Genuine copy of Office 2010 no longer genuine. Won't install.

For some reason my genuinely genuine version of Office I got from my school is now, for no determinable reason, inactive (MS says it is not genuine).

I rely on office (access, excel, etc) very heavily. I am trying to reinstall my copy but, the installer has been stuck at about 60% for about 2 hours. I have tried installing multiple times but I cannot get it to work. I have uninstalled anything related to office on my computer.

So, what should I do?

FYI I am running W7 64bit

 

Did you try calling Microsoft? If you got your copy via legal means and you can prove it, the onus is on them to make you satisfied.

 

Thanks. While I doubt this is the problem, my school no longer offers office on their software website. I doubt they deactivated everyone copy (anarchy would ensue), but what this means is I cannot get another copy of the genuine installer. Since I uninstalled the genuine version (it was not working so I got rid of it... this might have been a mistake) how do I prove I had a genuine copy?

 

same thing happened for my hospital staff.
2 years ago they were offered the full package at a great discounted price.
5 months later this offer was removed and a message was sent to everyone that purchased it saying please remove you are no longer the owner of this licence. no other explenation was given but after some digging i found out the company that was offering this offer had ceased trading.
to say the least there were a lot off very unhappy staff.

as mentioned above check with microsoft support. if they advise its not valid then just cut your losses and download open office for free > OpenOffice.org - The Free and Open Productivity Suite which is word/xl compatible.

 

Yep. As MrDJ mentioned, unless you have a black and white receipt, preferrably mail confirmation from MS, there is nothing you can do but getting another licence or use some 3rd party free office apps

cheers ...

 

When Oracle took over Sun, OpenOffice forked into:

LibreOffice Productivity Suite Download LibreOffice

 

Why is it every time someone has a problem with MS Office the open source pundits swoop down like vultures picking the carcass of Windows? As much as you'd like to believe that Open Office is the same as MS Office, sadly it isn't. My daughter was using it to write a resume and every time she'd send it to me for revisions the fonts and layouts were totally out of whack, even though OO claimed to be saving it in the .DOC format. Having to revise layout and fonts instead of simply changing a few words is hardly what I'd call compatible. If you have any docs that are already in MS Office I'd suggest getting MS Office. Home version is around $120 for 3 licenses. http://www.amazon.com/Microsoft-Off...SKEQ/ref=sr_1_3?ie=UTF8&qid=1330214850&sr=8-3

 

Well, I would expect MS to keep a product key paper trail, but failing that you can always ask the organization at your university which originally had the contract with MS to distribute office for help.

 

not heard of LibreOffice. is it any good.

not been called a vulture before suppose your a microsoft fanboy then
i still use office 2000 and have never had a problem with compatability. sure every time microsoft releases a new version the backward compatability can sometimes be frowned apon. a simple backward compatability patch sorts this out and also likewise with open office.

 

In a word: Yes.

Intel becomes a LibreOffice distributor | ZDNet UK

Intel AppUp(SM) center

I used OpenOffice for years before the Oracle take over of Sun, and migrated to the LibreOffice fork with the first beta. No bad experiences to date.

 

thanks for that. will let people know.

just noticed that last link you posted > http://www.appup.com/app-details/LibreOffice doesnt mention it supports vista. only 7 and xp. any ideas?

 

First off, the LibreOffice fork has largely superseded OpenOffice in the FOSS. Let's stay current.

Second of all, nobody is saying that any specific office suite "is the same as MS Office." I personally wouldn't want an office suite that that's a slow to load or prone to crash as MS Office. To put it another way, I've never lost a single document or even a minute of productive time with LibreOffice, or OpenOffice before it, even back in the days of version 1.x.

First off, there's an old school rule when it comes mailing document attachments back and forth: you use the nearly universal .rtf format. I wouldn't advise anyone to email a .doc. There are even different .doc formats within MS Office, relating to previous version of MS Office. So, emailing an attached .doc is just a bad practice to begin with. I think that would be a better lesson to your daughter than any resume revision.

It supports Vista.

System Requirements LibreOffice

 

haha, slow and prone to crash, office, haha.. semiexpert really shows it's semi in the name.

and rtf, cute. never seen that in this millenium anymore.

but, well, the op stated he uses access. is there support for access in libreoffice? especially when combined with macros? i don't know. but i guess not.

so if there's no support for access, libreoffice talk is useless to the op.

but, if he has the key, contact microsoft and ask about the state of this key. chances are high that you can then reactivate it. maybe they had a special version at school and you tried to install another one? i know there are quite a few different office versions around on technet, so you might have chosen the wrong version you try to activate?

 

Let's get back on topic here and avoid getting too personal; the point isn't to debate whether OO/LO is better/worse than Microsoft Office.

 

For anyone who comes after, especially users of WIn7, consider running system restore should office ever take a crapper. I had this happen to me once and system restore, restored office to an activated state.

That will not help the OP, though.

I wonder if the activation key survives an uninstall? If so, running a cdkey reader like magicjellybean might recover the key and if you are able to find the installation media you may be able to reinstall.

Also, another long shot, look for the msocache folder (hidden system folder) in the root of your drive and see if you can find a setup routine (in a long alphanumeric folder...each componant of office has its own folder but one folder has the setup routine. You may be able to reinstall from there--I had this work once, but not to other times.

 

I worked in the IT department of one of the five largest universities in the united states. If your school supports vpn access for students, VPN in and then try to activate. There may be a key server on your school network that you have to check in with to stay activated. Otherwise, go to your school and\or its student help desk and ask for help. They will probably know how to help

Sent from my SPH-D700 using Tapatalk

 

So I have found a solution, I just do not know how to "use" it.

The question is how do I search / view my registry? It seems this person's method works. I would greatly appreciate your help. Thanks.

Lol nevermind... regedit in cmd... now I just have to go through everything.

EDIT IT WORKED! Bookmark the link above if you ever run into this problem!