The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    and i thought sonystyle service was horrible...

    Discussion in 'VAIO / Sony' started by farhan007, Dec 22, 2006.

  1. farhan007

    farhan007 Notebook Enthusiast

    Reputations:
    0
    Messages:
    42
    Likes Received:
    0
    Trophy Points:
    15
    I ordered an fe790 on Monday. The expected ship date was the 27th according to the email from sonystyle. At first i thought... Here we go.... The order took a full two days to process.

    Then magical things happened.

    Thursday mourning i check my email, i see in production. I say to myself... FINALLY!!!

    After a long day's worth of work at radio shack i come home to check my email.... and my jaw dropped.... I saw an email from sonystyle saying shipping confirmation.... WOW.... But thats not all....

    I go to the link to track my shipment on fedex's website.... and I see Shiping Method: overnight..................... (ofcourse i chose the free method at time of purchase)

    expected ship date: dec 22 3:00pm...

    and no... im not a long tim costumer of sonystyle.... this was my first purchase ever from ther website.... So props to them....

    btw, any place to send positive feedback to them?
     
    farhan007, Dec 22, 2006
    #1
  2. Andrew Baxter

    Andrew Baxter -

    Reputations:
    4,365
    Messages:
    9,029
    Likes Received:
    55
    Trophy Points:
    216
    Well, this is one place to get the word out -- so thanks for the feedback as positive experiences are always good to know (so often we only hear negative). You might checkout ResellerRatings.com to leave feedback for Sony there.
     
    Andrew Baxter, Dec 22, 2006
    #2
  3. mc003

    mc003 Notebook Guru

    Reputations:
    0
    Messages:
    69
    Likes Received:
    0
    Trophy Points:
    15
    Actually one time I had to talk with a Sony Tech help and was surprised.

    It did not take long for me to connect with a live person (about 1 min.) And the tech was very helpful and patient.

    So that being said I had good results with them. Also after my chat on the phone I received a follow up e-mail asking about my experience.
     
    mc003, Dec 22, 2006
    #3
  4. chrisyano

    chrisyano Hall Monitor NBR Reviewer

    Reputations:
    956
    Messages:
    5,504
    Likes Received:
    0
    Trophy Points:
    205
    Glad to hear you guys had positive experiences with Sony's support and service. Thanks for posting!
     
    chrisyano, Dec 22, 2006
    #4
  5. elizabex

    elizabex Notebook Evangelist

    Reputations:
    86
    Messages:
    424
    Likes Received:
    0
    Trophy Points:
    30
    Whenever I've called into Sony Service, I've gotten incredibly fast responses (I don't remember ever being on hold waiting for an agent), very fast to-and-fro shippings back-and-forth to service centers, etc etc etc.

    I had a bit of bad luck with actually getting my issues fixed --- or at least identified as unfixable design flaws --- but, in the end, I've been very happy with how Sony has treated me. I was unhappy with two different laptops, and they offered me exchanges on BOTH (eventually).

    So yeah, I don't have any complaints about Sony Customer service either. At least none that I wouldn't receive with any (computer-related or otherwise) customer service teams.
     
    elizabex, Dec 22, 2006
    #5