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    Blue screen errors

    Discussion in 'Windows OS and Software' started by Saahil, Oct 27, 2017.

  1. Saahil

    Saahil Notebook Enthusiast

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    I have dell XPS 15 9560 and have been getting blue screen errors. Have attached the error messages . It shows the problem a problem with ntoskrnl.sys and I have also performed a clean install but still getting errors . Please help
    I performed the clean install to rectify the problem but was surprised to still get the bsod . I installed from a windows media tool which I created from a different system . And have updated all the dell drivers . And also I'm not able to find the upload function to upload the pictures .
    [​IMG]
     
    Saahil, Oct 27, 2017
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  2. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    Run WhoCrashed for more information on the BSOD.
     
    saturnotaku, Oct 27, 2017
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  3. TreeTops Ranch

    TreeTops Ranch Notebook Deity

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    Do what saturnotaku said and note that ntoskrnl.sys errors mostly point to a driver problem.
     
    TreeTops Ranch, Oct 27, 2017
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  4. Vasudev

    Vasudev Notebook Nobel Laureate

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    Stop Dell services temporarily and reboot to see if it fixes that BSOD.
     
    Vasudev, Oct 27, 2017
    #4
  5. Saahil

    Saahil Notebook Enthusiast

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    On Wed 18-10-2017 13:29:08 your computer crashed
    crash dump file: C:\Windows\Minidump\102717-10593-01.dmp
    This was probably caused by the following module: win32kbase.sys (win32kbase+0xE109)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFFB954769E109, 0xFFFF828155B07000, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\win32kbase.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Base Win32k Kernel Driver
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

    On Wed 18-10-2017 13:25:45 your computer crashed
    crash dump file: C:\Windows\Minidump\101817-8531-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x16C580)
    Bugcheck code: 0x139 (0x3, 0xFFFF94817B9C7840, 0xFFFF94817B9C7798, 0x0)
    Error: KERNEL_SECURITY_CHECK_FAILURE
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: The kernel has detected the corruption of a critical data structure.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
     
    Saahil, Oct 27, 2017
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  6. Saahil

    Saahil Notebook Enthusiast

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    how do i do that exactly ?
     
    Saahil, Oct 27, 2017
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  7. Vasudev

    Vasudev Notebook Nobel Laureate

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    Open services.msc then locate dell services and put them to maunal instead of Auto.
     
    Vasudev, Oct 27, 2017
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  8. Saahil

    Saahil Notebook Enthusiast

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    Did that still got a error .
     
    Saahil, Oct 27, 2017
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  9. Vasudev

    Vasudev Notebook Nobel Laureate

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    Post Your screenshot of startup programs using Task manager.
     
    Vasudev, Oct 28, 2017
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  10. Saahil

    Saahil Notebook Enthusiast

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    I clean installed and cleaned the dial still got a error
     
    Saahil, Nov 4, 2017
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  11. Vasudev

    Vasudev Notebook Nobel Laureate

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    Are you using Killer drivers from Dell or Killer? If you're on Dell provided drivers, uninstall them and use the Killer drivers from www.killernetworking.com
     
    Vasudev, Nov 5, 2017
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  12. Saahil

    Saahil Notebook Enthusiast

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    did that will update you if the problem persists .
     
    Saahil, Nov 5, 2017
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  13. StormJumper

    StormJumper Notebook Virtuoso

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    That tells us?
     
    StormJumper, Nov 5, 2017
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  14. Saahil

    Saahil Notebook Enthusiast

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    I cleaned the disk , installed new drivers and I'm still getting BSODs
     
    Saahil, Nov 5, 2017
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  15. Saahil

    Saahil Notebook Enthusiast

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    Got the error again , didn't work
     
    Saahil, Nov 5, 2017
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  16. Vasudev

    Vasudev Notebook Nobel Laureate

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    I'd love to use teamviewer but your OS isn't stable. Anything related to Intel DPTF or Dell Command Center. Can you disable Dell Command Center and see if the issue persists. Is it on RAID 0/1 or AHCI?
    @GoNz0 Any specific driver you have come across that cause BSOD on XPS 15?
     
