I have an updating problem with my Dell XPS 13 9360

I have an updating problem with my Dell XPS 13 9360 I just got with fresh Windows 10 Pro installed.
I get this error while trying to update and it won't update.
NET HELPMSG 2182
I got this message every time
We couldn't complete the updates
Undoing changes
Don't turn off your computer.

I tried everything in these two links, still won't complete the update?
https://windowsreport.com/windows-update-not-working-windows-10/

https://windowsreport.com/how-to-fix-the-net-helpmsg-2182-error/

What to do? Will I have to reinstall Windows 10 Pro

 

Hmmm... Fresh install from where? It's possible the ISO was corrupted at some point. I haven't run into this before but, looking at the steps to TS @ https://www.partitionwizard.com/partitionmagic/net-helpmsg-2182.html it seems to follow most of the normal TSing for all things MSFT.

I would probably try downloading a service pack and install it to see if it clears up the BITS gremlin post install. Relying on Windows Update though to automagically do things IME/IMO is a terrible idea. I disable it for the most part other than telling me something is available and then check the web for disaster stories based on the KB #.

Seems to me they want you to open a command prompt and..



So, from this I decipher it as the service being the issue. You can go into services.msc to check things if you so desire but, it sounds like it's just having a temper tantrum in which you sidestep it and download updates manually and move on with the rest of your day.

 

So is this the OEM O/S or some debloated ISO your using? So what kinda Windows 10 did you get this from? If this isn't the standard mill Microsoft OEM O/S then you need to contact whom you got the O/S to provide you support as to why it's not working if that is the case. I suspect this isn't the run of the mill Microsoft O/S retail or LTS but a custom built O/S that is missing needed sys files. Only time I've seen such message are Windows O/S users created and removed files they don't know or shouldn't remove because it is used by the O/S itself.

 

Thanks for your input StormJumper and Tech Junky. I will look this over again when I get back home this weekend.
I'll also post the updates that have been done prior to now. I haven't installed any of my programs yet.
I got this laptop off eBay couple weeks ago refurbished and like new, not a scratch or smudge anywhere on it including the bottom... see my post here:
http://forum.notebookreview.com/threads/got-a-dell-xps-13-9360-in-mint-new-condition.836709/
and it was running fine and still runs fine... it's just the updating problem. Manually updating may be the trick and maybe finding which updates were not good ones and rolling it back. At worse reinstall the OS?

 

Well, if you haven't put much time into it yet with installing software I'd just wipe it and properly partition the Windows Partition while you're at it. I usually just wipe all the partitions at the setup screen and then allocate 100GB for windows to split into the 4-5 partitions it uses and then use the rest for storage. If you have a decent USB drive it shouldn't take more than 10 mins or so and then start fine tuning things from there.

This is what I do before selling things on ebay to prevent issues when someone else gets it. I haven't had any complaints from them yet out of ~5 laptops over the past couple of years.

To save time on the install / update process I look for the latest image w/ updates installed up to the current month vs using a plane image w/o updates prepackaged into it.

 

I am not sure if you can pull the update off of Microsoft's website and run it manually. Also you can try dell's website to see if there is a driver conflict.

 

This is the problem if that isn't the Factory OEM O/S that might be where the problem is. If they self install the O/S then you need to get the Factory recovery CD/DVD/USB to put back to factory settings. Also look at the Product Key on the bottom does it match the O/S product key? If that then that should tell you it's the OEM factory. And your choices are to return get money back or contact Manufacture get the Recovery Media and redo it to factory or get Retail O/S that matches the OEM version and download the drivers from manufacture site and do a clean O/S install without any factory OEM bloat programs.

 

Easiest way would be to:
1. Get Win 10 iso or recovery media creation tool from Microsoft and install a fresh clean copy of windows.
2. Install the Dell update app for all the driver updates
3. Install the latest servicing stack update
4. Download the latest cumulative KB from Windows Update Catalog

You could try updating the servicing stack update now just to see if it fixed the update installation issue. If it does not fix it now, the steps above will 100% fix the update failure.

