Difficulty Installing Photoshop

Okay here's what happened: I installed everything from three of the four discs of Adobe CS4. However, when I got to the last disc (#4), the disc froze and wouldn't precede past the 57% mark.

I contacted Adobe support and their solution was to copy the disc to desktop. The problem is when I went to copy the disc #2 my drive started making a very uncomfortable clicking noise. The disc is copying (albeit at a lethargic 130 kps) but that clicking makes me uncomfortable.

What should I do? Do you think it's safe that way, or should I discontinue the procedure?

 

possibly a bad/scratched disk #2, the clicking is the optical drive doing all kinds of re-reads to try and get by a bad spot.

 

I appreciate your confirmation; I suspected as much. It must be a condition of the discount I got?

Still, I'm not sure how this procedure is gonna help, since it couldn't get past the defect the first time.

 

a successful copy only has to be done once. A lot of program installers don't have a lot of error-tolerance for bad media.

I always copy my program cd/dvds to disk before installing. Makes the initial install process faster and any follow-on work too. Then the originals go into the fireproof safe in the basement. I've got a whole NAS volume dedicated to program installer images. It's not just for Windows and Linux DVDs anymore.....

 

I would try the disc in another optical drive to see if I could at least copy it to the HD, some optical drives are more forgiving. If so, then burn another disc as a replacement. Those discs are not copy protected.

I know what I am about to say doesn't do you much good as I don't know the name of any specific programs at the moment but there is software (some free) that will attempt to recover data from a damaged disc. I used such a program years ago but no longer have it in my data archive. You could try to google for a solution.

 

Hmm, for some reason I was under the impression it was copy protected. Although after the arduous initial install (inserting and ejecting discs), I did long to have the entire program on one blu-ray disc (which thanks to your suggestion I now have).

The tech at Adobe sent me a rather cumbersome (and confusing) procedure to correct the initial failure of Photoshop to load. I could either A) follow that, or B) Follow the install disc procedure to "select" and install just the missing portion, or C) Delete what I've got and start from scratch.

I'm thinking a fresh install of the entire kit and caboodle. What say you?

That was my first thought as well. However, it failed as well.

Done! Too bad that didn't occur to me sooner.

Good to know. I'll keep that in mind, should something like this occur again.

 

I would definitely go with option C above. Sometimes (tongue in check, mostly ) removal and reinstall of Adobe products can be a pain. I had to use Adobe's CS4 removal tool to get me back on track for a reinstall. http://www.adobe.com/support/contact/cs4clean.html.

To be fair, a lot of the problem was mine. I had CS3 installed, then installed Master Collection CS4, but only Photoshop out of CS4 to see how it performed.

Now I had CS3 and Photoshop from CS4 installed. I liked PS CS4 so decided to uninstall it and install the whole MC CS4 suite but the PS CS4 uninstall also uninstalled part of Photoshop CS3 which now prevented me from uninstalling the CS3 suite. Had some severe errors and couldn't reinstall or uninstall. All that grief led me to find the adobe removal tools. Thank god, I was about to reinstall my whole OS due to the problems. Lesson learned don't ever mix two Creative Suites at the same time, duh!

 

Thanks for the heads up and all the help, although the tech did include that removal tool link (although it didn't work) with his correction procedure. I used it and have successfully made a clean install of the entire program via a copy/paste versions I had to store on my desktop. It was a very long and arduous process that took several hours.

Unfortunately the blu-ray copy I made of the entire CS4 (to simplify this process in the event I need to install it again) didn't work because it would not accept the serial number code. Any ideas why?

In any event, does anyone know if the new CS5 will be released in blu-ray? Despite having attended, two video conferences before it's introduction, I failed to ask this important time saving question.

 

If you registered for the Adobe on-line product introduction, you now have an Adobe Live ID. Check in to the support forums and ask there.

Side note: BR DVDs will be changing their data & drive formats in the next 9 months. The BR industry forum just approved a pair of new 8 and 10 layer disk formats that should allow for 100Gb on a disk **or** a set of user r/w layers (for a total of 25Gb user space) along with another set of read-only layers.

Of course, this is going to require a new set of drive hardware. So if you don't already own a BR r/w drive, wait a bit.

 

Will do. I really should use that site more. The last time I edited anything it was on a clunky mechanical device the size of a double door refrigerator. This is going to take some getting used to.

I think this is important enough to stand as a thread of it's own. I should be interested in hearing more about this technology (hardware manufactures, price, etc.) as it approaches release.