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    Connection Problem-Lexmark Printer-

    Discussion in 'Windows OS and Software' started by alto, Oct 8, 2008.

  1. alto

    alto Notebook Geek

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    the problem is when I fax,scan or print a document I get a error message that says "lexmark Web Gatway has stopped working,please restart the program".
    Despite this message,the procedur is completed without any problems,but each time i print or fax or scan via computer the message box will show up,I m running it wireless.
    I`ve already reinstalled and updated the drivers and beeing in contact with Lexmark support without improvement!

    Edit: when i reinstall the drivers it will work some days without problems or error messages,then it will be shown up!
    Could anyone give a tips about how to attend it?

    Hope i could specify the problem for u guys!

    Thanks!
     
    alto, Oct 8, 2008
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  2. kegobeer

    kegobeer 1 hr late but moving fast

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    What operating system do you have? Do you have the correct and most recent drivers/software for your Lexmark?
     
    kegobeer, Oct 8, 2008
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  3. alto

    alto Notebook Geek

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    Yes I have .I`m running Vista business and the most correct drivers from lexmark.
     
    alto, Oct 8, 2008
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  4. kegobeer

    kegobeer 1 hr late but moving fast

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    Have you contacted Lexmark about the problem?
     
    kegobeer, Oct 8, 2008
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  5. alto

    alto Notebook Geek

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    Yes I have.But they couldn`t solve the problem,they will discuss it with their techniciens and then tell me how to do,but i don`t think they will manage with it,cause i`ve already spend alot of time on the phone without improvement.

    They was not sure what the issue is and how to solve it,they will contact me later,but i don`t beleive they will find a god solution for it.I`ve called them many,many times and reinstalled the drivers many times.The problem is still there.
     
    alto, Oct 9, 2008
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  6. qhn

    qhn Notebook User

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    Have you tried looking into Lexmark database and see if there are related info (faqs) regarding your model?

    http://images.lexmark.com/publications/pdfs/2007/index/en.html

    Furthermore, lexmark printers (like hp) left many remnant entries - in registry - that one must manually remove before re.installation

    cheers ...
     
    qhn, Oct 9, 2008
    #6