Computer not working. Blue screen (BSOD) at startup?
I have a Laptop - Acer Aspire 5732ZG with Windows 7 64 bit OS. I bought it 3 years ago.
When I turn the laptop on, after "Starting Windows" I get a blue screen with this message:
"STOP: C0000135 The program can't start because %hs is missing. Try
reinstalling the program to fix this problem."
The computer reboots and goes to Windows Error Recovery
- 2 options I get- Launch start up repair
- Start windows normally (this option takes me back to blue screen then reboots and back to Windows Error Recovery)
SYSTEM RECOVERY OPTIONS
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START UP REPAIR
The message I keep getting is
- startup repair cannot repair this computer automatically
view problem details
- problem signatures
problem signature 05: Autofailover
problem signature 06: 6
problem signature 07: NoRootCause
OS Version 6.1.7600.2.0.0.256.1
Locale ID: 1033
SYSTEM RESTORE
- Description = Windows Update. Type = Critical Update
- I don't have any restore points. So this option is useless.
- scan for affected programs results with "None detected".
SYSTEM IMAGE RECOVERY
- I didn't make one.![]()
WINDOWS MEMORY DIAGNOSTICS
- Restart now and check for problems -
after scan - restarts and back to blue screen after "Starting Windows" and back to "Windows Error Recovery"
COMMAND PROMPT
- This is an area I really know nothing about. I have tried the following but to know avail.
Code Entered- "bootsect.exe/nt60 SYS/force" then I am prompted to enter "bootsect /nt52 E:" which gives message:
"succesfully updated NTFS filesystem bootcode. Bootcode was successfully updated on all targeted volumes" then I type in "exit" and restart
Code Entered- "bootsect.exe/nt60 ALL/force" then I am prompted to enter "bootsect /nt52 E:" which gives message:
"succesfully updated NTFS filesystem bootcode. Bootcode was successfully updated on all targeted volumes" then I type in "exit" and restart
RECOVERY MANAGEMENT
Completely Restore System to Factory Defaults
- I will only use this option if no other method works!!. Since I have a few files I need that I haven't backed up.
Restore Operating System & Retain User Data
Result -message I get is "There is insufficient space on the disk for the temporary files for this operation"
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ADVANCED BOOT OPTIONS
Safe mode -
Result -The last file that loads is "CLASSPNP.SYS" in windows system 32 folder. computer reboots and goes to Windows Error Recovery
Safe mode with Networking
Result -The last file that loads is "CLASSPNP.SYS" in windows system 32 folder. computer reboots and goes to Windows Error Recovery
Safemode with command prompt -
Result -The last file that loads is "CLASSPNP.SYS" in windows system 32 folder. computer reboots and goes to Windows Error Recovery
Enable Boot Logging
Result- Starting Windows/blue screen/Windows Error Recovery
Enable low resolution video
Result- Starting Windows/blue screen/Windows Error Recovery
Last Known Good Configuration
Result- Starting Windows/blue screen/Windows Error Recovery
Directory Services Restore Mode
Result- blue screen/Windows Error Recovery
Debugging Mode
Result- Starting Windows/blue screen/Windows Error Recovery
Disable automatic restart on system failure
Result- Starting Windows/stops loading at blue screen, requires a forced shutdown
Disable Driver Signature Enforcement
Result- Starting Windows/blue screen/Windows Error Recovery
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Other information
- The last time the computer was working, Windows performed an update when I shutdown the computer
- I've been running a free version of Avast (anti virus software)
- I don't have a Windows 7 recovery disk
- I have had the blue screen error before. But miraculously Startup Repair must have recovered the error as it worked on the next restart.
I have tried Startup Repair at least 20 times hoping for a miracle but this time I've run out of luck.
If anyone knows of other things I could try please reply. Thankyou.
1 hour ago - 4 days left to answer.
Additional Details
Ignore question mark in title. It is a mistake.
1 hour ago
When I type "chkdsk" into command prompt these are the results
File verfication figures = all equal 0
CHKDSK is verifying indexes -
43 index entries processed
Index verfication
0 unindexed files scanned
0unindexed files recovered
CHKDSK is verifying security descripters
29 file SD/SIDS processed
Security descriptor verification completed
7 data files processed
Windows has checked the file system and found no problems.
3036KB total disk space (should be 400GB)
4KB in 9 indexes
0KB bad sectors
2485 KB in use by the system
2048 KB occupied by the log file
597 KB avilable on disk (should 40GB)
512 KB in each allocation unit
6173 total allocation units on disk
1195 allocation units available on disk
I honestly don't understand what half this stuff means. Like why are file verification figures equal to 0?.
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John to recover you files try this method Recovering files from a Crashed Hard Drive using an Ubuntu Live CD - myfixlog.com Use another computer to D/L ubuntu, create a CD and boot from it to run that OS. I would try to recover the files first, then continue troubleshooting.
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download who crashed (in sig below) which gives a much better dump file after bsod
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Thanks for the input I've recieved so far. Sorry I haven't replied i've currently got a lot on my plate. So I have downloaded ubuntu-11.10-desktop-amd64. It is in a winrar file. Is it possible to use this problem using a usb to boot my OS. The cd rom drive on my old computer isn't working. Went to device manager and message I get is "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)" I tried troobleshoot and update driver and both are not solving the problem.
My Cruzer USB only holds 1.90GB which is short of the 2GB required to use the method at this link. Download | Ubuntu
I have a mp3 usb which holds 4 GB. I also have a external harddrive with 80GB free space. So can I use either of these two other drives if I can't use Cruzer USB if I need the 2GB to run the program. I need a simple step by step guide on what to do. I am a noob at computers and don't have the time or patience to search the web searching for answers.
On another note ,I ran a chkdsk check in command prompt "chkdsk D: /r" and the results said I had 0 bad sectors but I keep getting this message at the end of all the chkdsk scans I do " Failed to transfer logged messages to the event log with status 50". -
Step 1: In recovery console, skip the Startup Repair and enter command prompt.
Step 2: In command prompt type:
start notepad
Go to File > Open...
Click Computer
You will see a list of storage drives attached to your system. Usually the OS drive is "C:" but this is not the case any longer. Locate your system drive letter. Let's assume your OS drive is F:
Step 3: In command prompt:
F:
cd \
This will take you to root of system drive as shown below:
F:\>
Step 4: Now type: attrib -H *.* /S /D
This will unhide all files and folders including subfolders.
Next,
Step 5: In command prompt type:
cd users
Does your username directory appear visible now?
If you want to copy the entire content of the drive to an external drive it would be possible using robocopy. My script below excludes system-protected files as well as the Windows folder which eats up space.
All you would need to do is insert an external HDD and using step 2 locate the system drive (E:, F:, G:, whatever)... Let's assume your external drive letter is G:
So to copy the entire contents of your OS drive (Fto your external (G
to a folder called Recovery you would issue the following command:
robocopy.exe F:\ G:\Recovery /MIR /XF *.tmp pagefile.sys hiberfil.sys /XD "_RESTORE" "MSOCache" "Recycled" "RECYCLER" "Temporary Internet Files" "System Volume Information" "Windows" "Program Files" "Program Files (x86)" /R:1 /W:0
Everything would be copied except Program Files, Windows directory, and system protected folders/files. -
I did a full backup following the advice above. Then I did a OS system restore. Everything is working fine.
Computer won't work. Blue Screen (BSOD) on startup
Discussion in 'Windows OS and Software' started by John Needs Help!, Apr 20, 2012.