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    BSOD caused by video?

    Discussion in 'Windows OS and Software' started by Forced, Jun 16, 2010.

  1. Forced

    Forced Notebook Geek

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    hey all,

    My friend has an HP that gives the BSOD after about 20 minutes of either watching a dvd or using the webcam. then it goes black and the only way she's found to revive it is leave the battery out for about 15 minutes before she can reboot.

    I tried updating drivers, manually replaced the Nvidia graphics driver, made sure it doesn't have anything to do with the dvd playing software or codecs (and plus, webcam causes blue screen too)

    HP and their wonderful (not) customer service is wanting her to ship it to them for repair. And of course, screwing up everything like getting her address wrong, not treating her very well in the process, etc.

    Any well-educated guesses on what the problem would be?
     
    Forced, Jun 16, 2010
    #1
  2. MrDJ

    MrDJ Notebook Nobel Laureate

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    which nvidia drivers was loaded and which did you update to?
    last set of drivers bsod every other day for me so i reverted back to 186.81 which have been the best so far..... until yesterday when 257.21 were released.

    load Who Crashed and run it after the next crash and post the results for us so we can advise more.

    also have the fans ever been cleaned out with compressed air.
     
    MrDJ, Jun 16, 2010
    #2
  3. gerryf19

    gerryf19 I am the walrus

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    at least give the bsod stop error
     
    gerryf19, Jun 16, 2010
    #3