returns

does sony have the 21 day return policy like dell does if anything goes wrong,they mail you out a new one and you send the bad unit back?
i was just curious as sony laptops are very expensive !

 

Personally, if you are not sure I would consider buying from Best Buy (or Circuit City, or similar) that has a return policy on computers that sounds safe for you.

Sony might have a policy, I cannot say I'm familiar with their sales model. I've never owned a Sony.

 

you have a 30 day return policy with sony

 

To sum it up for you, you can return it within 30 days(starts at ship date) a return authorization number(obtain at www.sonystyle.com/returns) is required in order for the return to be accepted. They do not cover shipping costs unless it's a repair. The computer must be returned in its original packaging, and a restocking fee may be charged. Engraved items cannot be returned. And finally it takes up to eight weeks for a refund to be issued.

From their website:
Sony's return policy allows for Products purchased directly from Sony and shipped to locations in the United States to be returned by you after obtaining a Sony return authorization number (RMA) during the 30 day period (10 day period for AIBO Entertainment Robot Products) following date of shipment by Sony for a refund of purchase price actually paid. Games, game hardware, Gift Cards, Engraved Products and all Products shipped to Mexico are non-returnable items. We will not issue a refund on any CD, DVD, or software that has been opened (taken out of its plastic wrap) or downloaded. If you have received damaged, defective or incorrectly shipped merchandise please notify Customer Service within 30 days. The RMA number may be obtained by going online at www.sonystyle.com/returns or by calling Sony's Customer Support at 1-800-236-1877, and must be noted on the outside of the returned Product's container. Products must be returned in the original packaging. Shipping and handling charges are not refundable. Damage and missing part restocking fees may apply. RMAs are valid for only 14 days from issuance. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to Product while in transit to Sony. If you return Product to Sony (i) without a RMA from Sony or (ii) beyond the 14 day issuance period, or (iii) without proper packaging, Sony retains the right to either refuse delivery of such return or charge you a restocking fee. Please allow up to eight weeks for Sony to credit your account.

Sony's VAIO notebook limited warranty does not cover replacement of engraving. In the event your engraved VAIO notebook receives service under Sony's limited warranty or any extended service plan offered by a third party, use of necessary replacement parts may eliminate the engraving on the notebook.