The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    vaio z12 No onsite service available??

    Discussion in 'VAIO / Sony' started by looking4pftnb, Apr 25, 2011.

  1. looking4pftnb

    looking4pftnb Notebook Consultant

    Reputations:
    2
    Messages:
    249
    Likes Received:
    3
    Trophy Points:
    31
    i just can't believe that 2000 computer does not come with a on-site service... was i misinformed or is this true??

    turnaround time as I was told = 15 days, which I isn't acceptable for me...

    Is there any other way to get my Z serviced without the mail-in option?

    I'm just afraid that my computer will come back in worse state than it was in before...with onsite, i can see what they're doing...
     
    looking4pftnb, Apr 25, 2011
    #1
  2. baroninkjet

    baroninkjet Notebook Consultant

    Reputations:
    0
    Messages:
    101
    Likes Received:
    0
    Trophy Points:
    30
    Where are you? The sent a guy to replace my F11 keyboard the other week - US, Dallas.
     
    baroninkjet, Apr 25, 2011
    #2
  3. SPEEDwithJJ

    SPEEDwithJJ NBR Super Idiot

    Reputations:
    865
    Messages:
    3,499
    Likes Received:
    1
    Trophy Points:
    106
    I thought all recent (from 2010) VAIO notebook purchases (in the US market) comes with on-site warranty as standard? :confused:

    By the way, if you end up sending in your VAIO notebook to their service depot for service, be prepared for the turnaround time to take longer than 15 days. :( I recently sent my VAIO SZ381 notebook to their service depot for HDD & fan replacements, even though I have the on-site accidental extended warranty. :eek: The turnaround time when I dropped off my VAIO notebook at the local SonyStyle store to when I received my repaired notebook is about 4-5 weeks. :( Yes, it actually took them so long to replace a fan & a HDD! :eek:
     
    SPEEDwithJJ, Apr 25, 2011
    #3
  4. Gracy123

    Gracy123 Agrees to disagree

    Reputations:
    277
    Messages:
    2,080
    Likes Received:
    7
    Trophy Points:
    56
    Depends on where you purchased it and where you are on this not so small globe...! No onsite service is offered in Europe, unless you buy an extra package.
     
    Gracy123, Apr 25, 2011
    #4
  5. looking4pftnb

    looking4pftnb Notebook Consultant

    Reputations:
    2
    Messages:
    249
    Likes Received:
    3
    Trophy Points:
    31
    I purchased it from an online retailer..buy dot com. is this why? I'm from the U.S...

    The support said I need to send it in because my laptop is one of the most expensive one and they don't allow 3rd party technicians to repair it-- thoughts on this??
     
    looking4pftnb, Apr 25, 2011
    #5
  6. ComputerCowboy

    ComputerCowboy Sony Fanboy

    Reputations:
    502
    Messages:
    1,503
    Likes Received:
    27
    Trophy Points:
    66
    I've had a 3rd party tech that Sony hired at my house 4 times to work on my Z. I did not purchase any special warranty but I did buy the computer CTO from sonystyle.com
     
    ComputerCowboy, Apr 25, 2011
    #6
  7. SPEEDwithJJ

    SPEEDwithJJ NBR Super Idiot

    Reputations:
    865
    Messages:
    3,499
    Likes Received:
    1
    Trophy Points:
    106
    It is weird that Sony support told you that. Even their so called "official" service depot is run by a 3rd party service company. When I dropped off my VAIO SZ381 for service at my local SonyStyle store, it was sent to a CA repair facility called Nexicore Services/Hartford Computer Group, Inc.
     
    SPEEDwithJJ, Apr 25, 2011
    #7