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    how to request a vaio replacement

    Discussion in 'VAIO / Sony' started by aadic, Jan 24, 2008.

  1. aadic

    aadic Notebook Enthusiast

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    hi,

    i have a sony vaio fz290 and will be returning it.

    the keybaord and chasis are faulty.

    i dont want it to be repaired and sent back.

    want a replacement with a brand new one. can any one tell me the procedure

    thanks in advance
     
    aadic, Jan 24, 2008
    #1
  2. ScuderiaConchiglia

    ScuderiaConchiglia NBR Vaio Team Curmudgeon

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    Unfortunately the warranty from Sony does not give YOU the say in this. It is repaired or replaced at THEIR discretion.

    Gary
     
    ScuderiaConchiglia, Jan 24, 2008
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  3. KLM

    KLM Notebook Consultant

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    I returned my fz290 for having a bad keyboard. It was only a few weeks old. Did not want to get new laptop repaired. I have since ordered a FZ4000 as a replacement.
     
    KLM, Jan 24, 2008
    #3
  4. ATC

    ATC Notebook Deity

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    If you're inside the normal return period than why not just return it to where you bought it and purchase another one, as KLM did?
     
    ATC, Jan 24, 2008
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  5. coolguy

    coolguy Notebook Prophet

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    Sony won't replace a faulty notebook. You can return it for free (under 30 days) and then place a new order.
     
    coolguy, Jan 24, 2008
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  6. aadic

    aadic Notebook Enthusiast

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    thanks. i think i will return and order and order the fz4000.

    will be returning this week end
     
    aadic, Jan 25, 2008
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  7. aadic

    aadic Notebook Enthusiast

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    i am think between fz4000 and dell 1530. any suggestions?

    i just need a sturdy notebook, with good performance
     
    aadic, Jan 25, 2008
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  8. KLM

    KLM Notebook Consultant

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    If the 1530 just had a display that looked as nice as SONY's I would get the 1530 over the SONY JUST BECAUSE SONY"S CUSTOMER CARE S#CKS!

    Dell lets see some nice dual lamp screens!!!
     
    KLM, Jan 25, 2008
    #8