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    I have a problem with DRM

    Discussion in 'Windows OS and Software' started by bobob, Jan 17, 2008.

  1. bobob

    bobob Notebook Enthusiast

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    well Netflix tells me so ... i was trying to install their instant watch movie player when pop came a window telling me that it has detected a problem with Microsoft DRM and needs to reset it.

    I canceled the install as i wanted to know first whats it all about.
    I have win xp sp2 and havent tweaked/installed any stuff which could mess up DRM.

    is it ok to reset the DRM settings? While googling i found that if i do that for netflix then videos from other service like amazon unbox will not play ... i do not have amazon videos but wanted to know if it would affect any other services.
     
    bobob, Jan 17, 2008
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  2. ttupa

    ttupa Tech Elitist NBR Reviewer

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    If you have any other subscription services, you will have to log in to their sites to re-download the license information. Otherwise, you'll be fine with resetting it.

    It may be a little more complicated than Netflix says, though. When that happened to me, I had to rename the hidden DRM folder in C:\Program Data\Microsoft\Windows. It is a "protected Operating System file" so you'll need to show those files from the Organize|Folder Options menu.

    Rename it to something like DRMBackup. Then, go to this site to reset the DRM. It essentially reverts your license info back to new-machine stage...

    http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp?force=1

    Follow the instructions, and you'll be good to go. Just note that this procedure took me quite awhile to figure out. :)
     
    ttupa, Jan 17, 2008
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