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    The official VAIO Z battery drain thread

    Discussion in 'VAIO / Sony' started by aamsel, Sep 13, 2008.

  1. three_pineapples

    three_pineapples Notebook Enthusiast

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    XGX2007: I agree, if windows is going to S4 as shutdown, that's a massive flaw with the OS.

    I also agree that S4 should power off all devices, but it seems that some drivers have been set to not do that (eg bluetooth driver). I believe i confirmed that some drivers have S4 mapped to D2 rather than D3 around page 40 something of this thread.

    I see the issue is, if windows has shutdown as S4, then that is the issue. If windows has shutdown to S5, then there is some other issue since all devices should have S5 mapping to D3. This issue may be one of the unconfirmed suggestions made on the last couple of pages.
     
  2. arth1

    arth1 a҉r҉t҉h

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    XGX2007: Let's make this simple:

    Is there, or isn't there a mapping from S4 to D2 for both Bluetooth and USB hubs in the Z? A "yes" or "no" will suffice.
     
  3. H.A.L. 9000

    H.A.L. 9000 Occam's Chainsaw

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    Ok, I love it when someone can present a point and prove it. But you don't have to be like that about it... anyways.. I can see what you're talking about. I must have missed that.. I thought you were elaborating on p, s, and d states. And for that I'm sorry if I sounded rude. But... I have something for you to chew on..

    It still is seeming to be what I've thought it to be all along. Firmware. In the end, it's up to the BIOS/UEFI to put the hardware in it's D-states. Now... Since Windows just started supporting UEFI in Vista/7, and I'm pretty sure that's what's implemented on the Z, FW, CW, I'd say it's some kind of interface problem in between windows and the UEFI. Maybe upon hibernation, Windows isn't handing the hardware back to the UEFI with the correct information, such as a shutdown corresponding as a D2 state for some devices. Recently released news seems so suggest something might be wrong in Windows as Microsoft has started investigating power loss on Vista/7 notebooks. THIS would also explain why some notebooks experience power loss and some do not. Older machines that don't have EUFI but DO have a normal BIOS, and Vista/7 installed don't exhibit the battery loss problems.

    Can you confirm that the Z has a UEFI?... most likely Insyde BIOS (AMI Aptio).
     
  4. Dr. Funkenstein

    Dr. Funkenstein Notebook Enthusiast

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    Have any Linux users had the battery drain issues?

    (off topic: I just saw that Sony has added a 15.5" i3 E Series, and a 13.3" CULV Y Series to the Sony Style site)
     
  5. arth1

    arth1 a҉r҉t҉h

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    Not to my knowledge, no. Then again, most Linux versions don't support S4, and when you "hibernate" in Linux, you really just save the memory to swap and then go to S5.

    You have a different battery related issue in Linux: The hybrid support is spotty at best, and there is (as far as I know) still no way to disable the nVidia card while using the Intel graphics. It obviously won't be working hard in that case, but it'll still be powered. So you drain the battery somewhat faster while actually running.
     
  6. arth1

    arth1 a҉r҉t҉h

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    Yes, the Z does have an InsydeH20 EFI "BIOS emulator".

    (No, it doesn't yet have a full UEFI with gpt boot support, like the MacBooks.)
     
  7. Dr. Funkenstein

    Dr. Funkenstein Notebook Enthusiast

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    Sorry, I wasn't sure if it was an OS thing or a hardware thing.


    As for Linux GPU switching and hybrid sli/power this is a new patch that they're working on: http://www.phoronix.com/scan.php?page=news_item&px=Nzk1NQ
     
  8. 5ushiMonster

    5ushiMonster Notebook Deity

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    So basically we've gone around a very big (and useful, since we've all learned something) circle - the end result is we need a BIOS update with proper power maps...

    Though Sony did release a BIOS recently, AFTER releasing the one which fixed the nVidia graphics issue on W7. They state that it solved bitlocker issues, but was wondering if anyone here has installed the latest BIOS for the Z? Any changes?

    The latest Australasian firmware is the R2171M3 (where as the one which solved the graphics issue on W7 is R2170M3)
     
  9. Ganryu

    Ganryu Newbie

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    Well, you can always boot into Linux and do a "shutdown -P". Or you can reboot into BIOS, and shut down from there. Or you can remove the battery for a short while (to let the capacitors drain) -- once you plug the battery back in, it should be off.

