The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Warrant Purchase Policy

    Discussion in 'VAIO / Sony' started by hsjfaar, Jul 17, 2009.

  1. hsjfaar

    hsjfaar Notebook Enthusiast

    Reputations:
    0
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    5
    What is the Sony purchase policy on accidental/basic warranties? I have heard and read all kinds of things. I thought that Accidental warranties had to be purchased at time of purchase, but was told by a sony representative, through a online chat, that I have 11 months to purchase both types. Online it says Accidental has to be purchased immediately and that with the Basic warranty I have six months. So I have no clue! I would also like to know if it upgradeable? Can I buy a basic warranty and eventually upgrade to a accidental? I really don't want to buy a accidental warranty now if I don't have to. Any help would be appreciated. Thanks.
     
    hsjfaar, Jul 17, 2009
    #1
  2. SPEEDwithJJ

    SPEEDwithJJ NBR Super Idiot

    Reputations:
    865
    Messages:
    3,499
    Likes Received:
    1
    Trophy Points:
    106
    Not sure about the extended non-accidental warranty. But for the extended accidental warranty, you're allowed up to 30 days of your notebook purchase to get that warranty & register it. Good luck. :)
     
    SPEEDwithJJ, Jul 17, 2009
    #2
  3. zimbros12

    zimbros12 Notebook Deity

    Reputations:
    276
    Messages:
    1,059
    Likes Received:
    4
    Trophy Points:
    56
    A SONYSTYLE clerk told that ADH needs to be purchased 14 days after @ ??
     
    zimbros12, Jul 17, 2009
    #3
  4. SPEEDwithJJ

    SPEEDwithJJ NBR Super Idiot

    Reputations:
    865
    Messages:
    3,499
    Likes Received:
    1
    Trophy Points:
    106
    I don't know man. Maybe they changed again. :confused:

    About 2 years ago, it was up to 11 months after Vaio notebook purchase if you want to buy an extended accidental warranty.
     
    SPEEDwithJJ, Jul 17, 2009
    #4
  5. mark6614

    mark6614 Notebook Consultant

    Reputations:
    4
    Messages:
    164
    Likes Received:
    0
    Trophy Points:
    30
    I have had my SR for almost a year now and they sent me something in the mail saying HURRY GET AN EXTENDED WARRANTY and offered a bunch of accidental plans.. Not sure if that helps. I guess they will take your money any time you want haha.
     
    mark6614, Jul 18, 2009
    #5
  6. hsjfaar

    hsjfaar Notebook Enthusiast

    Reputations:
    0
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    5
    Just talked to a live body at Sony and they confirmed that it is 30 days for the accidental and 6 months for the basic.
     
    hsjfaar, Jul 18, 2009
    #6
  7. Derrida

    Derrida Notebook Deity

    Reputations:
    251
    Messages:
    833
    Likes Received:
    3
    Trophy Points:
    31
    Yes, but that's not what this says: http://www.registrationhost.com/pdf/06-SONY-AE_CE-101(BB)-110106.pdf

    And nowhere are there any restrictions other than those above listed on the Provantage site which sells the same warranties, apparently, and for much, much less than Sony itself does: http://www.provantage.com/warranty-service~22093371.htm

    Most importantly, note that the SKU numbers for the Provantage service plans are identical to those in the Sony Extended Service Plans brochure (cf. p. 2 of the pdf): http://b2b.sony.com/documents/ExtendedServicePlan.pdf

    If it looks like a duck, walks like a duck, and talks like a duck....
     
    Derrida, Jul 18, 2009
    #7
  8. hsjfaar

    hsjfaar Notebook Enthusiast

    Reputations:
    0
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    5
    Is this service through Sony or Provantage? Who is Provantage? Are they connected to Sony or do they offer warranties? I know nothing about them but might be extremely interested, especially at these prices. I would appreciate any help you can give thanks.
     
    hsjfaar, Jul 18, 2009
    #8
  9. SPEEDwithJJ

    SPEEDwithJJ NBR Super Idiot

    Reputations:
    865
    Messages:
    3,499
    Likes Received:
    1
    Trophy Points:
    106
    They are the same warranty (whether you're buying from Sony or Provantage). These extended warranties are outsourced by Sony & handled by a company called Service Net Solutions LLC.
     
    SPEEDwithJJ, Jul 18, 2009
    #9
  10. mark6614

    mark6614 Notebook Consultant

    Reputations:
    4
    Messages:
    164
    Likes Received:
    0
    Trophy Points:
    30
    I can verify that these warranties are indeed the same thing. I bought mine through provantage and my friend bought his through Sony. We both got the same thing. In fact, when I registered my laptop, one of the questions was asking where you bought the warranty from. One of the answers was Sony lol. Save some money and buy it through provantage!
     
    mark6614, Jul 18, 2009
    #10