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    VAIO BD Drive malfunction

    Discussion in 'VAIO / Sony' started by cmahuad, Feb 7, 2009.

  1. cmahuad

    cmahuad Newbie

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    Hi Guys, I am really perplexed by this problem. All of a sudden my OPTIARC BD ROM 5500A drive does not recognize when a Blu-ray movie is inserted. I try to open the drive with a movie inside and it tells me to please insert a disc and ejects the drive.

    I chated with the sony analysts and they told me to (in this order after the previous solution did not work):
    1. Update WinDVD player
    2. Reinstall WinDVD player
    3. Update WinDVD player again
    4. Restore my C: drive to factory conditions
    5. Reset by BIOS
    6. Take my laptop to a Sony shop and pay 600 dollars to get this fixed.

    Everything points to hardware malfunction, but I find it weird that in my computer the drive is identified as a DVD-RW drive, when I KNOW that it used to be identified as a BD/DVD-RW drive.

    DVDs and CDs play perfectly, but it acts like nothing is inside when I put in a Blu/RAy movie. In the device manager it is identified properly as an OPTIARC BD ROM, the driver it has is the generic CD drive windows driver (Sony support said that is what it should have).

    Driver: cdrom.sys
    File version: 6.0.6000.16386 (vista_rtm.061101/2205)

    Any advice?
     
    cmahuad, Feb 7, 2009
    #1
  2. xand

    xand Notebook Consultant

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    warranty repair.
     
    xand, Feb 7, 2009
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  3. hendra

    hendra Notebook Virtuoso

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    Run Roxio Easy Media Creator 10 LJ. Tools -> Disc Information. Look under Supported Media. What does it say?
     
    hendra, Feb 7, 2009
    #3