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    Urgent Sony Recall: VAIO FIT 11A European Models

    Discussion in 'VAIO / Sony' started by MrDJ, Apr 16, 2014.

  1. MrDJ

    MrDJ Notebook Nobel Laureate

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    Request to Stop Using Personal Computer VAIO Fit 11A (11 April 2014)

    Dear Customers,

    Sony has identified that the non-removable battery packs provided by a third party supplier, included in (and limited to) VAIO Fit 11A released in February 2014 with below listed model names could potentially malfunction and cause overheating, resulting in partial burns to the chassis of the PC.

    Affected European products:
    SVF11N16CTB
    SVF11N1A4E
    SVF11N1C5E
    SVF11N1L2EB
    SVF11N1L2EP
    SVF11N1L2ES
    SVF11N1L2RP
    SVF11N1L2RS
    SVF11N1M2ES
    SVF11N1S2EB
    SVF11N1S2ES
    SVF11N1S2RS

    For your safety, if you are in possession of one of the PCs listed above, please immediately turn off your computer, disconnect it from its AC adapter and discontinue use.

    Please check whether you have an affected product by entering the serial number below.

    If your unit is affected, please leave your contact details in the spaces provided and we will be in touch with you within the following working day, at the latest, to discuss next steps. Alternatively, you can contact our hotline on 0844 8466 555 if you have any concerns or questions (Monday – Friday, 9:00 – 18:00).

    check if your model is affected here > Sony : IMPORTANT: VAIO FIT 11A SAFETY ANNOUNCEMENT

    We sincerely apologize for any inconvenience this may cause.
     
    MrDJ, Apr 16, 2014
    #1
  2. jb14

    jb14 Notebook Geek

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    I have just for this email from Sony today so have filled in their form and sent it off. Hopefully they will just offer to replace the battery for a 'non - exploding' version. If they offer a full refund it is no good for me as I can find nothing comparable on the market with the 11A features and full HD screen at it's price.
     
    jb14, Apr 18, 2014
    #2
  3. ngvuanh

    ngvuanh Notebook Deity

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    I don't think you get refund.
     
    ngvuanh, Apr 19, 2014
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  4. Valnar

    Valnar Notebook Consultant

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    Sony Germany offered me a total refund today...
    Alternatively they said I can send the notebook for repair but thei do not have replaceable batteries at the moment...

    So at the moment I do not know what to do. Maybe for all Flip 11 user it will be better to wait some time and Sony gets sone non exploding batteries...

    The Flip 11A was to nice to stay alive... FHD Digitizer Screen with a convertible mechanism.... nothing comparable on the market for this price...
     
    Valnar, Apr 22, 2014
    #4
  5. jb14

    jb14 Notebook Geek

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    Sony uk offered me a full refund as well. Quoted 1 - 2 months before any battery was available though. Closest thing to it on the market is the Dell Venue 11 & keyboard or a dell outlet ivy bridge XPS 12 or even lenovo miix 2 11inch. Don't like the look of the XPS 11 keyboard or price and lenovo's other 11 inch offerings are ~720p screens. No new 11 inch laptops due out anytime soon that I can find and a good 9 months until any broadwell versions show up IMO. Thanks Sony.
     
    jb14, Apr 23, 2014
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  6. Valnar

    Valnar Notebook Consultant

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    Sony Germany stated 1 to 2 month for available replaceable batteries... But then they said, that it is unclear if the devices can be repaired due to the selling of the VAIO brand...
    Very good, that I bought a 4 year warranty alongside with the Flip... So time to move to a brand, that will produce notebooks in the future...

    I ordered a Yoga 11S with Haswell, 8GB Ram, 128 SSD with ADONIT Jot Pro V3 for about 795 Euro.
    Hopefully this thing will fulfill my needs...
     
    Valnar, Apr 24, 2014
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  7. jb14

    jb14 Notebook Geek

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    Where did you order it from? Not available in the UK in that spec at that price? Will have a look to see if your website ships to the UK. Let us know how you find the screen.
    I see sony have updated when they think they will replace the batteries.
    Sony : UPDATE: Repair programme for the VAIO Fit 11A (24 April 2014)
     
    jb14, Apr 24, 2014
    #7