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    Blue Screen error.... Help!

    Discussion in 'Windows OS and Software' started by MrButterBiscuits, May 8, 2009.

  1. MrButterBiscuits

    MrButterBiscuits ~Veritas Y Aequitas~

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    Problem Event Name: BlueScreen
    OS Version: 6.1.7100.2.0.0.256.1
    Locale ID: 1033'

    Additional information about the problem:
    BCCode: f5
    BCP1: 00000068
    BCP2: 9CE9C6A8
    BCP3: 9CE9C6D4
    BCP4: 00000000
    OS Version: 6_1_7100
    Service Pack: 0_0
    Product: 256_1

    This is all the information I can retrieve, it says I can access more of this information via my minidump.... or .dmp files or my XML extension files... I can find the files but I cannot view them to determine the source of the problem, can anyone help me I really want to be able to use windows 7, but its causing problems with my internet and causing my computer to intermittently shut down............. HELP!
     
  2. Matrix_XII

    Matrix_XII Notebook Consultant

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    Well . Can you tell us. what have you done to your laptop. for example , are you playing any game ? or doing anything cause Blue screen ?
     
  3. Tinselworm

    Tinselworm Notebook Deity

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  4. MrButterBiscuits

    MrButterBiscuits ~Veritas Y Aequitas~

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    I am on notebook review and other flash playing sites, freezes up often... when I try to shut down it also does it, sometimes on startup... games are working fine
     
  5. MrButterBiscuits

    MrButterBiscuits ~Veritas Y Aequitas~

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    I got the latest Windows 7 Nvidia driver for my card... so looks like im doing some research
     
  6. MrButterBiscuits

    MrButterBiscuits ~Veritas Y Aequitas~

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    Tinselworm... Ok so I tried this before using windows debugger... But it says I dont have permission to open those files??? I'm the freaking administrator lol
     
  7. Shyster1

    Shyster1 Notebook Nobel Laureate

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    Well, you got stop error code 0x000000f5, which means
    See this webpage

    If you're technically minded, there's a Filter Manager Overview on MSDN that might get you started.

    Basically, it sounds as if something's messing with a file system minifilter.
     
  8. MrButterBiscuits

    MrButterBiscuits ~Veritas Y Aequitas~

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    Ok I turned UAC off let see if that will do the trick
     
  9. Full-English

    Full-English Notebook Deity

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    You need to copy the files into another directory, then you can open them.
     
  10. MrButterBiscuits

    MrButterBiscuits ~Veritas Y Aequitas~

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    I can open them now but I have no idea (disabled UAC) but I don't know exactly how to decipher it... if I post it can one of you take a look.... It says something about a problem with ntkrnlpa.exe which is part of the OS

    is there a way I can post a small file for download on here?
     
  11. MrButterBiscuits

    MrButterBiscuits ~Veritas Y Aequitas~

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    Ok Im going to post it....

    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\Minidump\050509-23805-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*c:\symbols* http://msdl.microsoft.com/downloads/symbols
    Executable search path is:
    Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntkrnlpa.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
    Windows 7 Kernel Version 7100 MP (4 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7100.0.x86fre.winmain_win7rc.090421-1700
    Machine Name:
    Kernel base = 0x82c4e000 PsLoadedModuleList = 0x82d96810
    Debug session time: Tue May 5 16:58:52.740 2009 (GMT-7)
    System Uptime: 0 days 0:01:24.003
    Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntkrnlpa.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ........................
    Loading User Symbols
    Loading unloaded module list
    ........
     
  12. Full-English

    Full-English Notebook Deity

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    After the above has posted in the debugger type !analyze -v , this gives a more detailed analyses.
     
  13. MrButterBiscuits

    MrButterBiscuits ~Veritas Y Aequitas~

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    Ok give me a sec lol, I have to transfer the files from my pc to laptop, internet isn't working through the pc
    O btw, I have windows 7 installed on my Desktop... my 9280 hasn't arrived yet so.. lol
     
  14. MrButterBiscuits

    MrButterBiscuits ~Veritas Y Aequitas~

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    Something is wrong with the file path, I set up the workstation like Tinselworm told me, now it says the symbols aren't set up correctly

