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    Blue Screen of death Please Help

    Discussion in 'Windows OS and Software' started by jamiek123, Sep 23, 2012.

  1. jamiek123

    jamiek123 Notebook Enthusiast

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    Hi,
    I was nearly finished downloading a torrent about 91 percent i restarted my laptop and when ever i open utorrent now i get the BSOD


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: d1
    BCP1: 0000000000000008
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF8800151958D
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\092312-30810-01.dmp
    C:\Users\hp\AppData\Local\Temp\WER-69779-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    Help would much be appreciated
    Thanks
    Jamie
     
  2. JOSEA

    JOSEA NONE

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  3. MrDJ

    MrDJ Notebook Nobel Laureate

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  4. jamiek123

    jamiek123 Notebook Enthusiast

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    Hi,
    I use hp probook 4320s i3 380 win 7
    here is what it says on app crashview


    Version=1
    EventType=BlueScreen
    EventTime=129928762785971518
    ReportType=4
    Consent=1
    UploadTime=129928768102423765
    ReportIdentifier=aa4d9ab0-0578-11e2-a07d-fa6185eb108d
    IntegratorReportIdentifier=092312-30810-01
    Response.Str=http:////wer.microsoft.com//responses//resredir.aspx?sid=79&Bucket=BAD_DUMPFILE&ID=aefef115-57e0-43de-88a6-63d4ab40c525
    Response.AnalysisBucket=BAD_DUMPFILE
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7600.2.0.0.768.3
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=2057
    UI[2]=C:\Windows\system32\wer.dll
    UI[3]=Windows has recovered from an unexpected shutdown
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=&Check for solution
    UI[6]=&Check later
    UI[7]=Cancel
    UI[8]=Windows has recovered from an unexpected shutdown
    UI[9]=A problem caused Windows to stop working correctly. Windows will notify you if a solution is available.
    UI[10]=Close
    Sec[0].Key=BCCode
    Sec[0].Value=d1
    Sec[1].Key=BCP1
    Sec[1].Value=0000000000000008
    Sec[2].Key=BCP2
    Sec[2].Value=0000000000000002
    Sec[3].Key=BCP3
    Sec[3].Value=0000000000000000
    Sec[4].Key=BCP4
    Sec[4].Value=FFFFF8800151958D
    Sec[5].Key=OS Version
    Sec[5].Value=6_1_7600
    Sec[6].Key=Service Pack
    Sec[6].Value=0_0
    Sec[7].Key=Product
    Sec[7].Value=768_1
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    State[1].Key=CA
    State[1].Value=1
    State[2].Key=BLOB
    State[2].Value=CHKSUM=63E7E66221B80DA4FD4D8DB713340E53;BID=OCATAG;ID=aefef115-57e0-43de-88a6-63d4ab40c525;SID=79;SUB=9//23//2012 5:27:06 AM
    File[0].CabName=092312-30810-01.dmp
    File[0].Path=092312-30810-01.dmp
    File[0].Flags=851970
    File[0].Type=2
    File[0].Original.Path=C:\Windows\Minidump\092312-30810-01.dmp
    File[1].CabName=sysdata.xml
    File[1].Path=WER-69779-0.sysdata.xml
    File[1].Flags=851970
    File[1].Type=5
    File[1].Original.Path=C:\Users\hp\AppData\Local\Temp\WER-69779-0.sysdata.xml
    File[2].CabName=WERInternalMetadata.xml
    File[2].Path=WER7628.tmp.WERInternalMetadata.xml
    File[2].Flags=589827
    File[2].Type=5
    File[2].Original.Path=C:\Users\hp\AppData\Local\Temp\WER7628.tmp.WERInternalMetadata.xml
    File[3].CabName=Report.cab
    File[3].Path=Report.cab
    File[3].Flags=196608
    File[3].Type=7
    File[3].Original.Path=Report.cab
    FriendlyEventName=Shut down unexpectedly
    ConsentKey=BlueScreen
    AppName=Windows
    AppPath=C:\Windows\System32\WerFault.exe
     
  5. MrDJ

    MrDJ Notebook Nobel Laureate

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    that still doesnt make any sence to me. try who crashed which gives a much easier to read dump report.
     
  6. jamiek123

    jamiek123 Notebook Enthusiast

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    who crashed will not show me any crash it just says No valid crash dumps have been found on your computer
    the other program will detect it is there any other program that you can understand
     
  7. TANWare

    TANWare Just This Side of Senile, I think. Super Moderator

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    In your first post is the dump file name, if it does not exist either the dump is not happening or you did get a virus that is not alowing the hdd to store the dump or maybe the hdd is screwed and just can't do the dump.

    The again look at this string; maybe a clue.............
    "Response.Str=http:////wer.microsoft.com//responses//resredir.aspx?sid=79&Bucket=BAD_DUMPFILE&ID=aefef115-57e0-43de-88a6-63d4ab40c525"
     
  8. MrDJ

    MrDJ Notebook Nobel Laureate

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    so when you scan who crashed which only takes 2 seconds it shows nothing at all. not even if you scroll down the page.
    well thats a first ive heard of that before :(
    whatever is causing the bsod might only show on who crashed now its loaded and after the next bsod