    After doing either of those, Bluetooth and USB will no longer be (low-)powered, and the battery drain will be less.


    Anyone tried this ?
     
  10. uvnsdmsda

    uvnsdmsda Notebook Guru

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    In this thread you will find that some have already tried to run Linux, tried to remove the battery back for a short while and they still suffer from the drain.
    On my own expierence I can say that removing the battery pack changed nothing. The same discharge rate as before.
     
  11. xer47

    xer47 Notebook Guru

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    I had the latest (gave my Z in for repair a 2 weeks ago), undated via VAIO Update 5. Did not notice any difference.
     
  12. jpdp

    jpdp Newbie

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    I still have the problem on my Z series. I don't think that it is OS related, as I have installed a new version of W7.
    On my HP 2530p, I have no problems with the battery going flat when it is switched off or in hibernate mode.
    The Sony is completely unreliable as a device that you take anywhere without the power adaptor.
     
  13. xer47

    xer47 Notebook Guru

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    You mean the new Z line that was recently released? I'm curious if the new line has not only inherited the diagonal line on the screen but also the battery drain BUG. Yes Sony, it's a bug!
     
  14. cnagra

    cnagra Notebook Enthusiast

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    I have exactly the same problem with my new e-series laptop

    After 12 hours i lost 25% on shut down and 40-50% on hibernate...

    So there is no fix...great!
     
  15. psyq321

    psyq321 Notebook Evangelist

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    There is definitely no diagonal line bug, at least not on 1920x1080 screen that is.
     
  16. cnagra

    cnagra Notebook Enthusiast

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    Someone may have the fix - has anyone else tried this?...

    Originally Posted by RS4
    i have resolved the battery drain issue on my cw16 laptop, earlier i was getting around 16% battery drain when switched off in one night, now its 0%. this is what i did:

    1. uninstalled the vaio smart network.
    2. uninstalled the default widcom bluetooth drivers.
    after restarting ,windows7 default bluetooth driver is installed on its own.
    3.before shutting down,i switched off the wifi button.

    everyone may not get the same result but there is no harm in trying
     
  17. 5ushiMonster

    5ushiMonster Notebook Deity

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    That is a no go for me (and probably anyone who uses bluetooth excessively). That Widcom driver is required to install the phone's bluetooth driver for some reason. Letting Windows 7 install that by default and installing my phone's drivers do not work.

    Since my contacts, notes, schedules etc etc are synced regularly, I am unable to live without BT. Ok - you are saying that I should use my cable? NO - the less wires I have, the better; this is considering I'm mobile for most of the day...

    Though a note regarding that method above.
    When I was testing out the W7 RC release, I was still experiencing battery drain despite meeting the above requirements. I left W7 RC pretty much driverless, and left the wireless shut-off to test the first start-up experience, and the battery drain was still there.

    The strange, high-pitched sound when the (older) Z is turned off is originating from either the bluetooth module or near the CMOS battery. I cannot confirm at the moment.
     
  18. ozbimmer

    ozbimmer Notebook Evangelist

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    I just did a test on my Z (see Sig).

    1. Noted the current capacity of the battery (71440 mWh) using BatteryCare.
    2. Shut down the computer and unplugged the a/c adapter as soon as the shutdown process was completed.
    3. Left the battery in the computer for 5 hours.
    3. Removed the battery and plugged in the a/c adapter
    4. Turned on the computer and waited until the OS (W7 Ultimate) was fully loaded.
    5. Installed the battery
    6. BatteryCare showed NO change in current capacity (ie. remained at 71440 mWh).

    I am using the extended battery.
     
  19. cnagra

    cnagra Notebook Enthusiast

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    Has Sony Fixed the problem?

    Yeserday there were 5 Sony Updates, 1 was for the Bluetooth drivers...

    - Hibernated on 100% last night, pulled plug out.
    - Turned it on this morning and was suprised to see 100% as my battery level.

    Am at work now, but will do more tests, but this has not happened before...

    (This is for my new sony e-series laptop)
     
  20. cnagra

    cnagra Notebook Enthusiast

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    I am receiving 100% batter after 12 hours on my vaio now after recent sony updates...another user on e-series thread has also found the problem has been fixed...
     
  21. jtsarnak

    jtsarnak Notebook Guru

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    Do you have a link to these updates or how to find the most recent ones?
     