    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\Minidump\050509-23805-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*c:\symbols* http://msdl.microsoft.com/downloads/symbols
    Executable search path is:
    Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntkrnlpa.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
    Windows 7 Kernel Version 7100 MP (4 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7100.0.x86fre.winmain_win7rc.090421-1700
    Machine Name:
    Kernel base = 0x82c4e000 PsLoadedModuleList = 0x82d96810
    Debug session time: Tue May 5 16:58:52.740 2009 (GMT-7)
    System Uptime: 0 days 0:01:24.003
    Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntkrnlpa.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ........................
    Loading User Symbols
    Loading unloaded module list
    ........
    1: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 00001236, The subtype of the bugcheck.
    Arg2: 8749e330
    Arg3: 8749e3c0
    Arg4: 00064b9f

    Debugging Details:
    ------------------

    *** WARNING: Unable to verify timestamp for rdyboost.sys
    *** ERROR: Module load completed but symbols could not be loaded for rdyboost.sys
    ***** Kernel symbols are WRONG. Please fix symbols to do analysis.

    *************************************************************************
    *** ***
    *** ***
    *** Your debugger is not using the correct symbols ***
    *** ***
    *** In order for this command to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. ***
    *** ***
    *** Certain .pdb files (such as the public OS symbols) do not ***
    *** contain the required information. Contact the group that ***
    *** provided you with these symbols if you need this command to ***
    *** work. ***
    *** ***
    *** Type referenced: nt!_KPRCB ***
    *** ***
    *************************************************************************
    *************************************************************************
    *** ***
    *** ***
    *** Your debugger is not using the correct symbols ***
    *** ***
    *** In order for this command to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. ***
    *** ***
    *** Certain .pdb files (such as the public OS symbols) do not ***
    *** contain the required information. Contact the group that ***
    *** provided you with these symbols if you need this command to ***
    *** work. ***
    *** ***
    *** Type referenced: nt!KPRCB ***
    *** ***
    *************************************************************************
    *************************************************************************
    *** ***
    *** ***
    *** Your debugger is not using the correct symbols ***
    *** ***
    *** In order for this command to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. ***
    *** ***
    *** Certain .pdb files (such as the public OS symbols) do not ***
    *** contain the required information. Contact the group that ***
    *** provided you with these symbols if you need this command to ***
    *** work. ***
    *** ***
    *** Type referenced: nt!_KPRCB ***
    *** ***
    *************************************************************************
    *************************************************************************
    *** ***
    *** ***
    *** Your debugger is not using the correct symbols ***
    *** ***
    *** In order for this command to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. ***
    *** ***
    *** Certain .pdb files (such as the public OS symbols) do not ***
    *** contain the required information. Contact the group that ***
    *** provided you with these symbols if you need this command to ***
    *** work. ***
    *** ***
    *** Type referenced: nt!KPRCB ***
    *** ***
    *************************************************************************
    *************************************************************************
    *** ***
    *** ***
    *** Your debugger is not using the correct symbols ***
    *** ***
    *** In order for this command to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. ***
    *** ***
    *** Certain .pdb files (such as the public OS symbols) do not ***
    *** contain the required information. Contact the group that ***
    *** provided you with these symbols if you need this command to ***
    *** work. ***
    *** ***
    *** Type referenced: nt!_KPRCB ***
    *** ***
    *************************************************************************
    *************************************************************************
    *** ***
    *** ***
    *** Your debugger is not using the correct symbols ***
    *** ***
    *** In order for this command to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. ***
    *** ***
    *** Certain .pdb files (such as the public OS symbols) do not ***
    *** contain the required information. Contact the group that ***
    *** provided you with these symbols if you need this command to ***
    *** work. ***
    *** ***
    *** Type referenced: nt!_KPRCB ***
    *** ***
    *************************************************************************
    *************************************************************************
    *** ***
    *** ***
    *** Your debugger is not using the correct symbols ***
    *** ***
    *** In order for this command to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. ***
    *** ***
    *** Certain .pdb files (such as the public OS symbols) do not ***
    *** contain the required information. Contact the group that ***
    *** provided you with these symbols if you need this command to ***
    *** work. ***
    *** ***
    *** Type referenced: nt!_KPRCB ***
    *** ***
    *************************************************************************
    *************************************************************************
    *** ***
    *** ***
    *** Your debugger is not using the correct symbols ***
    *** ***
    *** In order for this command to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. ***
    *** ***
    *** Certain .pdb files (such as the public OS symbols) do not ***
    *** contain the required information. Contact the group that ***
    *** provided you with these symbols if you need this command to ***
    *** work. ***
    *** ***
    *** Type referenced: nt!_KPRCB ***
    *** ***
    *************************************************************************

    ADDITIONAL_DEBUG_TEXT:
    Use '!findthebuild' command to search for the target build information.
    If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.

