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    Boot problens in Win 7

    Discussion in 'Windows OS and Software' started by perrin_aybara, Mar 22, 2012.

  1. perrin_aybara

    perrin_aybara Notebook Consultant

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    Hi all, I am currently at work and my collegues computer wont boot.
    She cant get passed the ' start windows normaly' screen. I've tried selecting 'startup repair' and it stil goes onto the same start windows normaly screen. I cant get into safe mode either.
    I fear a hard drive failure and we don't have an IT guy on site.
    Any help at all will be most valued.

    I should add she is using Win7 64 bit on a dell laptop not sure of model number.

    Thanks in advance.

    Perrin.
     
    perrin_aybara, Mar 22, 2012
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  2. JOSEA

    JOSEA NONE

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    JOSEA, Mar 22, 2012
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  3. perrin_aybara

    perrin_aybara Notebook Consultant

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    Sorry, should have mentioned that we don't have any win 7 disks laying around.
    The guy we got in to install at the time didn'e leave any.

    Thanks though. :)
     
    perrin_aybara, Mar 22, 2012
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  4. JOSEA

    JOSEA NONE

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    Try F12 after power on, you should see Dell diagnostics and run the express test first (it should not take very long to run)
     
    JOSEA, Mar 22, 2012
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  5. perrin_aybara

    perrin_aybara Notebook Consultant

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    Yes did this too, everything takes me back to the boopt screen.
     
    perrin_aybara, Mar 22, 2012
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  6. perrin_aybara

    perrin_aybara Notebook Consultant

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    I've tried going into the works backup server and installing her llast backup to a usb, do you think this will work?
     
    perrin_aybara, Mar 22, 2012
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  7. perrin_aybara

    perrin_aybara Notebook Consultant

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    Well that vdidn't work. Back to the same screen again.
     
    perrin_aybara, Mar 22, 2012
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  8. ExMM

    ExMM Notebook Evangelist

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    it's very likely you will need the IT administrator permission to touch that computer..
     
    ExMM, Mar 22, 2012
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  9. perrin_aybara

    perrin_aybara Notebook Consultant

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    Yeh, well thats the problem, we don't have an IT guy as such. More a case of someone that someone knows but cant come in till some time next week, which aint really that good, so I was kinda hoping that the good members on NBR may be able to help.(as always)

    Cheers.
     
    perrin_aybara, Mar 22, 2012
    #9