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    TZ + Vista + Explorer = Crashes every time

    Discussion in 'VAIO / Sony' started by Tool Tucker, Nov 1, 2007.

  1. Tool Tucker

    Tool Tucker Notebook Consultant

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    Hi,

    I'm running Vista on a TZ pared back to pretty much the bare minimum, minus Norton, Classic View, etc.

    When I try to drag and drop a file - any file - within the Explorer window, it crashes with an error and I have to reopen Explorer again. This only happens when moving files from the right pane to the left pane within one Explorer window. I can drag to the Desktop, or between two Explorer windows.

    I also notice some strange behaviour on the Desktop. Sometimes it takes two attempts to move a file. The first is ignored.

    This has happened since day one of running the PC, so I can't really blame any of the apps I've installed.

    Anyone else experiencing this - or better found a solution?

    TT
     
    Tool Tucker, Nov 1, 2007
    #1
  2. JLagoon

    JLagoon Notebook Enthusiast

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    My explorer case was that it crashed when I do a right click. The solution was to do a system restore and uninstall the program that puts itself in the context menu.
     
    JLagoon, Nov 1, 2007
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  3. nonamelol

    nonamelol Notebook Consultant

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    what models do u guys have?
     
    nonamelol, Nov 1, 2007
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  4. Tool Tucker

    Tool Tucker Notebook Consultant

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    Mine is the VGN-TZ17GN (International model bought in Japan). Added 2 GB of RAM.

    TT
     
    Tool Tucker, Nov 1, 2007
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  5. Tool Tucker

    Tool Tucker Notebook Consultant

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    Found the problem - hurrah!

    Uninstall Adobe Acrobat. Fixed!
     
    Tool Tucker, Nov 1, 2007
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  6. Tool Tucker

    Tool Tucker Notebook Consultant

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    Weird, it was fixed, and then I reinstalled Adobe Acrobat Reader and buggered it again. Trouble is this time uninstalling didn't fix it.

    Problem remains, dammit.

    TT
     
    Tool Tucker, Nov 1, 2007
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  7. desertmike

    desertmike Notebook Consultant

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    Those kinds of problems are so frustrating! I feel for you...HOPEFULLY someone on here will have an answer for you. Good luck.
     
    desertmike, Nov 1, 2007
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  8. Tool Tucker

    Tool Tucker Notebook Consultant

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    Okay this is spooky. Now it's fixed again.

    Definitely, if you're having this issue uninstall Acrobat. I'll post an advice in a few days if it turns out to hold.

    TT
     
    Tool Tucker, Nov 2, 2007
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  9. richyhu

    richyhu Notebook Enthusiast

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    There is an update for Windows Vista from MS Update for Windows (KB941649) that fixed some compaibility issues with explorer crashing you may want to give it a try.



    More information:
    http://support.microsoft.com/?kbid=941649
     
    richyhu, Nov 2, 2007
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  10. Tool Tucker

    Tool Tucker Notebook Consultant

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    Thanks, but unfortunately, that appears to have brought the problem back.

    Very frustrating. What a crappy operating system this is!

    TT
     
    Tool Tucker, Nov 2, 2007
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  11. richyhu

    richyhu Notebook Enthusiast

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    Do you have all the other latest Windows updates installed? I am running a TZ with 2GB Ram, Vista Business and Adobe Reader and Acrobat Standard version 8.1 installed and Windows explorer has only crashed twice in the 3 months I have had my machine. what other apps do you have on there?
     
    richyhu, Nov 2, 2007
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  12. Tool Tucker

    Tool Tucker Notebook Consultant

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    After uninstalling and reinstalling a bunch of programs, running System File Checker, etc, it turned out to the Toshiba Bluetooth Stack. I had to completely uninstall it. Stopping Bluetooth Manager and services wasn't enough.

    Haven't tried reinstalling yet.

    TT
     
    Tool Tucker, Nov 5, 2007
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  13. ubercool

    ubercool Notebook Deity

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    I know! I had a crash last night and then Windows tells me that there's an update available to improve the reliability of Vista:

    http://support.microsoft.com/?kbid=938979

    But when I try to install this update, I get a message that says that "this update is not applicable to this computer." Whiskey Tango Foxtrot?!? (WTF?). :rolleyes:
     
    ubercool, Nov 5, 2007
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  14. Tool Tucker

    Tool Tucker Notebook Consultant

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    Man, I've seen that update a load of times. I love the way it says the problem in Vista was caused by Microsoft Vista!
     
    Tool Tucker, Nov 5, 2007
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  15. tbone7467

    tbone7467 Notebook Geek

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    anyone figure this out? on sony's site it say to run explorer in admin mode
     
    tbone7467, Jan 20, 2008
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  16. DanyBui81

    DanyBui81 Notebook Evangelist

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    dont use adobe acrobat use foxit like I do
     
    DanyBui81, Jan 20, 2008
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  17. MaXimus

    MaXimus Notebook Deity

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    I'm facing the sameproblem on my SZ484N

    But for me it's the downloads folder, everytime I open it Explorer crashes.

    Ill try the adobe uninstallation trick see if that works
     
    MaXimus, Jan 20, 2008
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  18. MaXimus

    MaXimus Notebook Deity

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    Uninstalling Adobe Reader fixed the problem for me :)
     
    MaXimus, Jan 20, 2008
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  19. MaXimus

    MaXimus Notebook Deity

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    MaXimus, Jan 20, 2008
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  20. tbone7467

    tbone7467 Notebook Geek

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    are you serious Adobe is the issue how gay! hahaha
     
    tbone7467, Jan 22, 2008
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  21. tbone7467

    tbone7467 Notebook Geek

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    restored laptop VGN-SZ650N/C removed the following

    Adobe acrobat
    Microsoft office Trial
    All AOL and AIM

    problem didnt show up til i installed windows updats. I havent installed any of the sony ones. I used the lap top quite a bit before the updates were installed. no problems at all then when the Windows updates were installed the problem showed up.
     
    tbone7467, Jan 29, 2008
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  22. Tool Tucker

    Tool Tucker Notebook Consultant

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    No the issue was the Toshiba Bluetooth Stack.

    TT
     
    Tool Tucker, Feb 5, 2008
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  23. tbone7467

    tbone7467 Notebook Geek

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    How did it get resolved? or are we waiting for SP1
     
    tbone7467, Feb 5, 2008
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  24. Tool Tucker

    Tool Tucker Notebook Consultant

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    I uninstalled and reinstalled loads of stuff and worked it out by trial and error. Turned out the stack that had shipped with my TZ was faulty. No mention of it on Sony's site, but installing the driver from the support site didn't show the same error. I think (vague recollection) - after receiving thousands of error messages - a fix might've appeared on Windows Update as well.

    Whatever the case, it all works now. Moved on.

    TT
     
    Tool Tucker, Feb 6, 2008
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