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    WebCam not working (VGN-TZ31WN)

    Discussion in 'VAIO / Sony' started by Rohitaar, Jun 11, 2012.

  1. Rohitaar

    Rohitaar Notebook Enthusiast

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    Hello, I have a notebook of Sony Vaio. The model number is VGN-TZ31WN. So first when our notebook was bought Web-Cam was working but as now it is not working. When I take VAIO Camera Capture Utility, The finder shows a blue screen with a Caption No input. I tried many sites but couldn't find, please help me. In Device Manager there is no Sony Visual Communication Driver installed. When I checked the Sony European site, there was a driver of Camera. I downloaded it but I couldn't find out how to install it.


    Rohit
     
    Rohitaar, Jun 11, 2012
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  2. urgiv

    urgiv Notebook Consultant

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    urgiv, Jun 11, 2012
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  3. Rohitaar

    Rohitaar Notebook Enthusiast

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    Hello thank you for your reply but my Device Manager doesn't show the camera's driver, & i have mentioned it in the post. Under Imaging devices there is no Ricoh Camera or Sony Visual..... Or whatever. And I didn't understand how to install it well i will mention the photo.
     
    Rohitaar, Jun 11, 2012
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  4. urgiv

    urgiv Notebook Consultant

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    it show as usb camera or something like this

    make screen-shot of device manager and upload here
     
    urgiv, Jun 11, 2012
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  5. anytimer

    anytimer Notebook Virtuoso

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    If the camera stopped working on its own without any action on your part, it is probably dead due to a hardware failure and will need to be replaced. If, however, the laptop was dropped or bumped, then a connector might have come loose inside.
     
    anytimer, Jun 11, 2012
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  6. Rohitaar

    Rohitaar Notebook Enthusiast

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    Ok.
    Now I clicked action and selected add legacy hardware. I selected 'Install the hardware that I manually select from a list (advanced)'. I selected 'show all devices'. And I clicked 'Have Disk' Button. I browsed it to the folder from where I extracted it and selected 'R5U870FL.inf. But it doesn't show anything to select. So I clicked the Have Disk' button again and again I browsed it to the folder but this time I right-clicked the inf file and selected install. So a pop up came saying:

    Install Error

    The INF file you selected does not support this method of installation.


    So i clicked the close button
    now what should i do now? how should install it another way ?
    Please reply me fast
     
    Rohitaar, Jun 11, 2012
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  7. Rohitaar

    Rohitaar Notebook Enthusiast

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    I am sure that it was not fallen from anywhere. I am very very very sure
     
    Rohitaar, Jun 11, 2012
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  8. Rohitaar

    Rohitaar Notebook Enthusiast

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    Ok, I don't know how to upload here but I will upload in other site.
     
    Rohitaar, Jun 11, 2012
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  9. Rohitaar

    Rohitaar Notebook Enthusiast

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    Rohitaar, Jun 11, 2012
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  10. Rohitaar

    Rohitaar Notebook Enthusiast

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    Rohitaar, Jun 11, 2012
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  11. anytimer

    anytimer Notebook Virtuoso

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    Try uninstalling and disconnecting the Xerox WorkCenter Pro Scanner and rebooting and then see if the camera comes up in Device Manager.
     
    anytimer, Jun 11, 2012
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  12. Rohitaar

    Rohitaar Notebook Enthusiast

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    I haven't installed a scanner and we do not have a scanner.
    I will try uninstalling and rebooting.
     
    Rohitaar, Jun 12, 2012
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  13. Rohitaar

    Rohitaar Notebook Enthusiast

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    OK, Now I uninstalled Xerox WorkCenter Pro Scanner and rebooted the Laptop, There is no Imaging Devices. Now also I tried installing but it is not coming. When I select the .inf file, it shows nothing in the device. I will also attach the photo to you.
     
    Rohitaar, Jun 12, 2012
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  14. urgiv

    urgiv Notebook Consultant

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    looks camera is death.
    have anyone opened laptop?

    If need help I am offering fix or repair. (UK CO5 poscode)
     
    urgiv, Jun 12, 2012
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  15. Rohitaar

    Rohitaar Notebook Enthusiast

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    Hihi.
    I am in Kerala in India and from my calculation it would just take more than 5 days to reach there. I think that if you just send me how do you fix (methods) @
    [email protected]

    it would be easier. Or else I was thinking to change the Operating System from the Sony Center. So I will just ask them, sigh...

    These things only Happen to me.

    Well thank You guys. I think its time that I buy a new laptop.

    GUD JOB I will appreciate your business . I will come back later if I have any problems with my PC or the laptop.

    Thanks Agains guys...
     
    Rohitaar, Jun 12, 2012
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  16. anytimer

    anytimer Notebook Virtuoso

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    Is the camera that important to you that you are willing to throw away an otherwise working laptop? At least ask Sony about a replacement camera and see if it is affordable. Or get an external camera that clips on to the top of your screen.
     
    anytimer, Jun 12, 2012
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  17. Rohitaar

    Rohitaar Notebook Enthusiast

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    I am not giving away . I will just try to fix it!
     
    Rohitaar, Jun 13, 2012
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  18. dsallen

    dsallen Newbie

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    K well this is a shot in the dark, but it happened to me so I suppose it could happen to someone else:

    I was messing around in the bios once on my vaio VPCF22 and turned on "boot external devices" and suddenly my camera stopped working, nothing was showing up in device manager etc. After hours of trying different things, finally went back into the bios, turned off that setting, and viola it was working again.

    Good luck
     
    dsallen, Jun 13, 2012
    #18
  19. Rohitaar

    Rohitaar Notebook Enthusiast

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    I have Phoenix Bios Utility but I didn't see a option like that.
     
    Rohitaar, Jun 16, 2012
    #19