  22. 5ushiMonster

    5ushiMonster Notebook Deity

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    Looking at Sony Oceania's download page for the latest (old) Z, the 5th generation, the latest download is a 'software' update. The latest bluetooth update that this had was back in November last year (which is probably around about when this model first came out).

    I would be MOST interested in this provided you can prove to us with a few download links. Well, it might be hard proving it to me since I own a 2nd gen older Z and you have another model, but I would be convinced that Sony is going in the right direction if other users here can confirm that the drainage is gone.

    I recently had to do another clean install on my machine after suffering a hacking attack (sigh). It seems that the WIDCOM bluetooth driver now will NOT install for some reason.

    Yet, unlike in my previous post, my mobile phone drivers are installing and working without issues. The only issue with NOT installing the WIDCOM bluetooth drivers I'm having is that when I connect up my bluetooth mouse, I can't see the battery stats on the control panel anymore - that definitely requires the WIDCOM driver from I can see.

    And incase you are keen; I'm still experiencing battery drain WITHOUT the WIDCOM drivers.
     
  23. uvnsdmsda

    uvnsdmsda Notebook Guru

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    If it is only the BT driver, then you can directly download it from Broadcom.
    At least my Z contains BT chipset from Broadcom.
     
  24. lk_EC93

    lk_EC93 Newbie

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    It spent me a day and a half to go through this very very very long thread of posts in order to hunt for a solution for that DAMNed Z2 power drain problem. But with no luck in the end, it seems that I was once again fooled by this shamefull BIG SONY. Unluckily, I had bought this crap Z2 for myself. If I had digged hard before on the web to find out this issue before I placed order, I will definitely not buy this . Recently, I bought two different versions of ASUS CLUV for my son and my aunt, both all have the superior features than z2 has and with only 1/3 of the z2 price. Both ASUS CLUVs didn't have the power drain issue. When fully charged, they all pass through the 1 month power off test (at least 80% power left). But for my own Z2, even fully charged, does not even pass through 1 week at all(00% power left, died completely). MHO, sony is absolutely not qualifed to produce PC at all, they even didn't know what/where is their AGED design problem, so don't even mention to solve it.
     
  25. 5ushiMonster

    5ushiMonster Notebook Deity

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    I recently had to reinstall windows after a hacking attack.

    Have all the drivers and the same OS (W7 x64) reinstalled and running again now. The drivers were the same as my last clean install of W7 x64, but it seems that I am not experiencing the drainage now. Strange... Haven't done any Sony updates, and I'm using the EXACT drivers as my last OS (which had drainage).

    Will be testing a bit more to confirm this; so far, after 6 hours it is looking good.
     
  26. Zoobzone

    Zoobzone Notebook Guru

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    I've been using my new Vaio Z for a month now, I'm not getting any of the battery drain issues described in this thread.

    I have standard battery in my Z.

    I could turn off the Z after fully charged to 100% and unplug the power over the night, and wake up next morning with a 100% battery.
     
  27. heavenly_wild

    heavenly_wild Notebook Deity

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    Could it have been all along a Vista & Sony issue? 5ushiMonster, you are still here, great to see ya :)
     
  28. 5ushiMonster

    5ushiMonster Notebook Deity

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    Ahaha~! Same to you too~ I'm actually lurking about because I'm prepping a huge hardware overhaul / mod on my Z26; here to seek advice and guidance once I have the funds to get the mods underway (still not too easy finding jobs that fit around my uni life...)

    http://forum.notebookreview.com/sony/468666-vaio-z-parts-list-older-gen.html

    Now...
    The thing is, my last OS before the hacking attack was W7 as well (I first installed W7 back in October last year). I only reinstalled that very W7 again a few days ago due to the hacking attack.
    I can confirm that I do NOT have the drainage issue for now. I have no idea what happened; all the drivers that I have used are the exact same as the ones used in my previous W7 installation MINUS the bluetooth drivers; I went and found one from the US site and that installed without issues. The date that driver was released was from late October; it is NOT an updated one as recent reports suggest.

    I charged my Z up to 80% last night, woke up and got to university the following day (about 8 hours of 'off' time), and turn on the machine and there is exactly 80% bang-on.

    I'll need to try the same procedure a few more times as this is how I use my Z, and since I have had similar false-positive events like this when I had my original Vista installation a few months ago. But so far, looks promising (for all the weird / unknown reasons).

