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    TZ - TZ170N, cannot install any updates, bios etc

    Discussion in 'VAIO / Sony' started by luckman212, Nov 20, 2007.

  1. luckman212

    luckman212 Newbie

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    [​IMG]

    this is the error message i am receiving on my new TZ170N (vista) when I try to install *any* update to the computer from Sony. I am downloading BIOS, smart-wi, etc updates and I cannot load them.

    actually its a huge problem for me because I was having problems with the smart-wi (sprint) and so at the request of support I uninstalled and then when I go to reinstall smart-wi it gives me the message above.

    when I go to Help & Support and try to do the "Reinstall Programs or Drivers" from "Vaio Recovery Center" that is built in to vista under help & support, I get a crash "LAUNCHER.EXE" has stopped working when I try to start the restoral process.

    Did anyone else experience this or have any solution for it?? I am stumped.
    thank you.
     

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    luckman212, Nov 20, 2007
    #1
  2. John B

    John B Notebook Prophet

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    Where do you take your updates exactly?
     
    John B, Nov 20, 2007
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  3. luckman212

    luckman212 Newbie

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    I am getting them directly from esupport.sony.com
    I emailed them too and actually they wrote back and told me that I may be missing something called "Sony shared Library" which they suggest I download and install. I am not near the laptop now so I will test that tomorrow and hopefully it will solve the problem!! I will post back.
     
    luckman212, Nov 20, 2007
    #3
  4. psun786

    psun786 Notebook Evangelist

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    yes, a few drivers / utilities need sony shared library installed to work. for example. WWAN module and sony update
     
    psun786, Nov 20, 2007
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  5. luckman212

    luckman212 Newbie

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    Okay, well I tried installing the sony shared library and that did NOT fix the problem- I still cannot install any updates nor can I run the Sony built in driver/software reinstallation from help & support. Is there anything I can do short of wiping out this laptop completely and setting everything up again?? I really dont want to have to do that. help :confused:
     
    luckman212, Nov 26, 2007
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  6. bogart

    bogart Notebook Evangelist

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    bogart, Nov 26, 2007
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  7. nixon

    nixon Notebook Evangelist

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    In your windows directory create a file called "model.txt" and put in it your model - VGN-TZ170N and you should be able to install any of the updated and files from there.
     
    nixon, Nov 26, 2007
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  8. luckman212

    luckman212 Newbie

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    awesome! that tip worked, thank you so much! back in business thanks to this. Sony support was asking me to reformat and reinstall......... glad I didnt!! :D
     
    luckman212, Nov 26, 2007
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  9. John B

    John B Notebook Prophet

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    Thank you bogart, I didn't know about this program
     
    John B, Nov 27, 2007
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