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    Z590 Access Denied

    Discussion in 'VAIO / Sony' started by yuzi, Oct 17, 2008.

  1. yuzi

    yuzi Notebook Geek

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    I FINALLY received my Z590 today. I'm very very very happy with it. It's an excellent computer.
    However, when I try to install Microsoft Office Enterprise 2007 it says Access Denied or when I try to do a System Restore it says Access Denied.
    Does anyone know how I can fix this problem?

    Btw I bought mine through CTO. It's 2.53, 4GB, 200GB.
     
    yuzi, Oct 17, 2008
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  2. yuzi

    yuzi Notebook Geek

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    Any ideas?
     
    yuzi, Oct 18, 2008
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  3. DetlevCM

    DetlevCM Notebook Nobel Laureate

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    Could it be the TPM module?
    Is it Vista's security setting??

    In German - Benutzerkontensteuerung
     
    DetlevCM, Oct 18, 2008
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  4. never2fast

    never2fast Notebook Geek

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    Can you post a screenshot of when you get the Access Denied Message? if I had to give an opinion right now, I would reckon its something to do with the TPM too.
     
    never2fast, Oct 18, 2008
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  5. Babydarklord

    Babydarklord Notebook Evangelist

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    Did you try to Uninstall the Office that came with your computer.
     
    Babydarklord, Oct 18, 2008
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  6. yuzi

    yuzi Notebook Geek

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    I'm not sure what TPM is. This is my first time using Windows Vista Business and apparently it's security issue because it's not only from the Microsoft office that I try to install, it's also when i try to install a new software it says access denied or when I try to restore. I know that it has to do with some sort of security setting but I don't know where to go or what to do to fix it.
    Please advice.
     
    yuzi, Oct 18, 2008
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  7. Red_Dragon

    Red_Dragon Notebook Nobel Laureate

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    interesting something like this happened to me before....when you first started this computer did you run windows update?
     
    Red_Dragon, Oct 19, 2008
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  8. hendra

    hendra Notebook Virtuoso

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    I had a similar problem with my SZ. I couldn't do system restore. Removing Norton Internet Security took care of the problem.
     
    hendra, Oct 19, 2008
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  9. yuzi

    yuzi Notebook Geek

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    Even when I try to run the windows update it gives me an error saying access denied. It's very frustrating. I have McAffee on my computer.
     
    yuzi, Oct 19, 2008
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  10. DetlevCM

    DetlevCM Notebook Nobel Laureate

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    Don't take this badly, but have you tried what people suggested?

    Something is blocking access on your computer.

    Now henda mentioned Symantec (Norton) as the culprit - I can't comment on that because its one of the first things I got rid of, and replaced it with Kaspersky. But come to think of it - after I messed up my installation the last time, I was able to deinstal anything and it went a boit later...

    Going back to the TPM module. TPM = Trusted Platform Module - thoretically this can tell you what you are allowed to do with your computer and what not.

    Now - the Vaio Control Centre will tell you if TPM is active or not. If it is, go into the BIOS and deactivate it.

    Also: Have you used Vista before? There is this annoying darkening of the screen which you can switch of... (German: Benutzerkontesteuerung)
    Key thing is: If you want to deistal something, you have top click on "allow" or "continue"...

    It would be helpful if you could tell us what you have tried so we (as the forum) can think of other possible solutions.
    Comming up with the same complaint, not knowing what you've done doesn't help.

    And a never2fast suggested - a screenshot.
    Or if that doesn't work, maybe a picture from a digital camera/camera phone?

    I hope you don't feel offended by this little bashing - and apologize if you do, but its only possible to help people if they cooperate and want to be helped.
     
    DetlevCM, Oct 19, 2008
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  11. yuzi

    yuzi Notebook Geek

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    TPM Module is not in the Vaio Control Centre.

    The error message says:

    System Restore did not complete successfully. Your computer's system files and settings were not changed.

    Details:

    Access is denied. (0x80070005)
     
    yuzi, Oct 19, 2008
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  12. DetlevCM

    DetlevCM Notebook Nobel Laureate

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    From "TPM is not in the Vaio Control Centre" I reckon its switched off (rather than not mentioned).

    Thank you, now there is an error to work on!!

    I did a search, on 0x80070005 and came up with the answer.

    It could be the Windows Genuine Advantage tool
    It could ce DCOM settings...

    I do wonder though, is it possible that for some reason your Winds copy isn't activated?

    Edit:

    Try this:
    http://go.microsoft.com/fwlink/?linkid=52012
    The Windows Genuine Advantage Diagnostic Tool
     
    DetlevCM, Oct 19, 2008
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  13. yuzi

    yuzi Notebook Geek

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    Sorry but I'm not that advanced with Vista so you're gonna have to walk me through with the mentioned solutions above.

    I'll try the link and let you know what happens.
     
    yuzi, Oct 19, 2008
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  14. DetlevCM

    DetlevCM Notebook Nobel Laureate

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    The whole DCOM settings stuff I'm a bit handicapped - I get german results.

    That's one of many things that cause this error.
     
