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    Got blue screen - what caused it?

    Discussion in 'Windows OS and Software' started by Ash-k, Nov 19, 2011.

  1. Ash-k

    Ash-k Notebook Enthusiast

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    Hi guys ive got a notebook with this spec, only had it a few weeks!

    Dell XPS 15
    Intel i7
    4GB RAM

    Only had it once but I am a bit worried :S

    here is message...

    A problem has been detected and Windows has been shut down to prevent damage
    to your computer.

    The problem seems to be caused by the following file: ntoskrnl.exe

    DRIVER_POWER_STATE_FAILURE

    If this is the first time you've seen this stop error screen,
    restart your computer. If this screen appears again, follow
    these steps:

    Check to make sure any new hardware or software is properly installed.
    If this is a new installation, ask your hardware or software manufacturer
    for any Windows updates you might need.

    If problems continue, disable or remove any newly installed hardware
    or software. Disable BIOS memory options such as caching or shadowing.
    If you need to use safe mode to remove or disable components, restart
    your computer, press F8 to select Advanced Startup Options, and then
    select Safe Mode.

    Technical Information:

    *** STOP: 0x0000009f (0x0000000000000003, 0xfffffa80046cfb90, 0xfffff80000b9c3d8,
    0xfffffa800b0cf560)

    *** ntoskrnl.exe - Address 0xfffff800030d3c40 base at 0xfffff80003057000 DateStamp
    0x4e02aaa3



    ALso just noticed that it says power state failure, i did have the laptop shut so it was sleeping i dont know if that changes anything...

    Its only happened once had laptop on over an hour after with no problems should I be worried? Also had it sleeping for half an hour with a successful awakening....

    Any advice would be greatly appreciated!

    Thanks
    Ash
     
  2. olyteddy

    olyteddy Notebook Deity

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  3. Ash-k

    Ash-k Notebook Enthusiast

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    Hi thnanks ive read through it but still dont seem to see what caused it or if it needs to be fixed?

    Ive been on for about 3 hours now surfing etc and nothings happened is it anything to worry about?

    Thanks for the link i did do a lot of searching but only found examples of windows XP computers and i only searched the .exe not the specific codes, sorry about that.

    Thanks
    Ash
     
  4. Rodster

    Rodster Merica

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    Googling ntoskrnl.exe brings up software problems. If it happens again I would backup your data and do a system image restore.

    NTOSKRNL.EXE is missing or corrupt.

    Cause
    Keyboard issue
    Miscellaneous corruption
    Corrupt boot.ini file.
    Missing boot.ini file.
    Missing or corrupt ntoskrnl.exe file.
    Windows NT installed on a partition bigger then 7.8GB
    Corrupted hard disk drive or severely corrupted Windows.
     
  5. Ash-k

    Ash-k Notebook Enthusiast

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    Thanks for the reply, it hasnt happened again ive had laptop on for hours doing photoshop and browsing etc...

    Just was a bit worries as Ive only just got it!

    So do i do the recover console steps on that link to restore the .exe if it happens again?

    Thanks again,
    Ash