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    Z540 LED Backlight Failure (10 days old)

    Discussion in 'VAIO / Sony' started by hammerdown, Mar 3, 2009.

  1. hammerdown

    hammerdown Notebook Geek

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    The problem got waaay worse today, less than two weeks of use :mad: Now the whole screen goes completely black except 4 or 5 of the backlights and others that flicker randomly (see picture below). I can temporarily get it back to normal if I reboot or even close the lid. But if I change the brightness to anything but 100%, then whole screen goes dark.

    So, I called Sony and he remotely played with the screen brightness while I told him what was on-screen. Then he updated the bios and that did not fix it. So he created a repair ticket and I have to send it in for service :(

    [​IMG]
     
    hammerdown, Mar 3, 2009
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  2. Zinthar

    Zinthar Notebook Guru

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    Sorry to hear that -- though it looks like there are spotlights shining down on certain parts of the screen, could be good for a live stage performance...

    On a serious note, I hope they get it back to you quickly.
     
    Zinthar, Mar 3, 2009
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  3. hamud

    hamud Notebook Evangelist

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    sorry for that , they have to fix it within 24 hours ,
     
    hamud, Mar 3, 2009
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  4. hammerdown

    hammerdown Notebook Geek

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    Really? When I asked the guy on the phone he said 7 to 10 days! They are sending me a return box, and all shipping is overnight...
     
    hammerdown, Mar 3, 2009
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  5. ngvuanh

    ngvuanh Notebook Deity

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    Yeah, they will fix it within 24 hours, but shipping back and forth takes a week. :)
     
    ngvuanh, Mar 4, 2009
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  6. hammerdown

    hammerdown Notebook Geek

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    Gotta love fedex "overnight", on weekends it's more like 3-day. Anyways, they got my Z today and I checked my casefile online, it says "...currently with a technician... repairs take approximately 10 working days to complete." I'll post another update when they mark it complete. Who wants to take odds I will get it back before this Friday?
     
    hammerdown, Mar 9, 2009
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  7. Qeuqeu

    Qeuqeu Notebook Consultant

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    If it is only 10 days old. Return it. Get a new one! =]
     
    Qeuqeu, Mar 9, 2009
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  8. hammerdown

    hammerdown Notebook Geek

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    Several reasons:
    1. Purchased at b2b site (pcmall.com), thier return policy does not allow for returns on major brands and states get support from manufacturer. I may have been able to push this but...

    2. I spent those 10 days customizing vista, uninstalling bloatware, trimming processes, etc. I did not want to do that all over again.

    3. As soon as it came, I immediately submitted for two rebates (mobility bundle and $450 TradeUp & Go), which require serial number, invoice, upc. Returning would instantly mean forfietting. Not to mention the box was raped of the upc.
     
    hammerdown, Mar 10, 2009
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  9. hammerdown

    hammerdown Notebook Geek

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    FedEx delivered my Z today. So Sony had it for about 48hrs. They replaced the display and it looks fine so far. No other complaints yet and sent the VAIO cleaning cloth too...
     
    hammerdown, Mar 12, 2009
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