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    Hotmail will not remember my password

    Discussion in 'Windows OS and Software' started by mjpartyboy, Dec 18, 2006.

  1. mjpartyboy

    mjpartyboy Notebook Evangelist

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    Recently I had to repair XP MCE on my Inspiron 6400, which I did using the original disc and not the recovery console, but since doing this Firefox and IE will no longer retain my Hotmail password when I choose the "Save my e-mail address and password" option. A few minutes after I close the tab or browser, then launch it again and load Hotmail it has my e-mail address prefilled, but I have to retype my password; it has never done this before. Sometimes Firefox prompts about not recognising license c.msn.com, but it doesn't matter if I accept it or not, I still have the problem. IE7 doesn't and has never prompted about the c.msn.com license.

    I've tried deleting all cookies and even uninstalling Firefox and installing it again all to no avail. It has always worked in IE and Firefox 1.5 and 2 before the repair.

    I'm all out of ideas, please can you help me?

    Edit: I've just gone onto the desktop, which has XP Home, and it's doing the same thing and works fine until it uses the c.msn.com license, so at least it's not the repair. I assume there's something wrong with Hotmail's license.
     
    mjpartyboy, Dec 18, 2006
    #1
  2. shrike

    shrike Notebook Consultant

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    same thing here, no clue what causes it...
     
    shrike, Dec 18, 2006
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  3. mjpartyboy

    mjpartyboy Notebook Evangelist

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    Thanks for putting my mind at rest. I've been having a few problems lately and while trying to fix them I thought I had caused another one!
     
    mjpartyboy, Dec 18, 2006
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  4. Padmé

    Padmé NBR Super Pink Princess

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    I have hotmail and I'm not having any problem with it. I'm using Firefox 2.0.
     
    Padmé, Dec 18, 2006
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  5. Greg

    Greg Notebook Nobel Laureate

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    If you don't set FF to remember the cookies, or have them time out too soon, then it won't work. Also, for some reason FF doesn't recognize MS's logon screen as a user/pass otherwise you could make FF remember the password. Figures that an MS website wouldn't work with FF...
     
    Greg, Dec 18, 2006
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  6. FormFactor

    FormFactor Notebook Consultant

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    Try this. Works for me, every time. It's great.
     
    FormFactor, Dec 18, 2006
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  7. mjpartyboy

    mjpartyboy Notebook Evangelist

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    I haven't changed any of the cookie settings (accept and keep until they expire) and it used to work before when I selected the "Save my e-mail address and password". IE7 has the same problem as does our home desktop with XP Home and Firefox 2 and IE7 (my notebook has XP MCE). Nothing has been changed on the desktop in a long time.

    Whatever it is, it seems to be related to this c.msn.com license, but accepting it makes no difference.
     
    mjpartyboy, Dec 19, 2006
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  8. mjpartyboy

    mjpartyboy Notebook Evangelist

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    I tried the the "Save my e-mail address and password" option on another notebook tonight and eventually it suffered the same fate.

    I e-mailed Hotmail tech support about it a few days ago and got a reply today:

    It doesn't really resolve my problem because the "Save my e-mail address and password" option is still a valid one and must be visible to all visitors/users, so there must be lots of people experiencing the same problem.
     
    mjpartyboy, Dec 19, 2006
    #8