    Something to note, I still hear the real high-pitched sound when the machine is turned off with the battery attached (and the AC adapater disconnected); that is still telling me something is draining the battery.
     
  29. Nickolai

    Nickolai Notebook Guru

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    Given the amount of attention this topic had it is funny to hear that the issue resolved itself! Could you possibly confirm - that
    1. the issue is indeed resolved
    2. your BIOS version
    3. the version of the BT driver you think was the key change (available through Control panel -> Programs and features). Thanks!
     
  30. 5ushiMonster

    5ushiMonster Notebook Deity

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    Due to my hectic schedule recently, I completely forgot to check back; I was reminded by the automated email reminder...

    Umm yeah. Seems like I'll have to take back what I said. The battery drain issue remains.

    But it is strangly NOT as severe as it once was. I'm losing aout 2-3% a night (which is full shut-down intervals of about 9 hours). It may be small, yes. But the drainage still exists. I do not believe that starting up with the battery alone will consume 2-3% worth of battery. That said, my Z still makes an almost silent yet audible high-pitched sound when fully shut down. It also makes a similar sound when in SLEEP mode with the AC attached, in pattern with the orange glow pulse on the power button, that that is ok I think.

    In that regards though, the battery % meter does remain constant for a good 30 minutes or so right after starting up / booting into windows before it starts its decrements.

    Though, as requested.
    - BIOS ver. R2170M3
    - BT driver ver. is 6.2.0.9000. Downloaded from Sony's Europe support downloads page (via VAIO UK).
    - Issue is NOT RESOLVED
     
  31. ScuderiaConchiglia

    ScuderiaConchiglia NBR Vaio Team Curmudgeon

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    That would not surprise me at all. Put it back on AC power before you start it back up and see what the % is once it is booted up.

    Gary
     
  32. 5ushiMonster

    5ushiMonster Notebook Deity

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    Already tried. Right before starting up, if I connect the AC charger, the charging light does NOT come on (ie, meaning fully charged). Disconnect that charger and boot into windows with battery, and it reports 80% (note I'm using batterycare).

    Do that test again but without the AC part. Loads into windows with 75% or so. Which is why some of us thought the battery load sensor was not reading the battery levels properly. We (I, at least) now know that is not the case since my machine makes the high-pitched sound when fully shut down. It is originating from near the bluetooth module, but I can't fully confirm. For all I care, it could simply be from the CMOS battery sucking power, since that is close to the bluetooth module... I'm not alone in the sound issue here; there were some others who were hearing something really quiet and high-pitched on their Zs as well. Doesn't seem to be happening on all Zs, or the owners have hearing loss near the ultra-high region (which I'm fortunate enough to still have in today's mp3 player era). I am 20 and an audiophile; I know what I hear ^_^

    I've pretty much given up on this; we are at the mercy of Sony and their update team... We need a BIOS update of sorts to get this fixed.

    PS - I know what batterycare does so no worries there.
    In case there are OTHERs who don't know what batterycare is, it just helps extend the overall usage life of the battery by preventing chemical reactions that Li-Ion batteries suffer when left fully charged (100%) or dischaged (0%) for too long; you see laptops with bad battery lives because they were left plugged in for too long, or their batteries left discharged for again too long. Lithium ions in the battery undergo chemical reactions at both sides of the extreme and alas, they lose their charging ability in the end. Batterycare helps reduce this effect by preventing the battery from charging to full (100%). Of course, you shouldn't let your machine use the battery to 0% since that is something only you can prevent.
     
  33. bongobanana

    bongobanana Newbie

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    I have an NW21ZF, Windows 7, 64 bit, which I bought new in January with this issue. Havnt used it as laptop is stored in car while away on trips, dead when I return (7 days). After reading through this thread the solution I am thinking of is to simply add a physical switch somewhere suitable, hopefully inside the battery case. Has anyone else tried this? If I am brave enough I may try.
     
  34. arth1

    arth1 a҉r҉t҉h

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    The power inverter for the display is a likely source of the high pitched whine. It has some pretty fat capacitors, which take a long time to drain. And, similarly, a long time to fill up, which is also why you see a larger power drain when cold booting a machine that has been unplugged for a while than if you pull the power cord during reboot.
     
