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    dropped my SZ450C on floor, need to replace part

    Discussion in 'VAIO / Sony' started by Kbadone, Mar 15, 2007.

  1. Kbadone

    Kbadone Notebook Enthusiast

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    Hi
    Today was my worst day ever!! I had my notebook in the my bookbag and accidently the bag fill off the table tipping on it head. The notebook got damaged from the corner (the plastic edge that is connected to the aluminum palm rest.)

    Is there anyway I can replace this side by a new part? I bought the sony ADH plan when I bought it, but according to it it doesnt cover mishandeling and such.

    Thank you
     
    Kbadone, Mar 15, 2007
    #1
  2. Gautam

    Gautam election 2008 NBR Reviewer

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    Sorry to hear that. Is ADH is accident care for Sony? If so, you may be covered.

    Otherwise, if it's a chassis damage. its going to be hard to replace.
     
    Gautam, Mar 16, 2007
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  3. Kbadone

    Kbadone Notebook Enthusiast

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    Yeah its Accidental Damage from handeling. but the problem is they are refering to technical issues. I need to call them and double check

    The entire notebook is solid except for the left and right endges, its like made out of plastic compared to aluminum palm rest!!
     
    Kbadone, Mar 16, 2007
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  4. Kbadone

    Kbadone Notebook Enthusiast

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    it turned out the part that I damaged called "escutheon L" from the service manual it look replacable?
     

    Attached Files:

    Kbadone, Mar 16, 2007
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  5. bogart

    bogart Notebook Evangelist

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    bogart, Mar 16, 2007
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  6. illka99

    illka99 Notebook Geek

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    Accidental Warranty will not fix it for you as it is considered "cosmetic" damage. The same thing happened to me. In order to get it fixed for free I told them I dropped my laptop (which I did) and said the plastic thing came off AND that my DVD drive was malfunctioning.(even though it was fine) This way got it fixed for free.
     
    illka99, Mar 16, 2007
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  7. Pekkle

    Pekkle Notebook Guru

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    Where can I get a copy of the TOC for the Accidental Warranty. Sony really knows how to exclude this and that out of their warranty coverage. Now I am not sure if I should get the accidental warranty coverage, since it pretty much doesn't cover anything accidental.
     
    Pekkle, Mar 16, 2007
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  8. hjluvjj

    hjluvjj Notebook Guru

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    My experience with ADH is bad as well since most of the time, the technician who comes out to repair the machine is not that familar with the machine. They sometimes even have hard time to take machine a part. :(
     
    hjluvjj, Mar 16, 2007
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  9. Kbadone

    Kbadone Notebook Enthusiast

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    Kbadone, Mar 16, 2007
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  10. Kbadone

    Kbadone Notebook Enthusiast

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    Since my part is on the left side, I have to make up a story about the memory stick adapter :)
     
    Kbadone, Mar 16, 2007
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  11. Bordello

    Bordello Notebook Consultant

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    If their accidental damage isn't going to fix that, then can't you make the damage worse? "Accidentally" running the notebook over with your car for example.
     
    Bordello, Mar 17, 2007
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  12. Kbadone

    Kbadone Notebook Enthusiast

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    haha its just a stupid policy they have
    I can just drop that thing really hard or poor water on it, then it can be fixed :rolleyes:
     
    Kbadone, Mar 17, 2007
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  13. Pekkle

    Pekkle Notebook Guru

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    According to the ADH terms, if they fix or replace your notebook equal to the value of your purchase then the ADH will be fulfilled and end early even if your warranty is not completely up. Seriously sony's warranty are written to protect them not to protect you. but some people have better luck than other people, so it's hard to say.

    Here is their TOS on ADH
     
    Pekkle, Mar 17, 2007
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  14. Kbadone

    Kbadone Notebook Enthusiast

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    so do you think I should just wait a year or 2 and then use the warranty on it? I got a 3 year ADH warranty on the laptop! I only had the laptop for a month
     
    Kbadone, Mar 17, 2007
    #14