TPM on SZ110

Just a quick question. Is the TPM supposed to be available on SZ110. Not that I really would use it if it was, just curious. When I go into my BIOS settings it states "TPM not available or TPM has problems".

 

To follow up on this.

I called Sony support regarding the lack of the Trusted Platform Module on my SZ110 (and regarding the keyboard and my battery). I was told that this only exists on selected modules and that it was not part of their specification sheet for SZ110.

I pointed the support person to the Sony learning center where the SZ110 is listed as having TPM. I then got told that this was only for SZ110/B which was the business version (business version with XP Home ) and they told me the version I had was SZ110 (even though my receipt from Best Buy states that I bought a SZ110/B. When I asked the support whether there were indeed two versions of the SZ110 she could not answer and referred me to the second line of support which was not available at this time.

So my question to anyone that bought a SZ110 at Best Buy is: Do you have the Trusted Platform Module on your computer? This will definately help me in my next round with Sony support.

Thanks in advance.

 

Did you go into the BIOS setup to see if there was an option for the TPM?

My SZ160P has a setup option for the TPM and the default state of the option from the factory was "Disabled".

 

I checked the BIOS and I do not have the option there.

In the list that appears for a second before entering the BIOS (where it states the amount of Memory etc) there is a line stating "No TPM or TMP has problem".

I am trying to figure out whether the SZ110 is supposed to have a TPM or if that is not supposed to be on this model. Sony is not of much help. My guess is that the 110 does not have a TPM, just want to get that confirmed (the specs at learningcenter says that it is supposed to have it, but then again those specs might be flawed).

Thanks for the help.

 

I had an SZ110/B that I bought from BestBuy before I got my SZ160, and it definitely had a TPM chip. I've never seen a spec from Sony's SZ series that DIDN'T have this. Stupid Sony reps...

As for the "business version," that just means that Sony sells this version exclusively to their business channels, like BestBuy, Circuit City, CompUSA, etc... You, as an end user, can't get an SZ110/B from Sony.

Javier

 

Mine says the same thing, No TPM or TPM has problems when you press F2 to go into the bios. And mine is a SZ110/B. I dont see any options for TPM under the bios. Where exactly are you seeing that, Roastbeef ?

BTW: Where did you read the SZ110/B as having TPM?

 

Ok, looking at the especifications on both models, SZ110 and SZ120, it _does_ seem their difference is the software (Pro vs Home) and the TPM module. I checked it at http://esupport.sony.com. The specifications on learningcenter seems to be misleading about the SZ110/B. **** you, SONY!!

 

ohhh, isnt the TPM connected to the fingerprint reader?

 

no it's not.
I'd be surprised if all Sony Sz series didn't use the same motherboard. Much cheaper for them.
You can select things like CPU speed (the CPU is socket-mounted, can be replaced easily). But not things that require significant PCB changes like having (or not) a TPM module

 

Not to go off your subject but you said you called Sony for this and battery issue. What was the battery issue you had?

 

Thanks for this. I can't believe I wasted an hour and a half with Sony support to try to get this answered. Maybe I should blame myself for not hanging up on them earlier.

 

Halmstad, are you planning on returning yours because of this? They've lied about it, I dont know if that's right.

 

Halmstad, Fidodido,

Thanks for this thread. I had the same issue when I bought my SZ 110 or 110B,... whatever it is. It is true that Sony and major retailers had a serious breakdown of communication on this one. Of course, we end up paying for it.

Just to reconfirm. A rep from Sony actually said that the SZ110 (or SZ110B) does not have TPM, right?

And yes,... if that is the case, I will try to get a different one.

 

Yes, that is what the customer rep told me over the phone. I still have an open case on this.

Where did you buy yours? Will you try to get a new one through Sony or through the retailer where you bought it?

 

How were you able to tell?

 

SZ110= no TPM. Its all in the bios fella's

 

The SZ90PS has a TPM on it. Although, I have configured I still have no idea what its used for!

 

I went back to Microcenter, and they were really helpful during this painful process. When they realized exactly what I meant by the lack of the TPM they tried it with some SZ160's and then with other SZ110's they had in other stores and... the TPM was not there in the BIOS for the SZ110's.

They gave me a FULL refund for my purchase. They only had SZ160's, and compared to the price of the 110 after mail-in rebates, the jump in price was too steep for me.
It is a pity because I like their store, their service is great, the protection plan is far more comprehensive than the others, and I wanted to give them that business after being my favorite store for a long time.

It is confirmed that the TPM is missing, or not recognized by the BIOS (original or updated from the Sony site) in the SZ110's.

If anyone finds anything different about the BIOS, let me know, and yes... the 110 and 160 use the same BIOS but have different results for the TPM.



I hope this helps!

bad Sony!

 

What is TPM suppose to do anywanys?