VPC-Z11 randomly shutting down and restarting

my laptop randomly shut down and restart by itself or go in stamina mode and remain with a full dark screen ..............I am having this problem since last year but now I am getting tired...........any help?

here some additional details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8000348294B
BCP3: FFFFF88003516908
BCP4: FFFFF88003516160
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\032511-11497-01.dmp
C:\Users\my\AppData\Local\Temp\WER-19047-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

thank you.

 

Hello to everyone......
my laptop randomly shut down and restart by itself or go in stamina mode and remain with a full dark screen ..............I am having this problem since last year but now I am getting tired...........any help?

here some additional details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8000348294B
BCP3: FFFFF88003516908
BCP4: FFFFF88003516160
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\032511-11497-01.dmp
C:\Users\my\AppData\Local\Temp\WER-19047-0.sysdata.xml

Read our privacy statement online:
Search Microsoft.com

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

thank you.

 

Hello Cal,

thank you for your prompt response........I'll try it right away and I'll reply,

thanks again for your help

 

did happen again......

and now happen after I disconnected the power cord and I used the battery only,
this is the problem details,


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002EF5B7F
BCP3: 0000000000000000
BCP4: FFFFFFFFFFFFFFFF
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\032811-17472-01.dmp
C:\Users\My\AppData\Local\Temp\WER-24086-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


fyi 2 days ago I did the fully recovery

 

Here my last report and this time I had my photo camera ,

look this :

 

I see that you've been trying to find a solution for this for a little while. I have moved some of your posts on this into your own thread as i think you should start your own thread on this problem that you're having.

 

Hello Rachel.....

I just see that your created a SUPER TT .........nice! I am sorry that I sold my TT.

well ..........since last year I have randomly this freezing / shutdown and automatically restart .............honestly I didn't care it since some week ago when I lost an Ebay auction just last 10 seconds for this problem.
I also did try the full recovery and again..........

thank you for moving my post

 

again and again..........

 

It could be a hardware problem, such as a problem with the memory. I'd recommend you run a hardware diagnostic - there's one included in Vaio Care.

 

Thank you Ashers for trying to help me ,

but I did it so many many times and last month I also did the fully restore as brand new from factory and after 2 days again same problem, I disconnected the power cord I positioned the switch to stamina and I switch on the laptop than appear the magic screen as per my previous attached photo.

 

When you ran the hardware diagnostic...you didn't get any errors?

 

If you've done a full factory reset of the PC and still have the problem, then I guess it has to be hardware error - otherwise everyone would have the same problem!! I see in your sig that you say "8GbRam upgraded". Have you tried restoring the hardware to original factory state? i.e. just leaving in the RAM that came with the PC. Perhaps the new RAM you put in is not 100% compatible.

 

That's an interrupt issue...

That's a power issue...

There's a Windows Memory Diagnostic program (which I didn't know about before). You can find it by searching for it under the "Start" menu. I would also try with just one RAM stick for a while and see if the problem shows up again.

Are the RAM sticks matched? Did you buy both of them at the same time, or did you add the second one later and if so is it a different brand?

Also, when you check the Reliability Monitor (Search for "reliability"), did any event show up indicating possible causes?

 

Hello ota-con
unfortunately no errors in the report........

Hello Ashers,
that would be possible but I think not because the rams coming from my previous Vaio VGNZ .

Hello TofuTurkey,
the rams coming from my previous Vaio VGNZ with 4gbx2 and they are original ,
I can try to use one ram for some day and than add. the second one ,
and the below is the report :

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002EF5B7F
BCP3: 0000000000000000
BCP4: FFFFFFFFFFFFFFFF
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\032811-17472-01.dmp
C:\Users\My\AppData\Local\Temp\WER-24086-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

Do you still have the RAM that came from your current VPC-Z?

 

Hi,

I had a smiliar problem.

While using my laptop, it'll turn off suddenly (without shutting down). Sometimes, it will power up again... sometimes not. I would never get the blue screen though.

I did a factory reformat and reinstalled the OS, same problem.

Took my laptop apart actually, and it turned out that the thermal pad had literally disintegrated. The thermal paste weren't in good shape either.

Apparently, these only have a shelf life of a few years. On top of that, I play heavy 3D games, so it must have accelerated the burn-out.

I cleaned everything out and reapplied Artic Silver paste and swiped a thermal pad from another laptop.

Now, the problem has gone away, the laptop is SO much quieter, and my games run a lot faster

Hope we have the same problem..

(BTW, extracting the fan, cleaning out and removing the factory thermal pads / paste on the CPUs / GPU is not a walk in the park. )

 

unfortunately not anymore..... and I am starting to believe is the rams problems as I changed them since I have this laptop .

 

I think it is not the thermal problem because I have this problem since last year and I don't play any games.......I just use the laptop with Visio and other drawing staff ....
what I start to believe is the rams problems as I changed them since I have this laptop .

