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    Z 590 Keyboard Mechanical failure

    Discussion in 'VAIO / Sony' started by 4772 arrow, Sep 19, 2008.

  1. 4772 arrow

    4772 arrow Newbie

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    Received Vaio z590 8/29/08 that was purchased with 3 year extended warranty direct from sonystyle and was very happy until week of September 7 when the “Tab Key” and the “Cap Lock” detached from the key board when typing. I contacted Sony support who said that I must send computer in for repair and that it would take 7 to 10 days. I have not yet tried to return the unit.

    I attemted to contact my Sony Style Sales representative via phone and e-mail and he will not respond.


    photos attached
     

    Attached Files:

    4772 arrow, Sep 19, 2008
    #1
  2. sonoritygenius

    sonoritygenius Goddess of Laptops

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    No do not get a 'replacement' submit a return and get a RMA right away, wait for the refund than place a new order!! Its been stated that replacement units have refurb parts!
     
    sonoritygenius, Sep 19, 2008
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  3. dadoes

    dadoes Notebook Consultant

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    why don't you just try snapping it back on? Are the clips that hold the keys broken?
     
    dadoes, Sep 19, 2008
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  4. 4772 arrow

    4772 arrow Newbie

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    Thank you

    The keys are still held to keyboard by the wire clip however they keys pop up when typing.
     
    4772 arrow, Sep 19, 2008
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  5. 4772 arrow

    4772 arrow Newbie

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    Thank you as mentioned the unit was a Build to order or a Configure To Order (CTO) and was hipped from San Diego. I wonder if I would be better off with a unit that was not built in San Diego? There have been a number of comments on the workmanship on the CTO units.
     
    4772 arrow, Sep 19, 2008
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  6. joeskie

    joeskie Notebook Geek

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    My CTO has been flawless. Goodluck getting a new replacement.
     
    joeskie, Sep 19, 2008
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  7. StrongerThanAll

    StrongerThanAll Notebook Deity

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    no problems with my CTO here.. but thats a very odd failure
     
    StrongerThanAll, Sep 19, 2008
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  8. sonoritygenius

    sonoritygenius Goddess of Laptops

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    yes, my Z590 is PERFECT. CTO from San Diego : )
     
    sonoritygenius, Sep 19, 2008
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  9. -Tj-

    -Tj- Notebook Consultant

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    Do you still have this Z with the broken keys? If you do, could you upload larger photos? I'd like to see the details as to how they're connected to the board. I might need to pull up some of my keys due to some squeaks and other problems.
     
    -Tj-, Oct 4, 2008
    #9