    DetlevCM, Oct 19, 2008
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  15. yuzi

    yuzi Notebook Geek

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    I tried to save this in my documents http://go.microsoft.com/fwlink/?linkid=52012
    But I can't, I get an error saying:

    Destination Folder Access Denied
    You need permission to perform this action MGADiag[1]

    This is very frustrating, I can't save anything anywhere.
    Windows Vista Business sucks. If I knew I would've gotten Windows Vista Home
     
    yuzi, Oct 19, 2008
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  16. DetlevCM

    DetlevCM Notebook Nobel Laureate

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    Did you try to just run it?

    About Viata Business - I've got it on my Vaio and I like it.
    I wouldn't hve wanted Vista Home Premium for the world... and I wouldn't have wanted Ultimate either...
     
    DetlevCM, Oct 19, 2008
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  17. yuzi

    yuzi Notebook Geek

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    Yea when I press run it finishes downloading and then it does nothing. Like it just downloads and that's it.
     
    yuzi, Oct 19, 2008
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  18. DetlevCM

    DetlevCM Notebook Nobel Laureate

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    That is strange... then let me do some Google digging.

    Interesting that nobody else eve comments.
     
    DetlevCM, Oct 19, 2008
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  19. yuzi

    yuzi Notebook Geek

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    Yea it is interesting because I'm sure more than 1 person has run into this problem before.

    Thanks for your help. I appreciate it.
     
    yuzi, Oct 19, 2008
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  20. DetlevCM

    DetlevCM Notebook Nobel Laureate

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    Ok, another Vists Knowledgebase article:

    0x80070005

    Access denied. The requested action requires administrative credentials.
    KMS client/MAK/KMS host

    User Access Control (UAC) prohibits activation processes from running at a non-elevated command prompt.

    Run the slmgr.vbs command from an elevated command prompt, right-click cmd.exe, and then select Run as Administrator.

    link: http://support.microsoft.com/kb/942969/en-us
    (Scroll down for your error code, near the end)
     
    DetlevCM, Oct 19, 2008
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  21. Babydarklord

    Babydarklord Notebook Evangelist

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    How about disabling it thru the Useraccounts in the Control Panel that the fastest way.
     
    Babydarklord, Oct 19, 2008
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  22. DetlevCM

    DetlevCM Notebook Nobel Laureate

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    Disabling what?
     
    DetlevCM, Oct 19, 2008
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  23. Babydarklord

    Babydarklord Notebook Evangelist

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    THe User Access Control (UAC). Is that different.
     
    Babydarklord, Oct 19, 2008
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  24. DetlevCM

    DetlevCM Notebook Nobel Laureate

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    Ah, now your post makes sense.

    :)
     
    DetlevCM, Oct 19, 2008
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  25. Babydarklord

    Babydarklord Notebook Evangelist

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    Sorry I didnt add on my first post. (busy multitasking).
     
    Babydarklord, Oct 19, 2008
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  26. yuzi

    yuzi Notebook Geek

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    I disabled the UAC and it seemed like it was working until I tried to create a folder to save my software on and I get this error:

    An error occured white trying to create file (C:\Program Files\Trillian\buddy.dll). Please check for available disk space/permissions. If you had a previous version of Trillian running recently, it may be closing, so try again. Sorry.

    I have enough space and I don't have a previous version so the problem again is permission.
     
    yuzi, Oct 19, 2008
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  27. DetlevCM

    DetlevCM Notebook Nobel Laureate

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    ok.... now I don't know what Trillian is.

    Have you restarted your laptop?
     
    DetlevCM, Oct 19, 2008
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  28. Babydarklord

    Babydarklord Notebook Evangelist

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    What antivirus Software is installed in your laptop? Did you check if this Sw is vista compatible?
     
    Babydarklord, Oct 19, 2008
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  29. yuzi

    yuzi Notebook Geek

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    Trillian is just a chat software which has msn, yahoo, icq all in one. I've had it before on my computer. Yes I've restarted my computer.
     
    yuzi, Oct 19, 2008
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  30. yuzi

    yuzi Notebook Geek

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    I have McAfee and yes I've used it on Windows Vista Home Premium
     
    yuzi, Oct 19, 2008
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  31. yuzi

    yuzi Notebook Geek

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    I solved the problem. The issue was my McAfee. I had installed it as Maximum Protection instead of Standard Protection. So I uninstalled it and set it to Standard Protection and it solved the problem.
    Thanks for you help guys.
     
    yuzi, Oct 19, 2008
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  32. DetlevCM

    DetlevCM Notebook Nobel Laureate

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    No problem.

    Good to hear that you found the solution to the problem.
     
    DetlevCM, Oct 19, 2008
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  33. yuzi

    yuzi Notebook Geek

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    Yea I was starting to get frustrated.
    On a good note, I LOVE my Z590 :)
     
    yuzi, Oct 19, 2008
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  34. Babydarklord

    Babydarklord Notebook Evangelist

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    NP .Anytime you need help just post questions. Enjoy your Z590
     
    Babydarklord, Oct 19, 2008
    #34