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    SonyStyle Support is TERRIBLE!

    Discussion in 'VAIO / Sony' started by xinhang, Aug 5, 2011.

  1. xinhang

    xinhang Notebook Enthusiast

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    I ordered a customized vaio SB, the laptop is functional but the left palm rest corner there is a huge chip of plastic. I tried to contact sony via phone, email and store and none of them is willing to do an exchange. Every one of them just told me to talk to someone else. In this situation, can I do a credit card charge back, because it is evident to me that no one is willing to take the responsibility.
     
    xinhang, Aug 5, 2011
    #1
  2. corrado85

    corrado85 Notebook Consultant

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    contact your credit card company.
     
    corrado85, Aug 5, 2011
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  3. Ung_Kung

    Ung_Kung Notebook Evangelist

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    if under 30 days call them that you want to make a return, after that it is ur chioces to reorder or not
     
    Ung_Kung, Aug 5, 2011
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  4. BDEVAIO

    BDEVAIO Notebook Guru

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    I have filed a dispute with my credit card company for my Vaio SA that was ordered about 45 days ago. They tried to repair the speakers onsite twice and then I had to ship it to them. I told Sony to send me a new Vaio SA or give me a partial refund for the inconvenience and they refused. I am done with sony.
     
    BDEVAIO, Aug 5, 2011
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  5. cassy101

    cassy101 Notebook Geek

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    If you're still in the return window, call saying you received a defective product and demand a refund/replacement.

    If they refuse, threaten to initiate a chargeback under the reasoning that you did not receive what you had paid for, (as I believe you paid for an undamaged laptop, not a damaged one).

    Best,
    Cassy
     
    cassy101, Aug 5, 2011
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  6. cassy101

    cassy101 Notebook Geek

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    File a complaint with the Better Business Bureau, should get you a full refund if you play your cards right.

    -Cassy
     
    cassy101, Aug 5, 2011
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  7. xinhang

    xinhang Notebook Enthusiast

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    I've been telling sony support on the phone, via email and in person that I feel it is totally unacceptable they made me pay $900 for a damaged product! However everyone is just trying to push the blame to each other instead of doing anything. I'm doing one more call and sending one more email. If it does not get resolved I will file for charge back. It is ridiculous! Simply ridiculous!
     
    xinhang, Aug 6, 2011
    #7