”Customer Repair Case Management”-software?

Hello there,

I recently landed a job where I am to repair and resolve different problems regarding computers. So far one of the biggest hassles is to keep track of it all and updating my co-workers on the different computers and whether or not they are fixed.

So I was wondering if there is some sort of software which could help me in this matter. Features I am looking for:

• - Creating repair cases with different info e.g. customer name, computer serial number and problem description.
• - Access to the data and being able to update them remotely (through a web interface or something).
• - Update status / add more info to an already existing case e.g. what steps I have taken towards fixing the computer.
• - Overview-feature: generating some sort of list of all the cases so I can get a quick look and maybe sort by date or something.

The software does not necessarily have to be tailor-made to this task and I am open to tweaking it a little myself if the source is open.

I hope you guys can help me out and your help would be greatly appreciated

 

There isn't much out there that is free (I couldn't find any), but if you know how, it is really easy to build a database/frontend/backend on a webserver with php/sql