 

https://www.heidoc.net/joomla/techn...icrosoft-windows-and-office-iso-download-tool
last generic ISO or DELL "special iso"

or try maintenance "for upgrade"

cmd + admin
DISM /Online /Cleanup-Image /RestoreHealth

////
basis integrity
cmd + admin
SFC /scannow

 

Yeah, I saw that too, stopped it, then restarted it same problem? Maybe stop it and run updates then restart it?

Also how to stop or run the updates manually? It seems Microsoft don't want you to do that as I don't see any options to stop updates or doing it manually???

 

Just go into the GPedit.msc and disable the automatic updates. There's plenty of tutorials out there to do it. There's a few different options to select from and I went with the notify and nothing else option.

 

Wouldn't it be service.msc ?

 

Well, you can kill it completely by disabling the service. If you want to be aware but not install changing the GP allows you to see but not install when new updates are noticed.

 

I want the last one... how does GPedit.msc work as I didn't see that option when I clicked on it.

 

https://www.forbes.com/sites/gordon...0-how-to-stop-forced-updates/?sh=152b185f46f6

 

gpedit.msc

 

I decided to wipe the hard drive and reinstall Windows 10 pro as I hardly had anything on this laptop yet.
That went smooth, fresh copy running smooth. For now I went into services.msc and turned off updates until I figure out how I want to handle that. I'd like to install updates I want, not what Microsoft wants. Can I do that.
Also I check the BIOS version and it's 2.13.0 If needed how do I update the BIOS? What else should I do before actually using this laptop?

 

Well, a clean install is always the best place to start.

I would still go into GP and change the option to prompt so it doesn't automagically revert the service option to enable updates.

BIIOS - a handy thing w/ Dell is the update manager for notifications of what's new // I really don't like their branded / prepackaged updates though when I was running a Dell... too much bloat / redundancy from windows update

As for the Windows side of it... keeping track of updates can be tedious though there's a thread around here that lets people know when patches come out w/ links to the patch for manual install. Since they're cumulative they tend to be in the 600MB range in size.

When I get a new system the first things I do is wipe the drive and do a fresh install and then run windows update to patch everything from a clean start. It usually takes 2-3 times of running it to get everything updated and then I lock it down for updates. Installing programs usually comes next along with verifying all drivers in device manager are actually up to date. There's a dell site you can grab the full driver cab from that works well as a cache locally if you decide to wipe everything again it makes for a quicker install. I also tend to go into the power settings and disable standby features because I leave my system on 24/7 usually so, things like idle / closing lid don't suspend things. Basically disable anything that Windows wants to do automagically. Other than that it's up to you on next steps.

 

Found on Dell website:
BIOS Version 2.6.2
Release date
22 Mar 2018
URGENT
Dell Technologies highly recommends applying this important update as soon as possible. The update contains critical bug fixes and changes to improve functionality, reliability, and stability of your Dell system. It may also include security fixes and other feature enhancements.

 

https://www.dell.com/support/kbdoc/...wnload-and-install-drivers-on-a-dell-computer

Grab the update thing as 2.6.2 is lower than 2.13.0. There's obviously an issue there with a lower version than you're currently running.

 

Updated the links
1. You already did the first step
2. Install the Dell update 4.3.0 app for all the driver updates, inc BIOS updates. You could also run auto detect drivers on a Dell website, will will allow you to find the latest version available now. Installing the app and running it from time to time is the easiest way to keep your drivers up to date. Don’t use dell drivers for your wireless card if it’s from Intel - get the latest drivers from Intel direct:
https://www.intel.co.uk/content/www/uk/en/download-center/home.html
3. Install the latest servicing stack update - this will enable you to install cumulative or separate updates whichever you prefer. If the servicing stack update is not installed prior to installing the cumulative updates in 21h1, cumulative updates will fail.
4. Download the latest cumulative KB from Windows Update Catalog - you can also download any update you want to install from the catalog, it does not have to be a cumulative update. Microsoft keeps all the updates in their catalog:
https://www.catalog.update.microsoft.com/Home.aspx

 

Wouldn't it possible that when I did a complete wipe and installed a fresh Windows 10 Pro that it would load the latest BIOS? I think I read that somewhere?

