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    BSOD help please!!

    Discussion in 'Windows OS and Software' started by Handsomerob, Sep 19, 2011.

  1. Handsomerob

    Handsomerob Notebook Evangelist

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    Hey guys,
    Im getting BSOD's every once in awhile. I have all the latest drivers and tried just about everything i could think of to troubleshoot this.
    Here are the Critical errors in my event viewer.
    Is anybody else having this problem. I thought maybe my PSU was bad or not putting out enough power


    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 9/18/2011 12:15:49 AM
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (2)
    User: SYSTEM
    Computer: Rob-PC
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    System>
    Provider Name="Microsoft-Windows-Kernel-Power" Guid='{331C3B3A-2005-44C2-AC5E-77220C37D6B4}' />
    EventID>41
    Version>2
    Level>1
    Task>63
    Opcode>0
    Keywords>0x8000000000000002
    TimeCreated SystemTime="2011-09-18T07:15:49.106802800Z" />
    EventRecordID>8963
    Correlation />
    Execution Processid='4' Threadid='8' />
    Channel>System
    Computer>Rob-PC
    Security Userid='S-1-5-18' />
    /System>
    EventData>
    Data Name="BugcheckCode">59
    Data Name="BugcheckParameter1">0xc0000005
    Data Name="BugcheckParameter2">0xfffff80003872be9
    Data Name="BugcheckParameter3">0xfffff880064ab9a0
    Data Name="BugcheckParameter4">0x0
    Data Name="SleepInProgress">false
    Data Name="PowerButtonTimestamp">0
    EventData>
    /Event>


    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 9/16/2011 11:59:17 AM
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (2)
    User: SYSTEM
    Computer: Rob-PC
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    System>
    Provider Name="Microsoft-Windows-Kernel-Power" Guid='{331C3B3A-2005-44C2-AC5E-77220C37D6B4}' />
    EventID>41
    Version>2
    Level>1
    Task>63
    Opcode>0
    Keywords>0x8000000000000002
    TimeCreated SystemTime="2011-09-16T18:59:17.323605000Z" />
    EventRecordID>5026
    Correlation />
    Execution Processid='4' Threadid='8' />
    Channel>System
    Computer>Rob-PC
    Security Userid='S-1-5-18' />
    System>
    EventData>
    Data Name="BugcheckCode">126
    Data Name="BugcheckParameter1">0xffffffffc0000005
    Data Name="BugcheckParameter2">0xfffff80003109c91
    Data Name="BugcheckParameter3">0xfffff880037704c8
    Data Name="BugcheckParameter4">0xfffff8800376fd20
    Data Name="SleepInProgress">false
    Data Name="PowerButtonTimestamp">0
    /EventData>
    /Event>
     
    Last edited by a moderator: May 7, 2015
  2. Full-English

    Full-English Notebook Deity

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  3. Handsomerob

    Handsomerob Notebook Evangelist

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    Thanks for the link!
    this is what it said:
    System Information (local)
    --------------------------------------------------------------------------------

    computer name: ROB-PC
    windows version: Windows 7 Service Pack 1, 6.1, build: 7601
    windows dir: C:\Windows
    CPU: GenuineIntel Intel(R) Core(TM) i7-2720QM CPU @ 2.20GHz Intel586, level: 6
    8 logical processors, active mask: 255
    RAM: 17156104192 total
    VM: 2147352576, free: 1948258304



    --------------------------------------------------------------------------------
    Crash Dump Analysis
    --------------------------------------------------------------------------------

    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.


    On Sun 9/18/2011 7:14:40 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\091811-6832-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80003872BE9, 0xFFFFF880064AB9A0, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
     
  4. coolguy

    coolguy Notebook Prophet

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    Try a different GPU driver.
     
  5. qhn

    qhn Notebook User

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    When did this happen? What were you doing when BSOD occurred? Got a restore point that you can go back to? Any issues when running under Safe Mode?

    cheers ...
     
  6. Handsomerob

    Handsomerob Notebook Evangelist

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    Thanks for your help gentlemen.
    Sent laptop back to Sager.
    Got a new Mobo, new RAM, new GPU, and a new CPU, all under warranty. ;)
    Those guys at Sager are really helpful