 

Do you have any info on the RAMs? E.g. the clock, CAS latency etc.? CPU-Z provides that data:

 

Hello TofuTurkey,

please let me know how to get that window,
I am really appreciate your help,

 

Try clicking on the "SPD" tab at the top.

Edit: Did you run the memory diagnostic test:

"There's a Windows Memory Diagnostic program (which I didn't know about before). You can find it by searching for it under the "Start" menu. I would also try with just one RAM stick for a while and see if the problem shows up again."

 

I got the CPU-Z ......did you see my responcse?
please let me know if you see something wrong.........
thank you again

 

You should post a pic of the CPU-Z prog. when you're viewing the SPD tab - that contains useful info

 

here the SPD tab slot 1 and 2,

 

Hello TofuTurkey,

in the past I also did many times the memory diagnostic and just in case I redone it again and also by today I am using only one ram stick.

thank you again

 

same problem with one ram only

 

It looks like the RAM specs should be ok...

You tried with either RAM? Both crashed?

Did you try rubbing the metal connectors on the RAM? Sometimes old contacts oxidize and that can cause random issues, so it may help to clean those contacts.

The other thing I can think of is that there is some other device attached to the system that has problems, e.g. a mouse or external drive. Can you try disconnecting everything else and run the machine?

Edit: I read the first few posts and I'm wondering if the GPU is faulty. Can you switch it to run on Stamina mode only, and see if it still crashes?

 

with stamina also crashed and right now I am in stamina and I did placed back the ram but I did the test with only one unit............last week I spend some minute remotely with the sony support he show me the google chrome as an error so now I unistalled it and place Explorer as defult .......honestly I don't know what else to do.....maybe AVG ?

 

I don't like Windows in general but I have to say Windows 7 is quite stable. I tend to think it's not as likely an application will crash the machine.

Did you try all the suggestions? Did you open the reliability report and see if there's any event recorded? Did you try removing all accessories like mouse etc.?



If you've tried everything everyone suggested, then I guess the problem is with the hardware, somewhere...

 

Hello TofuTurkey,
here is the report..please let me know if I can do something in order to find out the problem ,
thanks a lot for your help



The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000096, 0xfffff8800450e18b, 0x0000000000000001, 0x0000000000000018). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 040811-13291-01.


The computer has rebooted from a bugcheck. The bugcheck was: 0x00000024 (0x00000000001904fb, 0xfffff88009947718, 0xfffff88009946f70, 0xfffff880016e9550). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 040811-13338-01.



The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xfffffa000ce8c0c8, 0x0000000000000000, 0xfffff80002fd7dec, 0x0000000000000007). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 040811-12620-01.



The computer has rebooted from a bugcheck. The bugcheck was: 0x00000024 (0x00000000001904fb, 0xfffff880095b9658, 0xfffff880095b8eb0, 0xfffff80002ecf4d4). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 040811-13150-01.



The computer has rebooted from a bugcheck. The bugcheck was: 0x00000019 (0x0000000000000003, 0xfffff8a0058d0360, 0xffe5f8a0058d0360, 0xfffff8a0058d0360). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 040811-13119-01.



The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xfffff6fc100173e0, 0x0000000000000000, 0xfffff80002eaf309, 0x0000000000000002). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 040811-17986-01.


The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff800031b8909, 0xfffff8800e13ca30, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 040811-13182-01.

 

If you restored the hard drive to its factory state and it crashed before you installed any additional software, I can't see how it can be a software issue.

If you have the time, I would recommend trying the pc with one stick of ram in it for a couple of days. If it crashes the same way, try the same but just with the other stick of ram. If in either case, it doesn't crash, you know the culprit. If it crashes with the other stick, given it's unlikely both memory sticks are dodgy, I would think it's the motherboard/GPU or something.

Is it still under warranty? If it is, maybe you can send back to sony for them to look at (though you may need to get hold of the original ram).

 

Wow, your machine crashed so many times a day... It's quite a disaster. I agree with Ashers: you should send it to Sony. At least now you have the reliability report and you can show them information about the crashes.

Did you click on some of the 'Actions', like 'View Technical Details' or check for solutions? Did any of those provide any clues as to what is wrong?

 

I also think you should send it to Sony.

 

I did already the test using one ram only at the time and I got the same issue and about the rams i used them previously into another VPCZ1 and never i got the same problem.

anyway at this point I think that the best think to to is to send this laptop to Sony.

 

by clicking "action" unfortunately nothing.......and "technical details" more or less are the same :

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000096, 0xfffff8800450e18b, 0x0000000000000001, 0x0000000000000018). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 040811-13291-01.


