and I've had the same problem with Counter Strike. The same exact error, in fact pops up on my screen anytime I try and boot Counterstrike. I assumed that the Integrated graphics card was just not up to the task of running CS, but it appears from reading this thread that it is a bug that has been fixed in the UX line, but SONY has neglected us SZ series laptop owners in not coming up with a fix.