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    Vaio SA fingerprint reader no long works

    Discussion in 'VAIO / Sony' started by haha438, Feb 14, 2012.

  1. haha438

    haha438 Notebook Enthusiast

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    I just found out that my fingerprint reader on the Vaio SA25GX no longer works. It is not even in the device manager. I also tried to re-install the security software on Sony's website, but that did not help either.

    So if anyone know a way to fix it, pleases help
     
    haha438, Feb 14, 2012
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  2. Megol

    Megol Notebook Evangelist

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    Try to press down on the reader. It's mounted using only a electrical connector (no screws) so it could have bad contact.
     
    Megol, Feb 18, 2012
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  3. Oscar2

    Oscar2 Notebook Deity

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    He mentions that it doesn't show up in the device manager, so pressing harder may not help so much...

    On my Vaio Z it shows up under "Biometric Devices". Are there any entries in yours under that?

    Are there any unrecognized entries in Device Manager. Sometimes if you delete those it can force a re-install of that item.
     
    Oscar2, Feb 18, 2012
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  4. Megol

    Megol Notebook Evangelist

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    If there's bad contact the USB signals can't reach the reader module and it will not be detected correctly.
     
    Megol, Feb 18, 2012
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  5. haha438

    haha438 Notebook Enthusiast

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    when I checked, there was nothing mentioning any biometric devices (mine shows up the same); however, this problem was fixed after a windows update was installed, but it would be nice to know what is going on with it to prevent future problem
     
    haha438, Feb 19, 2012
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