  35. xer47

    xer47 Notebook Guru

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  36. 5ushiMonster

    5ushiMonster Notebook Deity

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    Ok - granted the LCD has biggish capacitors (but I've seen bigger mind you).
    But that doesn't explain why the sound immediately stops as soon as you remove the battery. It kinda explains the sound gradually getting louder when the battery is reattached though.

    The invertor part of the LCD for me is always warm / hot whenever my laptop is on. Apart from that, I can fully confirm that is not the source of the sound.
     
  37. rmtschanz

    rmtschanz Notebook Consultant

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    How much of a gap is there between the battery and the base of the laptop? You could devise a simple workaround using velcro if there is enough of a gap in between the base of the laptop and the battery. This way you could keep the battery in at all times, just carry around a small cap for the power pins. See my crude, crude profile view drawing as an example. What does everyone think?

    [​IMG]
     
  38. 5ushiMonster

    5ushiMonster Notebook Deity

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    @rmtschanz
    I don't mean to put you down or anything...
    But NO, just NO.

    First off, there is no gap between the battery and the laptop that would allow for space for the VGA-port sized cap (yes, I know what one looks like, having some lying around when I got some new monitors with DVI cables a few months back). That's pretty much the same story with the velcro; no space for it.

    Even IF we were to use your method, for me that COMPLETELY defeats the purpose of a laptop, a computer which we can conveniently carry around and switch on whenever required, not fiddle around with the battery here, unfasten velcros there...

    Nice idea, that is, if you use your Z (or any other laptop for that matter) on the desk only. If your machine just stays on a desk for all its life, mate, you should have been better off with the F series (which probably would benefit from a similar idea), or another brand altogether; the Z is all about portability without sacrificing performance (minus this darn battery drainage issue)...
     
  39. rmtschanz

    rmtschanz Notebook Consultant

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    In my opinion, I consider flipping over the laptop to unlock the battery a better alternative than physically removing the battery. You can still keep the laptop in a single case. For long travels with my SZ (now sold) I would have a case for the battery and a case for my laptop when traveling! When I wanted to be real mobile, I would leave the computer on standby with the battery plugged in, as it would consume less energy compared to the turn-on sequence.

    The cap is a bit inconvenient; I'm sure it would be fairly easy to devise a sliding mechanism on the battery to cover the terminal.

    I'll still maintain the idea that physically decoupling the battery connector is a feasible alternative to the battery drain. This "feature" has been going since before the SZ series, with Sony showing zero interest in addressing the issue. Even the hacked Z EFI hasn't helped...


     
  40. travfar

    travfar Notebook Evangelist

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    Is there a way to check the number of cycles on a Z battery? I tried a third party utility and it says "unsupported" for the Z.
     
  41. Brawn

    Brawn The Awesome

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    i can't believe this thread is still alive after 2 years, i can't be bothered to sift through it either... anyone able to tell me if anyone has figured out the reason for the battery drain yet, why sony did this, and if the new z has the same problem?
     
  42. rmtschanz

    rmtschanz Notebook Consultant

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    There's been no clear cut reason. Some believe it is due to either improper power state mappings or possibly some issue with the InsydeH2O EFI. Another theory, carried over from the SZ, may be that the TPM chip needs power to retain it's memory.

    I don't think there have been any reports with the latest Z12 series, but I doubt they have addressed this issue.
     
  43. Nickolai

    Nickolai Notebook Guru

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    Guys,

    do not want to create any false hopes here for definite fix, but it appears I managed to greatly reduce my battery drain in both "hibernate" and "switched off" states after installing all fresh Sony utilities just posted for VPC-Z12S9RB on the UK site:

    VAIO : Sony Europe

    Bluetooth driver 6.2.1.500
    Vaio Event service 5.2.015020
    Setting utility series 5.2.0.14250
    Vaio Control centre 4.2.0.15020
    Vaio Power Management 5.1.0.13200
    Realtek HD Audio 6.0.1.6028

    I have un-installed all previos versions of the above from control panel and also disabled wake timers in Win 7 power management (Balanced plan)

    Model: VGN-Z11/VN
    BIOS: R5031m3

    The whole process has taken me - 30 mins. The baterry drain which was ~12% over 24 hours fully switched off was reduced to 2-3%.

