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    Help diagnosing BSOD in Windows XP SP3?

    Discussion in 'Windows OS and Software' started by HTWingNut, Mar 2, 2009.

  1. HTWingNut

    HTWingNut Potato

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    I just reformatted my PC. it's been a long time since I have formatted, and since things were getting funky, thought it was due for a full clean sweep.

    Well now that I've reformatted, I am getting and occasional BSoD. I did a memtest86 run for a while and no errors since that's usually one of the first culprits.

    Is there any diagnostic software (freeware preferably) that will run a gamut of tests on each component individually to see if it can recreate a BSoD?

    I have a feeling it might be driver related, but either way, I'd like to just update the one specific driver that's troublesome.
     
  2. Wishmaker

    Wishmaker BBQ Expert

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    Post the memory dump.
     
  3. HTWingNut

    HTWingNut Potato

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    I have a dmp file in C:\Windows\Minidump but can't seem to read it.
     
  4. HTWingNut

    HTWingNut Potato

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    I did this using Windbg:

    Microsoft (R) Windows Debugger Version 6.11.0001.402 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\WINDOWS\Minidump\Mini030209-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*c:\symbols* http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 2600.xpsp_sp3_qfe.080814-1300
    Machine Name:
    Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
    Debug session time: Mon Mar 2 09:02:56.593 2009 (GMT-5)
    System Uptime: 0 days 7:38:37.298
    Loading Kernel Symbols
    ...............................................................
    ...........................................................
    Loading User Symbols
    Loading unloaded module list
    ...........
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 9C, {4, 8054e5f0, b2000000, 70f0f}

    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

    Followup: MachineOwner
    ---------

    0: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    MACHINE_CHECK_EXCEPTION (9c)
    A fatal Machine Check Exception has occurred.
    KeBugCheckEx parameters;
    x86 Processors
    If the processor has ONLY MCE feature available (For example Intel
    Pentium), the parameters are:
    1 - Low 32 bits of P5_MC_TYPE MSR
    2 - Address of MCA_EXCEPTION structure
    3 - High 32 bits of P5_MC_ADDR MSR
    4 - Low 32 bits of P5_MC_ADDR MSR
    If the processor also has MCA feature available (For example Intel
    Pentium Pro), the parameters are:
    1 - Bank number
    2 - Address of MCA_EXCEPTION structure
    3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    IA64 Processors
    1 - Bugcheck Type
    1 - MCA_ASSERT
    2 - MCA_GET_STATEINFO
    SAL returned an error for SAL_GET_STATEINFO while processing MCA.
    3 - MCA_CLEAR_STATEINFO
    SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
    4 - MCA_FATAL
    FW reported a fatal MCA.
    5 - MCA_NONFATAL
    SAL reported a recoverable MCA and we don't support currently
    support recovery or SAL generated an MCA and then couldn't
    produce an error record.
    0xB - INIT_ASSERT
    0xC - INIT_GET_STATEINFO
    SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
    0xD - INIT_CLEAR_STATEINFO
    SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
    0xE - INIT_FATAL
    Not used.
    2 - Address of log
    3 - Size of log
    4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
    AMD64 Processors
    1 - Bank number
    2 - Address of MCA_EXCEPTION structure
    3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    Arguments:
    Arg1: 00000004
    Arg2: 8054e5f0
    Arg3: b2000000
    Arg4: 00070f0f

    Debugging Details:
    ------------------

    NOTE: This is a hardware error. This error was reported by the CPU
    via Interrupt 18. This analysis will provide more information about
    the specific error. Please contact the manufacturer for additional
    information about this error and troubleshooting assistance.

    This error is documented in the following publication:

    - Bios and Kernel Developers Guid for AMD Athlon(r) 64 and AMD Opteron(r) Processors
    Bit Mask:

    MA Model Specific MCA
    O ID Other Information Error Code Error Code
    VV SDP ___________|____________ _______|_______ _______|______
    AEUECRC| | | |
    LRCNVVC| | | |
    ^^^^^^^| | | |
    6 5 4 3 2 1
    3210987654321098765432109876543210987654321098765432109876543210
    ----------------------------------------------------------------
    1011001000000000000000000000000000000000000001110000111100001111


    VAL - MCi_STATUS register is valid
    Indicates that the information contained within the IA32_MCi_STATUS
    register is valid. When this flag is set, the processor follows the
    rules given for the OVER flag in the IA32_MCi_STATUS register when
    overwriting previously valid entries. The processor sets the VAL
    flag and software is responsible for clearing it.

    UC - Error Uncorrected
    Indicates that the processor did not or was not able to correct the
    error condition. When clear, this flag indicates that the processor
    was able to correct the error condition.

    EN - Error Enabled
    Indicates that the error was enabled by the associated EEj bit of the
    IA32_MCi_CTL register.

    PCC - Processor Context Corrupt
    Indicates that the state of the processor might have been corrupted
    by the error condition detected and that reliable restarting of the
    processor may not be possible.

    BUSCONNERR - Bus and Interconnect Error BUS{LL}_{PP}_{RRRR}_{II}_{T}_err
    These errors match the format 0000 1PPT RRRR IILL



    Concatenated Error Code:
    --------------------------
    _VAL_UC_EN_PCC_BUSCONNERR_30F

    This error code can be reported back to the manufacturer.
    They may be able to provide additional information based upon
    this error. All questions regarding STOP 0x9C should be
    directed to the hardware manufacturer.

    BUGCHECK_STR: 0x9C_AuthenticAMD

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    PROCESS_NAME: chrome.exe

    LAST_CONTROL_TRANSFER: from 806e9bf7 to 804f9f43

    STACK_TEXT:
    8054e5c8 806e9bf7 0000009c 00000004 8054e5f0 nt!KeBugCheckEx+0x1b
    8054e6f4 806e4c52 80042000 00000000 00000000 hal!HalpMcaExceptionHandler+0xdd
    8054e6f4 00000000 80042000 00000000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x4a


    STACK_COMMAND: kb

    SYMBOL_NAME: ANALYSIS_INCONCLUSIVE

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: Unknown_Module

    IMAGE_NAME: Unknown_Image

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    FAILURE_BUCKET_ID: 0x9C_AuthenticAMD_ANALYSIS_INCONCLUSIVE

    BUCKET_ID: 0x9C_AuthenticAMD_ANALYSIS_INCONCLUSIVE

    Followup: MachineOwner
    ---------
     
  5. HTWingNut

    HTWingNut Potato

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    My other dump seems like it is the AMD CPU? I downloaded and installed the Windows XP driver from AMD site. Now I seem to remember that this was needed for some reason. We'll see I guess unless someone else can find something else?

    Thanks.
     
  6. Wishmaker

    Wishmaker BBQ Expert

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    You did exactly what I wanted to do. Hope it solves it.
     
  7. HTWingNut

    HTWingNut Potato

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    Thanks for response, and I prefer redheads myself! ;)