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    VGN NW240F keyboard & touchpad problem

    Discussion in 'VAIO / Sony' started by cabecao, Dec 27, 2009.

  1. cabecao

    cabecao Newbie

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    All of a sudden, my keyboard and touchpad stopped working under windows7

    It's on Windows 7 - POST, BIOS and other out-of-windows screens are ok. Also WEB-button pre-Windows browser responds to keyboard keys properly.

    Function/DISPLAY OFF keys are not working either - however, if I close the lid (W7 goes to sleep), then wake it up afterwards, function keys work fine (brightness, volume etc.) - sadly, still, the keyboard input does not.

    Already tried:
    - system restore
    - vaio care recovery
    - complete, clean reinstall of the W7 Ultimate
    - removing keyboard/touchpad drivers, reinstalling, updating them

    Sony support cannot help - they want me to send in the machine, but since I'm 12000km far away - I can't do that at the moment.
     
    cabecao, Dec 27, 2009
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  2. DetlevCM

    DetlevCM Notebook Nobel Laureate

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    Well, if you did a complete reinstall there isn't a lot else you can do if this only happens in Windows7... any other pointers?

    anything special you do before it? Any key combinations?
     
    DetlevCM, Dec 27, 2009
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  3. cabecao

    cabecao Newbie

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    Well, in this funny no-windows WEB mode the keyboard works, but the trackpad doesn't. In fact, the trackpad does not work at all.

    Also, if I'm using the windows pre-install, recovery/restore screens, the keys/trackpad do not work there either.
     
    cabecao, Dec 28, 2009
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  4. DetlevCM

    DetlevCM Notebook Nobel Laureate

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    That let's me think its faulty hardware - maybe broken touchpad - but that doesn't quite explain the keyboard trouble.

    Are you in warranty?
     
    DetlevCM, Dec 28, 2009
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  5. cabecao

    cabecao Newbie

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    Luckily, I am, but unluckily it's US only, AFAIK.

    I'll call Sony Europe anyway, we'll see.

    tried everything and was hoping someone else had similar problems with it, maybe some disconnected touchpad stripe?
     
    cabecao, Dec 28, 2009
    #5
  6. DetlevCM

    DetlevCM Notebook Nobel Laureate

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    I have no idea what it could be... I know the SZ had a static problem from model 1 to model 7...

    Solution: Isolate touchpad.

    But if the Sony IT guys find you have opened the notebook they might not honour the warranty...
     
    DetlevCM, Dec 28, 2009
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