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    [Help] BSOD/shut off during sleep mode

    Discussion in 'Windows OS and Software' started by facadegeniality, May 21, 2012.

  1. facadegeniality

    facadegeniality Notebook Consultant

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    Hi fellow NBR-ers,

    I've been encountering an issue with my Dell Vostro 1400. I'm on Windows 7 Ultimate.

    My computer will shut off itself after a while in sleep mode. I received an error message upon restart. It looks like this:

    View image: BSOD

    I was wondering if any kind person here is willing to help me decipher the minidump file?
     
    facadegeniality, May 21, 2012
    #1
  2. MrDJ

    MrDJ Notebook Nobel Laureate

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    imaged blocked at work

    could you download who crashed from my sig below and post the dump result on here
     
    MrDJ, May 21, 2012
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  3. facadegeniality

    facadegeniality Notebook Consultant

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    Hi Mr DJ,

    Thank you for offering to help.

    Here is the results:

    On Tue 15/5/2012 02:47:23 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\051512-15288-01.dmp
    This was probably caused by the following module: ntkrnlpa.exe (nt+0xDCE64)
    Bugcheck code: 0x9F (0x3, 0xFFFFFFFF848B8D70, 0xFFFFFFFF82B73AE0, 0xFFFFFFFF89F7CDD8)
    Error: DRIVER_POWER_STATE_FAILURE
    file path: C:\Windows\system32\ntkrnlpa.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

    I did a google search on "ntkrnlpa.exe" and apparently there is a hotfix for this as mentioned here --> Ntkrnlpa.exe ? What is Ntkrnlpa.exe file? NT Kernel and System

    Gonna give it a shot as well.





     
    facadegeniality, May 22, 2012
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  4. MrDJ

    MrDJ Notebook Nobel Laureate

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    your welcome.
    power state failure, thats a new one on me.
    at work so the link u posted is blocked. hopefully it will help.

    anyone else willing to give advice
     
    MrDJ, May 22, 2012
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