The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Help me connect my uni mail with Outlook 2007

    Discussion in 'Windows OS and Software' started by EricaL, Oct 16, 2009.

  1. EricaL

    EricaL Notebook Consultant

    Reputations:
    750
    Messages:
    266
    Likes Received:
    2
    Trophy Points:
    31
    Hi people, I am new here, please help me.

    I have a university mail account, which I want to add in Outlook 2007. I have tried everything, but I can't seem to add it.

    It is in the format of my eamil - [email protected]

    XXXX - My Student ID
    YYYY - My University


    I can access the Outlook Web Login though my browser, it also has ties in with Live@Edu (something to do with Windows Live).

    It says "An encrypted connection to your email server is not available".

    I searched for the that, and I got this link - http://outlookliveanswers.com/forums/t/1323.aspx

    This guy has the same problem, and he has resolved it, but I can't understand how he did it or even what he is talking about.

    Can anyone help? Thank you. :)
     
  2. surfasb

    surfasb Titles Shmm-itles

    Reputations:
    2,637
    Messages:
    6,370
    Likes Received:
    0
    Trophy Points:
    205
    Welcome to the Forums!!

    Well, the link you posted pertains to Live Mail accounts. Your account looks like it is hosted outside the Windows Live Servers.

    It doesn't look like an Exchange account either. So you'll need to access your account through either POP3 or IMAP controls. You'll need certain pieces of information. But that isn't the biggest concern.

    If IMAP or POP3 makes no sense to you, it is best you check your school's website and ask them how you can access your Mailbox through Outlook. Or post the link here. I'm sure someone is bored enough to find the right info for ya.
     
  3. EricaL

    EricaL Notebook Consultant

    Reputations:
    750
    Messages:
    266
    Likes Received:
    2
    Trophy Points:
    31
    No lol, I know how to configure Outlook 2007 with POP3 and IMAP, I already have 2 accounts on that, but this new one not working for some reason. I even tried using Microsoft Exchange, but I get the same error. My uni has tied in with Windows Live Mail accounts as well, same as in that link, something Live@Edu. I don't know what I'm doing wrong. I think I'm putting the wrong Incoming Server and Outgoing Server/SMTP values in there? I doubt it, but that's the only thing that makes sense. Where do I find those values from for this account?
     
  4. surfasb

    surfasb Titles Shmm-itles

    Reputations:
    2,637
    Messages:
    6,370
    Likes Received:
    0
    Trophy Points:
    205
    Oh that clears things up. If you have the right servers defined, check which ports and protocols they use.
     
  5. Galdere

    Galdere Notebook Consultant

    Reputations:
    39
    Messages:
    120
    Likes Received:
    0
    Trophy Points:
    30
  6. Joyscant1980

    Joyscant1980 Notebook Consultant

    Reputations:
    0
    Messages:
    107
    Likes Received:
    0
    Trophy Points:
    30
  7. EricaL

    EricaL Notebook Consultant

    Reputations:
    750
    Messages:
    266
    Likes Received:
    2
    Trophy Points:
    31
    Thanks guys, I've already tried all that, but I still can't seem to fix it. :( I still get the error - "An encrypted connection to your email server is not available". :(
     
  8. EricaL

    EricaL Notebook Consultant

    Reputations:
    750
    Messages:
    266
    Likes Received:
    2
    Trophy Points:
    31
    Anyone? :(
     
  9. merlin_72032

    merlin_72032 Notebook Evangelist

    Reputations:
    117
    Messages:
    523
    Likes Received:
    0
    Trophy Points:
    30
    I don't familiar with the system in UK, but I am going to make an assumption that your school is using either Exchange 2003 or Exchange 2007. By default, Exchange has POP3 and IMAP disabled, so you need to contact Exchange administrator at your school and verify that he configures and enables those features.
     
  10. surfasb

    surfasb Titles Shmm-itles

    Reputations:
    2,637
    Messages:
    6,370
    Likes Received:
    0
    Trophy Points:
    205
    I'm surprised they don't have a page setup with all the setting you need to connect. If they don't then that's a big flag meaning they don't want you to connect. I'm not familiar with Live edu though, but if it is any similiar to Outlook Live, then it should at least provide POP3 access.

    I wish I had a Live edu address to help ya out by cutting and pasting the settings you need.

    I still think your outgoing and incoming port settings are wrong. What are they set as?
     
  11. mtarm1

    mtarm1 Notebook Evangelist

    Reputations:
    42
    Messages:
    444
    Likes Received:
    0
    Trophy Points:
    30
    i have a similar problem in windows live mail... i dont know what to put into the ingoing/outgoing server fields...

    my email address is [email protected]

    is there any way to find out the values? and this is run though windows im not sure if its got something to do with the LIVE thing though...?
     
  12. booboo12

    booboo12 Notebook Prophet

    Reputations:
    4,062
    Messages:
    4,272
    Likes Received:
    93
    Trophy Points:
    116
    Try asking your IT help desk, they should be able to give you the numbers. :)
     
  13. flipfire

    flipfire Moderately Boss

    Reputations:
    6,156
    Messages:
    11,214
    Likes Received:
    68
    Trophy Points:
    466
    If your email service is hosted by Live mail, try the HTTP mail protocol and put the following address:

    Code:
    http://mail.services.live.com/DeltaSync_v2.0.0/sync.aspx
     
  14. Joyscant1980

    Joyscant1980 Notebook Consultant

    Reputations:
    0
    Messages:
    107
    Likes Received:
    0
    Trophy Points:
    30
  15. mtarm1

    mtarm1 Notebook Evangelist

    Reputations:
    42
    Messages:
    444
    Likes Received:
    0
    Trophy Points:
    30
    yer i put that in but i get this error

    Unable to send or receive messages for the Connect.qut.edu (user.name) account. To get help from Windows Live Customer Support, go to http://support.live.com and click Windows Live Mail in the list of services.

    Server Error: 3203
    Server Response: Non-satchmo accounts are not supported by Delta Sync
    Server: 'http://mail.services.live.com/DeltaSync_v2.0.0/Sync.aspx'
    Windows Live Mail Error ID: 0x8DE20003
     
  16. EricaL

    EricaL Notebook Consultant

    Reputations:
    750
    Messages:
    266
    Likes Received:
    2
    Trophy Points:
    31
    Thank you guys, I had tried everything you mentioned in this thread already. It turns out that they won't allow us to access it via Outlook 2007. Oh well. Thanks anyways. :)