Blu-ray Disc Not Recognized in Windows

OK, I'm just about at my wit's end here.

I just got Toy Story 3 on Blu-ray a while ago, and the discs simply refuse to work in my laptop.
They spin up, the drive tries to read it, but after a few attempts gives up.
The disc does not appear in Windows Explorer, let alone Acer Arcade Deluxe.
Other Blu-ray discs play just fine (including Beauty and the Beast, released only a month ago), but both BDs of Toy Story 3 are kaputt.

Things I've tried:
-Changing the player software: from Acer Arcade Deluxe v3.1 to v4.0 and to CyberLink PowerDVD 10 Mark II. Nada.
-Changing the discs themselves: went back to the store to get a replacement. Zilch.
-Updating my GPU and sound drivers: a long-shot, but nothing.

Acer's already said they don't have a firmware upgrade for my Optiarc BC-5500A (firmware version 1.B4), and I can't use the generic one b/c it's an OEM drive.
I've contacted Cyberlink (which makes Acer Arcade Deluxe) and Disney (who released the BD) to see what they say, but I'm interested in whether you guys have any ideas.

Please move if in the wrong forum. Thanks!

 

Sounds like the HDCP keys for your players may be revoked on the new discs. Do they play in a standard Blu-Ray player, instead of a software/computer based one?

This is one of the reasons I hate DRM. There is no reason you, a legitimate consumer, should have more problems watching this movie than someone who downloads it. But you do.

 

If it was a HDCP issue, shouldn't the disc at least still show up in Windows Explorer?

 

That's what I was thinking, codester.
I'm inclined to say that it's a firmware issue; I'm using 1.B4, and I've seen 1.B6 on forum posts online.
Trouble is, Acer refuses to give it to me; they claim they don't have that firmware.

@Pitabred: That's the next step. Seeing a friend on Sunday to see if it plays on their standalone Blu-ray player.

 

Bump - yes, they play just fine on my friend's stand-alone Samsung player.
I'd hate to think my Optiarc BC-5550A landed on the AACS Drive Revocation List.

 

Just an update - Acer's sending over a new Blu-ray drive (Panasonic UJ-120B, I think) to replace the Optiarc.

 

All hail DRM, the king of making you unable to use something you bought and paid for.

If you're going to play Blu-Ray on a PC, I'd almost suggest just running AnyDVD out of pure principle. "DRM? What DRM?"

 

Just FYI, I got the Toy Story 3 disc recently. Did the same thing on my Optiarc. Pretty sure it's something intrinsic to the disc, I think they're exercising some edge cases or something that a PC doesn't handle well but a "regular" player does.

Either that or the Optiarc is just a POS, but it's handled every single other Blu-Ray I've put in it absolutely perfectly, so I really doubt that.