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    BSOD Windows 7 64 bit

    Discussion in 'Windows OS and Software' started by Cakefish, Aug 12, 2011.

  1. Cakefish

    Cakefish ¯\_(?)_/¯

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    I have been getting many BSOD's recently. They started about 2 months ago and have been getting more frequent as time goes on. I have already had 3 today alone! I have attached a crash report. What is causing these? And how can they be fixed?

    (I have Windows 7 64 bit)

    Thanks
     

    Attached Files:

  2. gerryf19

    gerryf19 I am the walrus

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    The actual dump would be more helpful, but I would start with looking at video and sound drivers. Have they been updated? The fact that it seems to point at ntoskrnl.exe isn't really helpful, though that could be a strict memory issue.

    What are you doing when it occurs? Is there a way you can reproduce it, or is it completely random?
     
  3. JOSEA

    JOSEA NONE

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  4. Cin'

    Cin' Anathema

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  5. Cakefish

    Cakefish ¯\_(?)_/¯

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    Here are the 4 most recent dump files.

    081211-32011-01.dmp
    081211-36894-01.dmp
    081211-37221-01.dmp
    081311-35693-01.dmp

    It's random.

    Thanks, but I have already installed that program.
     
  6. Gracy123

    Gracy123 Agrees to disagree

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    First thing I would do is run Memtest86+ for a few hours (for ex. during the night) to exclude bad RAM as a cause! Bad memory is very likely to be causing BSODs.

    Then, I would look into any recently installed software. I have had BSODs caused by ZoneAlarm - stopped using it and never had another!

    Last thing to do is reinstall the system from scratch and keep it as clean as possible for 2-3 days to see if this has cured the problem. If yes - go ahead and carefully install all your software. If no - you can call for service pick up as obviously it is a hardware issue and not the memory....
     
  7. gerryf19

    gerryf19 I am the walrus

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    Ran an analysis on the four dumps and they are inclusive.

    I would run verifier from the start menu

    Start>
    type
    verifier.exe
    in the search box and hit enter

    Just leave the defaults and click through until it gives you results.

    If nothing shows as unverified, I would follow Gracy's lead by opening the back and removing one stick of ram and run things for a while. If the computer crashes continue, switch the removed stick with the other stick.

    See if that clears things up
     
  8. Cakefish

    Cakefish ¯\_(?)_/¯

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    I have found the program causing the BSOD's - Advanced System Care -specifically when it tries to remove 'junk files'. This explains why windows appeared to crash randomly - the program is set to automatically clean the system when the CPU is idle.
     
  9. Gracy123

    Gracy123 Agrees to disagree

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    Glad you found the reason!!

    I would stay away from such "take care" programs. All you need is a good defragmenting software. Removed Vaio Care on mine as well - it was only slowing the system down.