    Vasudev, Nov 5, 2017
    #16
  17. GoNz0

    GoNz0 Notebook Virtuoso

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    The default nvme drivers.

    Sent from my SM-G920F using Tapatalk
     
    GoNz0, Nov 5, 2017
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  18. Saahil

    Saahil Notebook Enthusiast

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    I don't have dell bloatware , and I have come across ntoskrnl.sys errors mostly and whocrashed says kernel system failing repeatedaly .
     
    Saahil, Nov 5, 2017
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  19. Vasudev

    Vasudev Notebook Nobel Laureate

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    +rep added. Thanks. So any IRST driver above v15.5 that can circumvent that BSOD.
     
    Vasudev, Nov 5, 2017
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  20. Vasudev

    Vasudev Notebook Nobel Laureate

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    Open HWINFO64 Sensors and see if there's any WHEA errors?
     
    Vasudev, Nov 5, 2017
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  21. GoNz0

    GoNz0 Notebook Virtuoso

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    I wouldn't know as I have the Samsung 960 with Samsung driver so I don't get that issue.

    Sent from my SM-G920F using Tapatalk
     
    GoNz0, Nov 5, 2017
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  22. Saahil

    Saahil Notebook Enthusiast

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    U can use TeamViewer as the bsod mostly occurs while watching videos .
     
    Saahil, Nov 5, 2017
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  23. Vasudev

    Vasudev Notebook Nobel Laureate

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    Did Samsung fix that huge number of Unsafe shutdown Count as per HWINFO SSD info when Samsung driver is used. I switched to Native MS driver for NVMe to avoid that issue.
     
    Vasudev, Nov 5, 2017
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  24. Saahil

    Saahil Notebook Enthusiast

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    How exactly ?
     
    Saahil, Nov 5, 2017
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  25. Vasudev

    Vasudev Notebook Nobel Laureate

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    Like this screenshot. Tick Sensors Info when presented with a mini window.
    Capture.PNG
     
    Vasudev, Nov 5, 2017
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  26. Vasudev

    Vasudev Notebook Nobel Laureate

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    Its optimus issue. Use nvidia inspector or Nvidia Control Panel and change Power Mangement Mode to adaptive. Before that, update to latest Intel driver 22.20.16.4815. Use DDU to clear out older Intel drivers and install newer one and apply the nvidia power mgmt mode tweak.
     
    Vasudev, Nov 5, 2017
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  27. Saahil

    Saahil Notebook Enthusiast

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    total error are 0
     
    Saahil, Nov 5, 2017
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  28. Vasudev

    Vasudev Notebook Nobel Laureate

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    Your NVMe controller/driver as reported in device manager?
     
    Vasudev, Nov 5, 2017
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  29. Saahil

    Saahil Notebook Enthusiast

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    PC300 NVMe SK hynix 256gb 10.0.16299.15(WinBuild. 160101.0800)
     
    Saahil, Nov 5, 2017
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  30. Saahil

    Saahil Notebook Enthusiast

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    which intel drivers exactly and whats DDu ?
    sorry i am new to this stuff .
     
    Saahil, Nov 5, 2017
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  31. Vasudev

    Vasudev Notebook Nobel Laureate

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    Is it Skylake(6th gen) or Kabylake CPU (7th gen)?
     
