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    Both IE and Firefox Crash upon Opening

    Discussion in 'Windows OS and Software' started by Brain191, Jul 13, 2010.

  1. Brain191

    Brain191 Notebook Consultant

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    Howdy, I am trying to troubleshoot my girlfriend's laptop from 3 hours away. It is running Vista and both Firefox and Internet Explorer are crashing on start up. Firefox won't even open and IE gives error code 290 I think...

    I had her run a virus scan and it came back clean. Glary Registry Repair failed to complete and I am not there so I dunno why. System restore to a point two weeks back did nothing to improve the condition.

    I won't have the laptop in my hands until Friday but I am just wondering if anyone has any ideas on what I am up against. Right now I am looking at just reinstalling Vista unless someone thinks this is fixable? Does anyone know if I need a CD to reinstall vista or does Toshiba have a recovery partition.

    Thanks!
     
    Brain191, Jul 13, 2010
    #1
  2. MidnightSun

    MidnightSun Emodicon

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    Try asking her to launch Firefox in Safe Mode, and see if it'll open.
     
    MidnightSun, Jul 13, 2010
    #2
  3. MrDJ

    MrDJ Notebook Nobel Laureate

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    save all her bookmarks and delete and reinstall the latest version of firefox.
     
    MrDJ, Jul 13, 2010
    #3
  4. goofball

    goofball Notebook Deity

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    Try Firefox Portable.
     
    goofball, Jul 13, 2010
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  5. Brain191

    Brain191 Notebook Consultant

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    Update:

    IE just randomly started working. Dunno how or why. Due to conditions beyond my control, nothing has been tested yet on firefox. Once they does happen I will let yall know.

    Thanks for the advice!
     
    Brain191, Jul 15, 2010
    #5