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    Audio problem

    Discussion in 'Windows OS and Software' started by Kurosujitsu, Jun 4, 2019.

  1. Kurosujitsu

    Kurosujitsu Notebook Enthusiast

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    Everyone i need help, i installed windows 10 1903 this week then playing some games then this hapened. I got audio problems no sound from speaker and audio jack, trying reinstall driver (realtek), Reset windows didn't help the audio properties writen "this device cannot start. (Code 10)", checking device manager there is no audio setting tab, only shown on system device with word "High defition audio controller" with exclamation mark

    So how to fix this. Laptop : msi gl63-8rc
     
    Kurosujitsu, Jun 4, 2019
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  2. Rodster

    Rodster Merica

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    Do you have an audio Driver Tab in device mgr? If so uninstall the driver and reboot your laptop.
     
    Rodster, Jun 4, 2019
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  3. Kurosujitsu

    Kurosujitsu Notebook Enthusiast

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    Nothing, audio driver tab are none in the list, i tried install realtek driver then restart it doesn't work.
     
    Kurosujitsu, Jun 4, 2019
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  4. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    What's the version of the Realtek Audio Driver you are installing?
     
    Spartan@HIDevolution, Jun 4, 2019
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  5. Kurosujitsu

    Kurosujitsu Notebook Enthusiast

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    I download from msi support, Realtek audio driver ver 6.0.1.8443, date driver 2018-05-28
     
    Kurosujitsu, Jun 4, 2019
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  6. Rodster

    Rodster Merica

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    Did you download and install the latest MSI audio drivers for your laptop? People forget that with the semi-annual updates newer drivers are typically required if they are available. I see that on my Lenovo Desktop. After Build 1903 was released a new BIOS was released just for 1903.

    You may want to check and see if there are any required MSI updates such as BIOS or Audio from MSI.
     
    Rodster, Jun 4, 2019
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  7. Kurosujitsu

    Kurosujitsu Notebook Enthusiast

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    Yes, before i upgrade windows to 1903, trying to fix it then reset windows, and download from msi support which is 2018 driver
     
    Kurosujitsu, Jun 4, 2019
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  8. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    That driver is like ancient and is probably not compatible with the newer build of Windows 10

    1) Download this driver: Realtek Audio Driver for GL63 v6.0.1.8612

    2) Before extracting the ZIP file, right click on it, choose Properties, then at the bottom right if it says this file has been blocked because it came from the internet bla bla bla, hit unblock, then apply, then OK to exit. If you don't do this, then all of the files that you extract will have a BLOCKED status!

    To stop this from happening to downloaded files in the future, see: "Are you sure you want to run this file?" [Yes or No]

    3) Disconnect from the internet or go into airplane mode otherwise when you reboot Windows will try to install whatever driver it wants from Windows Update

    4) Uninstall the current driver from Control Panel / Programs & Features then reboot

    5) Install the new driver then reboot after 10 seconds of getting the prompt to reboot as some INF files might still be installing in the background.

    Let me know how it goes
     
    Spartan@HIDevolution, Jun 4, 2019
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  9. Kurosujitsu

    Kurosujitsu Notebook Enthusiast

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    Still doesn't work, trying some troubleshooting the result are same, i trying right click on audio icon it show "speaker setup (UNKNOWN)" i choose it ther is word "off"
     
    Kurosujitsu, Jun 4, 2019
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  10. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    1) Try resetting your BIOS to defaults

    2) Use Display Driver Uninstaller in Safe Mode, then select Audio, then Realtek and do a clean uninstall.

    Note: Make sure your Windows account has no password as the password might not work in Safe Mode and you will be stuck in Safe Mode forever
     
    Spartan@HIDevolution, Jun 4, 2019
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  11. Kurosujitsu

    Kurosujitsu Notebook Enthusiast

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    still doesn't work,
     
    Kurosujitsu, Jun 4, 2019
    #11