The computer has rebooted from a bugcheck. The bugcheck was: 0x00000024 (0x00000000001904fb, 0xfffff88009947718, 0xfffff88009946f70, 0xfffff880016e9550). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 040811-13338-01.



The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xfffffa000ce8c0c8, 0x0000000000000000, 0xfffff80002fd7dec, 0x0000000000000007). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 040811-12620-01.



The computer has rebooted from a bugcheck. The bugcheck was: 0x00000024 (0x00000000001904fb, 0xfffff880095b9658, 0xfffff880095b8eb0, 0xfffff80002ecf4d4). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 040811-13150-01.



The computer has rebooted from a bugcheck. The bugcheck was: 0x00000019 (0x0000000000000003, 0xfffff8a0058d0360, 0xffe5f8a0058d0360, 0xfffff8a0058d0360). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 040811-13119-01.



The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xfffff6fc100173e0, 0x0000000000000000, 0xfffff80002eaf309, 0x0000000000000002). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 040811-17986-01.


The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff800031b8909, 0xfffff8800e13ca30, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 040811-13182-01.

 

today i cleaned the rams contact......never know......
anyway yesterday I have been again chatting with sony support and finally he suggested me to fill up the repair form , right now I am in Europe for vacation so next months I'll do it ......

 

look this............

 

sure looks like bad/incompatible ram to me.

 

Maybe because the laptop come originally with 4gb and the bios was set up with 4gb only .........
anyway at this point better give the laptop to Sony as the fellows members of this forum suggested me .........in a month i'll be back to US so I can give the laptop to them.

 

Do you have international warranty service?
If you do maybe you can have local Sony have a look at your laptop.

 

they told me 5 weeks to have my laptop back .......that time I'll be in US,

 

one more time today I have been chatting with sony support and i told them about the time that sony europe need to repaire my laptop after pick up it from my home vacation ...well 5 weeks are too much that time i'll be back to US.

than I asked about the last shutdown details "Disable the Bios memory such as caching and shadowing ",
well .....he told me just to place the bios in default and I did it.

since this afternoon my laptop is a normal laptop ..........except before one thing happen for the first time .........I left the laptop switched on in speed position and I went for dinner ...after 10 minutes it went on stamina and the screen turned in blue and the fan started to run like crazy, the keyboard was useless and I had turning off the laptop.

what is it?

 

April 13,

yesterday April 12 I did read couple pages of an old forum and I did some driver changing
to my NVIDIA and from NVIDIA version 8.16.11.9024 I placed the 8.16.11.8880 ,
I have also unistalled my microsoft bluetooth mouse + again the bios default + vaio one click care and in the evening I left the laptop in auto mode running and getting some update like the Microsoft SQL Server 2008 Service Pack 2 (KB2285068) and I went to rest....
this morning I checked what happened last night and it did shout down normally after the windows update.........
so today I'll cross fingers and lets see what will happen.

 

This is a GPU issue,
the sonys that have stamina/performance buttons have 2 different GPUs one higher end for the performance that eats the battery and the other that is not has powerful but plays nice with the battery. As someone else suggested update the video driver for both the video "cards" (i am not sure about the VPC-Z series but i know on the VGN-SZ series one is Nvidia and the other is a intel chip) if that does not work and the computer is still within the warranty call Sony and send it in for repair.


Mike
LaptopEMT
Laptop Repair Specialist

 

thank you LaptopEMT,

I'll do it once I'll be back to US,
since yesterday morning it is working good but I have it in auto and also today I'll leave it working in auto........than from tomorrow I'll move the switch to speed and see what will happen.

thank you again for your kind information

 

Working perfectly! Sony replaced the cooling system .......finally!

 

Hi Pink Panter,

this behaviour sounds quite familiar to me. See:

http://forum.notebookreview.com/son...em-lock-up-due-power-management-settings.html

I think we should share our experiences about those issues. Right now I am to tired to read all posts. I'll do that tomorow.

Where are you from, Europe?

 

yes Europe.....

Tomorrow i'll read your issue and see what happen ........by the way I think that many other got the same problem with it .

 

Yes, Sir!

Do you have NVIDIA GeForce GT 330?

I'll try to read your thread today.

 

yes it is,

also I just finish reading what you post in the other forum and I can say that your situation is very close to my .
I had problems with all 3 modes ...stamina/speed and auto ......in stamina mode I had your same situation and with the others two i had blue screen and shut down with automatically restart and this used happen even 4 times 5 times in one day and doing the system restore is just loosing time .

and about the wwan I have an US unit and I replaced the VZAccess Manager with the OneClick Internet and I have a similar issue to your , if I leave the start up application open than I get the message that the application is not working properly but if I minimize the startup application this problem is over .....

my suggestion is " send your laptop to Sony" ..............for sure they will tell you to try to repair it by a remotely connection with some of their technician and after they will tell you to send the unit to their repair center.

let us in this forum updated

good luck