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    Sony's website is not detecting my model

    Discussion in 'VAIO / Sony' started by Suzaku, Aug 15, 2008.

  1. Suzaku

    Suzaku Newbie

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    I tried both Mozilla and IE but sony's website can't seem to detect my model number. The sticker on the bottom of the laptop say it's PCG-8Z2L but according to the sony support site there is no model PCG-8Z2L.
     
    Suzaku, Aug 15, 2008
    #1
  2. Skyshade

    Skyshade Notebook Deity NBR Reviewer

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    Try to find the AR6xx number somewhere around your LCD screen and then put it in.
     
    Skyshade, Aug 15, 2008
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  3. Suzaku

    Suzaku Newbie

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    Ok I decided to do a DxDiag and I got this


    "Time of this report: 8/15/2008, 21:27:42
    Machine name: SUZAKU-LAPTOP
    Operating System: Windows Vista™ Home Premium (6.0, Build 6000) (6000.vista_gdr.071023-1545)
    Language: English (Regional Setting: English)
    System Manufacturer: n/a
    System Model: n/a
    BIOS: n/a
    Processor: n/a (2 CPUs)
    Memory: 2046MB RAM
    Page File: 1571MB used, 2734MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 10
    DX Setup Parameters: Not found
    DxDiag Version: 6.00.6000.16386 32bit Unicode"


    but then after doing some digging I found an old DxDiag

    "Time of this report: 11/3/2007, 17:06:01
    Machine name: SUZAKU-LAPTOP
    Operating System: Windows Vista™ Home Premium (6.0, Build 6000) (6000.vista_gdr.070627-1500)
    Language: English (Regional Setting: English)
    System Manufacturer: Sony Corporation
    System Model: VGN-AR630E
    BIOS: Ver 1.00PARTTBL
    Processor: Intel(R) Core(TM)2 Duo CPU T7250 @ 2.00GHz (2 CPUs), ~2.0GHz
    Memory: 2046MB RAM
    Page File: 1203MB used, 3105MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 10
    DX Setup Parameters: Not found
    DxDiag Version: 6.00.6000.16386 32bit Unicode"

    Any idea how to fix this?
     
    Suzaku, Aug 15, 2008
    #3
  4. Hinduemperior

    Hinduemperior Notebook Deity

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    put in VGN-AR630
     
    Hinduemperior, Aug 16, 2008
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  5. Suzaku

    Suzaku Newbie

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    Drivers are not working, it's telling me that it's not intended for my machine.
     
    Suzaku, Aug 16, 2008
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  6. John E52T

    John E52T Newbie

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    Hi Suzaku, my name is John E52T from Sony.
    From the look of the DXDIAG info the model information is missing. This is why the site cannot detect your model. This is also why you are unable to install the drivers.

    Has this computer had service previously, if so do you know if the motherboard was replaced? Typically that is the only time i see this type of issue.

    To verify this you can go into the BIOS by pressing F2 after you power on the computer. Typically you can press F2 at the VAIO splash screen several times and it will get into the BIOS. From the Main Menu in the BIOS you will see the model information. Can you reply back with this information to get a better understanding of why you cannot install the updates. Thanks.
     
    John E52T, Aug 17, 2008
    #6