    Could someone try the same and confirm the result - its harmelss as soon as you already are running Win 7 x64
     
  44. piranho

    piranho Newbie

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    Hi to all of you, I´m new von this forum but I´ve been following it for a while. I also have a Sony Vaio Z (PC Z11-C5E), brand new, Windows 7, 64 bits. I had the battery drain problem (can´t tell the %).

    Nickolai, I have just reduced my battery drain to 10% over three days ( a bit over 3% daily). I did two things:
    - switch the wireless button off
    - Disable wake timers (all power managements, just for batteries).

    Since I powered the machine on/off on AC, I think this 3% drain if a realistic number. I suspect the wake timers are to blame. I´ll keep it, and leave the wireless buttons on, and will tell you about the results.

    Did anybody else also play around with the wake timers?

    BTW, I did NOT have Nickolai´s latest drivers on. I´ll download them now, and see how it goes.
     
  45. rmtschanz

    rmtschanz Notebook Consultant

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    @Nickolai, 4% over 24 hours is better than 12%. SZ's battery drain was about 4% over a 24 hour period last I remember.

    piranho, could you go into detail about the wake timers? Are you referring to the task scheduler in windows?
     
  46. hxkclan

    hxkclan Notebook Consultant

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    It's a setting in your power profiles. When you enable it, it allows windows to wake up your laptop to perform sheduled tasks. No really something you would want when it's inside your bag.
     
  47. piranho

    piranho Newbie

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    "It's a setting in your power profiles. When you enable it, it allows windows to wake up your laptop to perform sheduled tasks. No really something you would want when it's inside your bag"

    Right on all counts :D

    I just finished my 24-hour test. Wake timers ON. 24-hour drain: 3%

    I thought wake timers was the reason. Now it seems like my drainage problem is gone. Not that I consider 3% perday drainage a good think, but much better than 10%. Maybe updated drivers did the trick, no idea.

    I have the feeling that the "shutdown is hibernation in disguise" is to blame. Somehow, some process are in progress even on total shutdown, a total madness as I see (after all, shutdown means shutdown), and some process are still on. Either RAM refresh, bluetooth calls or some other :mad:

    At least, I can rule out a defective battery. I fully charged it, withdrew it from the laptop for a week, re-installed and powered it. Still 99% charged.

    Next test: WapeUP OFF, WiFi/Bluetooth ON.
     
  48. piranho

    piranho Newbie

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    Well, here´s my results (Vaio Z, suhtdown mode, Win7). I´ve used HWmonitor to check battery charge, which is roughtly the same as what the computer says. In all cases, I removed the battery after shutdown, and put it back a few minutes later. Plus, I did power-on the computer on AC only.

    I also checked whether any device mapped S5 -> D2 (Arth1 did a good synopsis back in February; S5 means soft-off, and D2 is a low-power state). There where none, which means that all devices will have no power after shutdown.

    Here´s my results so far:

    1) Power Wake-up OFF, WiFi OFF. Daily drain: 3%
    2) Power Wake-up ON, WiFi OFF. Daily drain: 3%
    3) Power Wake-up OFF, WiFi ON. Daily drain: 3-4%
    4) Power Wake-up OFF, Wifi OFF, shutdowy by using the right-side button (and defining power-on button as Shutdown in the Energy Options). Daily drain: 2%

    Unfortunately, I didn´t write down drain rates when I first spotted it, so I don´t know how much drain I had to begin with, and no idea of what I have done to reduce it (d´oh).

    Next, I´ll try and see what happens on hibernation. However, I still find unsettling that about 50 mW of power is being used by the laptop even in shutdown mode. Sure, 2-3% daily is better than 12%, but ideally we´d have a drain rate equals to that of a standalone, removed battery.

    As for Sony´s remarks that "The battery will drain an average of 10-15% a day, even when off ... This is by design and is normal operation.", I hope there´s a place in hell for outright liars like them. :mad:
     
  49. DeathDealer

    DeathDealer Notebook Consultant

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    Are there any tips in general that help with getting the best life out of your battery during your usage throughout the day?
     
  50. alberciak

    alberciak Newbie

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    Hi guys

    I tried your solution piranho
    I switched off WiFi switch, turned off Wake up, and turned off the computer using the power on button
    Still 12% battery drain after one day....

    I have VAIO VGN Z21XN_B, windows 7 64-bit.
    And I am pissed off! And I have written another "nice" email to Sony.
     
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