Also that 2.6.2 is March 2017, so are you suppose to update every BIOS until the latest one?
Or can you jump all the way from 2017 when the laptop was made to now?

 

Windows will sometimes download the firmware via Win update if you go into optional updates, which will update the bios.

You can jump straight to the latest bios version available for your machine. No need to install the older bios updates first as the latest version incorporates all the changes and fixes from all the previous bios versions.

The latest bios for your laptop is 2.16.0
https://www.dell.com/support/home/e...1&oscode=wt64a&productcode=xps-13-9360-laptop

Edit:
Disable the fast startup in the power options. Older XPS laptops had an issue with booting to a black screen from time to time with that option enabled.

 

Thanks for all your help everyone. Everything works great now. The original Win10 pro I had was way off, outdated BIO's and updates a real pain as it wanted to update every time I turned the laptop on, then undo it over and over. Pain in the butt. Now the laptop is complete... just got to load up my programs now.

 

Despite our best efforts, sometimes completely starting over really is the cure for what ails your hardware. Glad you got it sorted.

 

Download any patches you want as standalone and install in offline mode with Network disabled. Always have the door closed when you install patches... http://forum.notebookreview.com/threads/the-throttlestop-guide.531329/page-1160#post-11018866

How to use WUB
Windows Privacy Dashboard
Set Network Connection as Metered
NBR Windows 10 Clean Installation Guide
Windows 10 Tweaks and Fixes (Index post #1)
O&O ShutUp10 - Do not use Windows 10 without it!

Yep, all needed/new patches will be posted in the Windows OS and Software forum. But wait a few days before you install them.

Edit. If they come with the Preview moniker, this means they are opptional. Can be skipped if they don't contain any useful fixes you need at that time. Also emergency/OOB patches will be posted once they are out.

 

Now, quick!!! :O) make a macrium reflect image (or other reliable backup program), so you can get bak to a working base in a few minutes if anything should happen. And of course, continue doing regular imaging.

 

Sounds like there is more than one way to do this? How do you do what you suggested? Links... I never had a problem or had shutdowns with my former XPS I had for five years, so I forgot... the main backup I did then and now was all pics and important stuff to my 4TB WD Passport External Drive via USB.

Also is there a way to shut off auto updates and install what I want manually. I don't like the way windows forces updates whether you want them or not.

 

Is there a way to shut off auto updates and install what I want manually. I don't like the way windows forces updates whether you want them or not. Before I did a fresh install, I could NOT stop the updates and since they kept saying every time I would turn on my laptop.
We couldn't complete the updates
Undoing changes
Don't turn off your computer.

I don't want that to happen again. It was a major headache. Thanks for your help.
Edit:
I never had that problem with my former XPS 13 I had for five years, not once!

 

start-run-type in gpedit.msc hit enter
user config-admin templates-windows components-windows update-
remove access to use all windows update features (double click this) new window opens
Play as you will....

 

I prefer the way I posted above. I download the standalone patch I need/want (CU security patches) and install it in offline mode with Network disabled.

But you have another options below. Not sure if they are up to date. But all tools is built with WUB in bottom (disable/enable the services the easy way with one click) as I posted above. Test it out.

Sledgehammer 2.7.2

Windows Update MiniTool 07.01.2020

 

http://forum.notebookreview.com/threads/macrium-reflect-installation-usage-guide.804746/

Imaging not only useful for late night experiments gone wrong or user errors, but virus, os update failure, app install making trouble, ransom, drive failure etc.
And one can mount any image as a drive and extract individual folders\files.