    Vasudev, Nov 5, 2017
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  32. Saahil

    Saahil Notebook Enthusiast

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    Kabylake
     
    Saahil, Nov 5, 2017
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  33. Vasudev

    Vasudev Notebook Nobel Laureate

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    I hope BIOS, DPTF, IRST,MEI drivers are latest versions from Dell, correct?
    DDU https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=921
    Nvidia driver for GTX 1050M https://us.download.nvidia.com/Windows/388.00/388.00-notebook-win10-64bit-international-whql.exe
    Intel iGPU https://downloadcenter.intel.com/do...-Intel-Graphics-Driver-for-Windows-15-47-?v=t
    Delete unneeded crapware from nvidia if you don't use geforce experience by following this screenie.
    Use DDU first and remove Intel and nvidia drivers w/o rebooting. Then Install Intel gpu first and afterwards reboot.
    Before installing nvidia driver extract it using 7zip or WinRAR to current downloaded directory(or your custom folder/drive).
    unmodded.PNG
     
    Vasudev, Nov 5, 2017
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  34. Saahil

    Saahil Notebook Enthusiast

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    Ddu shows 26 drivers need updates and dell shows the drivers are up to date . And I didn't get the last step
     
    Saahil, Nov 5, 2017
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  35. Saahil

    Saahil Notebook Enthusiast

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    It won't update the drivers without a key .
     
    Saahil, Nov 5, 2017
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  36. Saahil

    Saahil Notebook Enthusiast

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    im stupid i downloaded DDR, wait ill do the steps and update you
     
    Saahil, Nov 5, 2017
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  37. Vasudev

    Vasudev Notebook Nobel Laureate

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    Don't use that driver update instead use DDU to wipe out Intel and Nvidia drivers.
    Remove unneeded folders and make it look exactly like the screenie. That provides stock driver experience w/o telemetry from nvidia. It was suggested by @j95
     
    Vasudev, Nov 5, 2017
    #37
  38. Saahil

    Saahil Notebook Enthusiast

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    done eveything , will test it out and give an update
     
    Saahil, Nov 5, 2017
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  39. GoNz0

    GoNz0 Notebook Virtuoso

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    Can't say I have looked for that problem.

    Sent from my SM-G920F using Tapatalk
     
    GoNz0, Nov 5, 2017
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  40. Saahil

    Saahil Notebook Enthusiast

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    Again got a bsod saying tcpip.sys failed
     
    Saahil, Nov 5, 2017
    #40
  41. Vasudev

    Vasudev Notebook Nobel Laureate

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    Remove or disable Killer Control Center on startup using Task manager or CCleaner.
     
    Vasudev, Nov 5, 2017
    #41
  42. Saahil

    Saahil Notebook Enthusiast

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    It's not on the list
     
    Saahil, Nov 5, 2017
    #42
  43. Vasudev

    Vasudev Notebook Nobel Laureate

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    Can you list apps in startup tab of task manager?
     
    Vasudev, Nov 5, 2017
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  44. Saahil

    Saahil Notebook Enthusiast

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    Hd audio background process
    Microsoft one drive
    Realtek hd audio manager
    Waves Maxx audio service
    Windows defender notification
    Delayed launcher.
    IAStorIcon. Intel corporation
    Dell system detect
     
    Saahil, Nov 5, 2017
    #44
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  45. Vasudev

    Vasudev Notebook Nobel Laureate

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    Disable IAStorIcon,Onedrive and Dell system detect.
    Open services.msc and tell me which dell services are listed that start with Dell?
     
    Vasudev, Nov 5, 2017
    #45
  46. Saahil

    Saahil Notebook Enthusiast

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    none
     
    Saahil, Nov 5, 2017
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  47. Vasudev

    Vasudev Notebook Nobel Laureate

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    Is hybrid shutdown enabled?
     
    Vasudev, Nov 5, 2017
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  48. Saahil

    Saahil Notebook Enthusiast

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    If u mean fast start up then it is enables .
     
    Saahil, Nov 5, 2017
    #48
  49. Vasudev

    Vasudev Notebook Nobel Laureate

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    disable that and see if it fixes the issue.
     
    Vasudev, Nov 5, 2017
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  50. Saahil

    Saahil Notebook Enthusiast

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    It didn't
     
    Saahil, Nov 5, 2017
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