I need advice about my CS.
Long story short, a sony tech did a repair on my laptop and when he was done, a piece of the trim wasn't flush near the LCD hinge. To fix this, I put a drop of krazy glue under the hinge (it snaps off) on the panel above the keyboard and was able to fix the problem cleanly.
The problem is, I noticed my caps lock light no longer turns on. I have no clue when this could have happened, since it was under a couple repairs before. But, my worry is my warranty. Do you think they'll complain about replacing it if they see I had to glue a piece together? On the other hand, the light module screws into this panel so, technically they don't need to replace this panel, just the light module.
Do you think I'm screwed? Thanks.
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Having put the glue there.. they may tell you that you're SOL!
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I have the opposite opinion of Infamous. Send it in to them. Do not mention the glue, do not admit to anything. Send it in, let them figure out what happened. If they claim you did something, say that the computer was returned to you exactly as they see it now. I hate to say "lie," but, lie.
Sony has fixed semi-questionable issues for me before. They want their customers happy and typically do not ask too many questions. The dumbest thing you can do is say "WELL I TRIED TO KRAZY GLUE SOMETHING BACK ON, AND NOW..." My friend who does repairs over at Dell has given me this same advice. When he sees someone who tried to fix something, he wants to help them out if he can. But he CANT if their is something on the paperwork that says "Customer admitted to attempting to fix this himself." At this point, he can lose his job if he helps you.
Make the technicians decision easy. Don't so anything about the glue. Let them sort it out. -
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do you think i should take it to geek squad since they honor the warranty and I bought it from best buy?
ahhhh! Caps lock light doesn't work anymore? Warranty question.
Discussion in 'VAIO / Sony' started by rpeters83, Feb 1, 2009.