The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Back to back to back BSOD crashes

    Discussion in 'Windows OS and Software' started by GlueEater, Dec 31, 2008.

  1. GlueEater

    GlueEater Notebook Evangelist

    Reputations:
    739
    Messages:
    670
    Likes Received:
    0
    Trophy Points:
    30
    For the past week my laptop has been getting a BSOD. About once a day, sometimes 2 or 3 times. With little variation the message has been IRQL_NOT_EQUAL_OR_LESS. It also says something about usbport.sys. Except the only thing that I have plugged into my USB is a mouse reciever.

    Just now, I got 5 back to back BSOD crashes with either the IRQL message or "BAD_POOL_CALLER" or "BUG_CODE_USB". I think once or twice I got a different kind of message.

    This has been happening for about a week or so and I didn't install any new drivers or anything around that time. It, for the most part, just came out of the blue.

    Please please help.

    I have a Sager NP2090 running a 32 bit Vista. T7300 processor and an 8600M GT video card. I just updated the driver for the video card. IIRC it was driver 180.84.

    EDIT:

    Something I forgot to add. My CPU temperature has been ok. Nothing too high but definitely not cool. Idle at around 50-55C and load at 65C. I know it's a bit high but could it really cause that many problems? I heard that CPUs should be stable up to 90C
     
  2. vinumsv

    vinumsv MobileFreak™

    Reputations:
    502
    Messages:
    1,238
    Likes Received:
    0
    Trophy Points:
    55
  3. swarmer

    swarmer beep beep

    Reputations:
    2,071
    Messages:
    5,234
    Likes Received:
    0
    Trophy Points:
    205
    Run a memory test.
     
  4. swarmer

    swarmer beep beep

    Reputations:
    2,071
    Messages:
    5,234
    Likes Received:
    0
    Trophy Points:
    205
    Oh, well, there you go. If the memory tests out ok, put the old driver back.

    EDIT: Oh I get it, you updated after you started getting crashes, right?

    ok, then see if there's a newer BIOS for your machine. Also make sure your OS is up-to-date.

    Also: See this thread for an example of how to debug BSODs: http://forum.notebookreview.com/showthread.php?t=256724
    You can post debugger output here for review.

    Another thing to try is going to Device Manager and disabling unused devices (modem, firewire, smartcard, etc.) You can easily re-enable a device if you ever actually need it.
     
  5. GlueEater

    GlueEater Notebook Evangelist

    Reputations:
    739
    Messages:
    670
    Likes Received:
    0
    Trophy Points:
    30
    Can you clarify what you mean by memory test?

    And yeah, I updated the video card after all the crashes started happening. They still happened though.

    Ok, here's the last minidump I got.

    EDIT 2:

    I think I got it. Again, this is from the last crash.

    Code:
    Microsoft (R) Windows Debugger Version 6.10.0003.233 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Windows\Minidump\Mini123108-06.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows Server 2008/Windows Vista SP1 Kernel Version 6001 (Service Pack 1) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 6001.18145.x86fre.vistasp1_gdr.080917-1612
    Machine Name:
    Kernel base = 0x82400000 PsLoadedModuleList = 0x8250d930
    Debug session time: Wed Dec 31 20:43:22.110 2008 (GMT-8)
    System Uptime: 0 days 0:01:28.062
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .................................
    Loading User Symbols
    Loading unloaded module list
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {0, 2, 0, 8873e7ec}
    
    Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_DereferenceDeviceHandle+a1 )
    
    Followup: MachineOwner
    ---------
    
    Is that right? Because the minidump of the guy that posted on that forum is a lot longer than mine.
     
  6. GlueEater

    GlueEater Notebook Evangelist

    Reputations:
    739
    Messages:
    670
    Likes Received:
    0
    Trophy Points:
    30
    Ok just crashed again. This time while I was syncing my ipod. It crashed twice actually.

    Code:
    Microsoft (R) Windows Debugger Version 6.10.0003.233 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Windows\Minidump\Mini010109-02.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows Server 2008/Windows Vista SP1 Kernel Version 6001 (Service Pack 1) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 6001.18145.x86fre.vistasp1_gdr.080917-1612
    Machine Name:
    Kernel base = 0x82418000 PsLoadedModuleList = 0x82525930
    Debug session time: Thu Jan  1 01:11:59.748 2009 (GMT-8)
    System Uptime: 0 days 0:03:30.720
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .................................
    Loading User Symbols
    Loading unloaded module list
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck FE, {6, 887470ca, 48766544, 0}
    
    Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_AssertSig+20 )
    
    Followup: MachineOwner
    ---------
    
     
  7. schoko

    schoko Custom User Title

    Reputations:
    405
    Messages:
    1,090
    Likes Received:
    1
    Trophy Points:
    56
    you see what windows thinks is the problem ?

    the chipset drivers contain the installation fro the usb ports. maybe you wanna try updating to a newer chipset driver.
     
  8. Shyster1

    Shyster1 Notebook Nobel Laureate

    Reputations:
    6,926
    Messages:
    8,178
    Likes Received:
    0
    Trophy Points:
    205
    Even if you have the latest chipset drivers, you would be well advised to completely uninstall the drivers and then reinstall them. Also, you should note which USB port you have your iPod or your wireless mouse transceiver plugged into, because devices such as those can occasionally draw more current than the USB protocol allows, and because of the "lazy" way almost every OEM/ODM wires the hot lead to the USB ports (i.e., they link them serially instead of providing each one with a separate hot lead), if a device like that is plugged into any USB port other than the one that is directly connected to the hot lead, it may trigger a shut-down on the USB port itself, which can cause the system to crash. Lastly, do not leave the iPod plugged in when you boot the system up, because that greatly increases the chance of a crash during the boot process.
     
  9. GlueEater

    GlueEater Notebook Evangelist

    Reputations:
    739
    Messages:
    670
    Likes Received:
    0
    Trophy Points:
    30
    I'll try that, the reinstalling the drivers thing. Which device is this again?

    I haven't had a crash today yet. So that's nice.

    How do I find out which USB port is the one that is connected to the hot lead? And yeah, i don't leave my ipod in it. That last crash was actually the first one that happened with my ipod plugged in.