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    How do I stop keyboard from waking up laptop

    Discussion in 'Windows OS and Software' started by Dr Petrie, Jan 14, 2017.

  1. Dr Petrie

    Dr Petrie Notebook Enthusiast

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    I have an ASUS laptop with Windows 10 aboard. For some particular reason, the keyboard if touched will wake up the computer when touched. I've unchecked the "allow this device (keyboard) to wake the computer" but this does not fix the issue. There is nothing in the BIOS that gives me any option either.
    Is there something else that might be done so I can stop the keyboard from doing that?
     
    Dr Petrie, Jan 14, 2017
    #1
  2. StormJumper

    StormJumper Notebook Virtuoso

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    Unless there is a option to disable the keyboard as you tried and didn't work your option is to contact Asus support and ask them for your model what will pevent the keyboard from waking up the laptop.
     
    StormJumper, Jan 14, 2017
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  3. Dr Petrie

    Dr Petrie Notebook Enthusiast

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    Good. I'll call them collect at the beginning of the week.
     
    Dr Petrie, Jan 14, 2017
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  4. Support.2@XOTIC PC

    Support.2@XOTIC PC Company Representative

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    Does the unit actually "sleep" or does it Hibernate? There may be a difference in terms of how the keyboards works under those settings.
     
    Support.2@XOTIC PC, Jan 19, 2017
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  5. Dr Petrie

    Dr Petrie Notebook Enthusiast

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    The laptop sleeps for the Hibernate has been disabled. Typing in at the Command Prompt "powercfg -devicedisablewake "keyboardname" I get this ""Unable to perform operation. An unexpected error (0x490) has occurred. Element not found."
    Have you an idea as to why I am getting this particular message?
     
    Dr Petrie, Jan 21, 2017
    #5
  6. TreeTops Ranch

    TreeTops Ranch Notebook Deity

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    Probably looking for a "keyboardname" ?
     
    TreeTops Ranch, Jan 21, 2017
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  7. Dr Petrie

    Dr Petrie Notebook Enthusiast

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    On this laptop, it gives me the following, "HID Keyboard Device" and nothing more. Do you think it's just not able to pick up on that particular name?
     
    Dr Petrie, Jan 21, 2017
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  8. TreeTops Ranch

    TreeTops Ranch Notebook Deity

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    When I googled that phrase powercfg -devicedisablewake "keyboardname" I got some responses. One was the exact opposite of your problem but it may give you some hints on how to fix your problem.

    Do you have a powered usb hub plugged in a USB port on your computer? That seemed to be a issue for one person. But we will wait till you call ASUS if none of the above fixes your problem.
     
    TreeTops Ranch, Jan 22, 2017
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  9. Dr Petrie

    Dr Petrie Notebook Enthusiast

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    No powered usb plugged in. I just tried something else. I checked off the mouse in Device Manager to allow it to wake up the computer from its timely nap. I notice it doesn't work. Something is weird and wonderful within this system and it's beginning to get scary.
     
    Dr Petrie, Jan 22, 2017
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  10. Dr Petrie

    Dr Petrie Notebook Enthusiast

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    Two things. One is, I do not get email notifications from this website when one does make a reply. Secondly, since responses are so slow coming in here, I'm closing out this tab. If something does come up here, I'm not going to see it for a while. Thus my not responding.
     
    Dr Petrie, Jan 23, 2017
    #10