Two Thumbs Up for Sony Service!!!

Who said Sony Service was bad? I DID when I had multiple problems with my SZ230. You can find the multiple thread on this However, it looks like they have made some significant changes recently.

My SZ450 had DVD problem so I sent it in for the repair. I got the FeDex box on the next day I made the request. When it was delivered to the San Diego following day, I got the notification e-mail from Sony saying that they have received the unit. Hmm... This wasn't there before. I was quite impressed with it. Couple of days later, I got another e-mail saying that the unit is fixed and it will be sent out. Wow... now I am really impressed. Turn around time was pretty short. That evening, I received another e-mail with FeDex Tracking info and the unit is delivered today.

The whole process took less than a week including the labor day holiday. Maybe it's what other people are expecting from Sony, but I still think that it's great improvement Sony has made during last several months. I am definitely up for my next Vaio soon. TZ maybe?

 

Dude you should get the TZ its the best looking piece of electronics I have every had. Feels perfect. And I also had a good experience with sony not so long ago. Im sticking with them from now on. HP sucks and uses cheap plastic garbage. And Dell? Wow, the worst.

 

Glad you are posting this hjluvjj..

I have had similiar experiences with Dell and I have 2 units on order with Sony so hopefully I don't have any problems..But if I do maybe it will go as well.

Usually I can pinpoint whats wrong so my tech phone calls don't go so bad anyway.

 

Sony fixed my SZ display and turned it around pretty fast.

 

i've always had a satisfactory history with sony, although i can understand how some get pretty frustrated with the company, but it's always good to see positive posts amongst all the negative ones!