The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    HELP: confused

    Discussion in 'Windows OS and Software' started by kkimbler, Nov 30, 2012.

  1. kkimbler

    kkimbler Newbie

    Reputations:
    0
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    5
    Hi I have a Dell Inspiron N5030, Windows 7 os, I can log onto my user account but can not access anything I click on, we have two user accounts with passwords and one guest account, neither one of the user accounts after logging in will let us into anything else. This is where things seem strange, we can go onto the guest account and use it as it's always been used, internet, games, downloads, programs etc.....but the actual user accounts after logging in will not allow us to click on anything. Any Suggestions? Thank you, KKimbler
     
    kkimbler, Nov 30, 2012
    #1
  2. James D

    James D Notebook Prophet

    Reputations:
    2,314
    Messages:
    4,901
    Likes Received:
    1,132
    Trophy Points:
    231
    I would say it is virus. Scan and clean.
     
    James D, Nov 30, 2012
    #2
  3. MrDJ

    MrDJ Notebook Nobel Laureate

    Reputations:
    2,594
    Messages:
    10,832
    Likes Received:
    363
    Trophy Points:
    501
    if both accounts are doing the same thing ie nothing then as James D said it could well be a virus or mallware/spyware thats changed all your settings.

    what antivirus do you use
     
    MrDJ, Nov 30, 2012
    #3
  4. kkimbler

    kkimbler Newbie

    Reputations:
    0
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    5
    Can a computer get a virus on 2 accounts and not on the other ones...?
     
    kkimbler, Nov 30, 2012
    #4
  5. MrDJ

    MrDJ Notebook Nobel Laureate

    Reputations:
    2,594
    Messages:
    10,832
    Likes Received:
    363
    Trophy Points:
    501
    good point, im not sure as only ever had one log in on any of my lappys.

    so what antivirus have you got???

    boot into safe mode F8 and run the scan
     
    MrDJ, Nov 30, 2012
    #5
  6. kkimbler

    kkimbler Newbie

    Reputations:
    0
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    5
    Spybot is the anti-virus, and thanks for the info about safe mode F8 good idea
     
    kkimbler, Nov 30, 2012
    #6
  7. misterhobbs

    misterhobbs Notebook Evangelist

    Reputations:
    715
    Messages:
    591
    Likes Received:
    9
    Trophy Points:
    31
    I'd recommend something more than just Spybot as it is just anti-malware/spyware and not an antivirus. Many people run Microsoft Security Essentials as the real time anti-virus program and have an additional program like Malwarebytes, Hitman Pro, or Spybot do periodic scheduled scans (non real time protection).
     
    misterhobbs, Dec 1, 2012
    #7
  8. MrDJ

    MrDJ Notebook Nobel Laureate

    Reputations:
    2,594
    Messages:
    10,832
    Likes Received:
    363
    Trophy Points:
    501
    spybot is not an antivirus but an extral tool for mallware/spyware. > Spybot - Search & Destroy from Safer Networking click the home user and it tells you what it is used for. this software WILL NOT STOP viruses getting onto your computer.

    you need to download a free version of either avast or mse and run a scan immediately. prefrebly twice. once in safe mode (F8 on bootup) and then once when youve logged onto one of the accounts.

    avast avast! Free Antivirus | Download Antivirus Protection Software
    or
    mse Microsoft Security Essentials - Microsoft Windows

    also make sure your windows firewall is on.
     
    MrDJ, Dec 1, 2012
    #8