    FAULTING_MODULE: 82c4e000 nt

    DEBUG_FLR_IMAGE_TIMESTAMP: 49ee8cc4

    BUGCHECK_STR: 0x1a_1236

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    CURRENT_IRQL: 0

    LAST_CONTROL_TRANSFER: from 82cbd6ea to 82d29f28

    STACK_TEXT:
    WARNING: Stack unwind information not available. Following frames may be wrong.
    9629fa9c 82cbd6ea 0000001a 00001236 8749e330 nt+0xdbf28
    9629fad4 893d2c55 00000324 00000394 85ec8478 nt+0x6f6ea
    9629fae8 893d3e42 85ec8430 00000394 85ef3728 rdyboost+0x1c55
    9629fb00 893d7a24 85ec8478 00000394 893ed0b0 rdyboost+0x2e42
    9629fb20 893d7ae8 85ec8478 00000000 85ec8430 rdyboost+0x6a24
    9629fb34 893d7be9 85ec8430 85ec8430 85ec8430 rdyboost+0x6ae8
    9629fb48 893d7c92 85ec8430 00000001 893ed0f8 rdyboost+0x6be9
    9629fb64 893f4c5f 893ed0b0 85ec8430 00000001 rdyboost+0x6c92
    9629fb84 893d49cd 00000008 893ed0b0 9629fbb4 rdyboost+0x23c5f
    9629fb94 893efab3 893ed0b0 00000000 874bbe48 rdyboost+0x39cd
    9629fbb4 893e08f5 893ed0b0 00000000 1f173a7c rdyboost+0x1eab3
    9629fbfc 82c7fad1 85ecac30 874bbe48 874bbe48 rdyboost+0xf8f5
    9629fc14 82e77177 875a84c0 874bbe48 874bbeb8 nt+0x31ad1
    9629fc34 82e7a158 85ecac30 875a84c0 00000000 nt+0x229177
    9629fcd0 82eb8487 85ecac30 874bbe48 00000000 nt+0x22c158
    9629fd04 82c863fa 00000b5c 00000000 00000000 nt+0x26a487
    9629fd34 76e08244 badb0d00 014bef8c 00000000 nt+0x383fa
    9629fd38 badb0d00 014bef8c 00000000 00000000 0x76e08244
    9629fd3c 014bef8c 00000000 00000000 00000000 0xbadb0d00
    9629fd40 00000000 00000000 00000000 00000000 0x14bef8c


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    rdyboost+1c55
    893d2c55 ?? ???

    SYMBOL_STACK_INDEX: 2

    SYMBOL_NAME: rdyboost+1c55

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: rdyboost

    IMAGE_NAME: rdyboost.sys

    BUCKET_ID: WRONG_SYMBOLS

    Followup: MachineOwner
     
  15. MrButterBiscuits

    MrButterBiscuits ~Veritas Y Aequitas~

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    Ok I managed to do this I don't know if it helped or not



    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\Minidump\050509-20358-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*c:\symbols* http://msdl.microsoft.com/downloads/symbols
    Executable search path is:
    Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntkrnlpa.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
    Windows 7 Kernel Version 7100 MP (4 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7100.0.x86fre.winmain_win7rc.090421-1700
    Machine Name:
    Kernel base = 0x82c52000 PsLoadedModuleList = 0x82d9a810
    Debug session time: Tue May 5 17:11:14.605 2009 (GMT-7)
    System Uptime: 0 days 0:01:23.478
    Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntkrnlpa.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .........................
    Loading User Symbols
    Loading unloaded module list
    ........
    3: kd> !findthebuild
    FindTheBuild service not found
    3: kd> !findthebuild -s
    FindTheBuild service not found
    3: kd> !findthebuild -s ; .reload
    Usage: !findthebuild [-E|-Y] [-p|-s|-r] [-l <dir>]
    -E - Disables exepath update
    -Y - Disables sympath update
    -l <dir> - Sets local cache for paths (must be last).
    '*' set first sympath cache as local cache.
    -p - Prepends discovered paths to sympath and exepath
    -r - Sets discovered paths as sympath and exepath
    -s - Adds discovered paths to sympath and exepath
    -t - Discovers test code paths for this build
    Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntkrnlpa.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .........................
    Loading User Symbols
    Loading unloaded module list